Cecilia Conway

Email: abpd0u@r.postjobfree.com

Address:

City: Toledo

State: OH

Zip: 43617

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Marketing/Communications Professional with a proven track record in product marketing, operations, strategic alliance and account management.

Educational Background:

High School Dipolma from Grand Valley State University, Allendale MI 1/2001 to 6/1990 (Management)

High School Dipolma from Hope College, Allendale MI 1/2001 to 10/2012

Job History / Details:

Career Focus

Experienced Marketing/Communications Professional with a proven track record in product marketing, operations, strategic alliance and account management.

Summary of Skills

Client acquisition

Strategic partnerships

Strategic event planning

Press release writing

Domestic & International Experience

Process development

Complex problem resolution

Needs assessments

Marketing materials development

Relationship Management

Accomplishments

Sales and Promotion

Achieved status as premier ag developer within tri-state region.

Assisted in planning and executing promotional events.

Relationship Management

Directed marketing team of 3 direct reports

Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.

Effectively maintained communication with regulatory agencies and elected officials.

Account Management

Managed over 20 large accounts for medical claim processor.

Successfully grew new service utilization by 30 percent.

Professional Experience

February 2012 to September 2012

Pro-Pak Industries Maumee, Ohio

Customer Service Representative

Managed product orders and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

May 1998 to January 2011

Vreba-Hoff Dairy Development, LLC Wauseon, Ohio

Regulatory & Customer Relations Manager

Established and maintained regulatory and client relationships. Directed all public relations and communication with public officials, regulatory agencies and private groups. Supported marketing efforts through public speaking at trade events. Consulted with engineering vendors on project developments.

September 1993 to April 1998

HRM Claim Management,Inc. Kalamazoo, Michigan

Account Manager

Consulted with small and larger employers on health benefits and service provision. Communicated with employees to provide service definition and answer questions. Strategized on cost reduction solutions. Resolved service issues through collaboration with internal departments.

September 1993 to January 1994

Davenport College Holland, Michigan

Adjunct Instructor

Instructed students on Business Administration curriculum. Developed and executed lesson plans weekly.

June 1986 to February 1993

HHS, Inc. Grand Rapids, Michigan

Director of Marketing

Directed sales and service provision to employers, brokers, and other health insurance agencies. Collaborated with internal departments on program development and quality assurance. Liasion to Board of Directors regarding policy formation. Communicated with customers, employees and other individuals to answer questions and explain information.

Education

1990 Grand Valley State University Allendale, Michigan

MBA Management

1986 Hope College Holland, Michigan

Bachelor of Arts Business Administration

Emphasis on International Affairs

Coursework in International Finance, Statistics and Microeconomics

Graduated Cum Laude

Professional Affiliations

Ohio & Indiana Farm Bureau

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