Customer Service High School

Jasmine Owens

Email: ********@********-*****.***

Address:

City: Grandview

State: MO

Zip: 64030

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Educational Background:

High School Dipolma from Ruskin High School, Kansas City MO 1/2001 to 5/2003 (general education)

High School Dipolma from Lincoln University, Kansas City MO 1/2001 to 10/2012

Job History / Details:

Summary

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Highlights

Skilled in call center operations

Customer interface expertise

Multi-line phone operation proficiency

Exceptional workflow management

Adheres to customer service procedures

Strong problem solving aptitude

Customer service award

Familiarity with Key Performance Indicators (KPIs)

Avaya Software knowledge

Accomplishments

Cross-trained to do technical care customer service, Capably managed a large volume call center with more than 500 employees.

Experience

May 2006 to June 2012

T-Mobile Lenexa, KS

CSR1

High Volume telecommunications call center. I handled over 80 customers a day.Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 300 calls in queue per minute.Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Mastery of customer service management systems and databases.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identified chronic customer issues by creating and maintaining customer complaint log.

Referred unresolved customer grievances to designated departments for further investigation.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Managed high call volume with tact and professionalism.

July 2005 to June 2006

Target Kansas City, MO

Bakery

I handled the opening and closing of the Bakery. Prepared all baked goods for the day. Collected data every night to know what needed to be baked for the next day.

May 2004 to June 2005

Fashion Bug Grandview, MO

Retail Sales Representative

Sales Associate for a clothing and accessories store. Helped customers with any questions. Assisted in the set up of new clothing items. When closing the store I did the nightly deposits

Education

2003 Ruskin High School Kansas City, mo

High School Diploma general education

Top 10 percentage of class.

Student government secretary

Band

National Honor Society

Lincoln University Jefferson City, MO

No degree mathematics

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