Customer Service Manager

Adrian Ortiz

Email: abpcy0@r.postjobfree.com

Address: **** *********** *****

City: Virginia Beach

State: VA

Zip: 23454

Country: USA

Phone: 757-***-****

Skill Level: Experienced

Salary Range: 65

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ADRIAN ORTIZ

"TRANSPORTATION & LOGISTICS MANAGER"

2455 Eastchester Drive, Virginia Beach, VA 23454

Home 757-***-**** Cell 757-***-****

E-mail: abpcy0@r.postjobfree.com

QUALIFICATIONS SUMMARY

Twenty years of commended & proven performance in key leadership and supervisory customer service roles. Record of top tier performance as compared to peers and/or industry standards. Expert in customer care/communications, problem solving, relationship building and training and development of subordinates. Demonstrated leadership competency in building, developing and retaining high-performing teams. Ability to monitor and control budgets and expenses. Exceptional communication, organization and time management skills. MS Office "power-user" with additional proficiencies in web based tracking systems. Currently possessing an active Secret Security clearance.

SELECTED ACCOMPLISHMENTS

* "Effectively manages 8 separate performance contracts for the Army totaling

4 million dollarsHas collaborated with the Italian Ambassador to Germany, the Italian VISA acquisition process is now 75% fasterConsiders no task too difficult Effectively handles high pressure situations with ease" (2000 Performance Review, Frankfurt, Germany)

* "Adrian exemplifies excellent customer service Consistently thinks outside the box and finds creative solutions to solve unique customer requirements Developed and maintained a maintenance program for 3 US Army owned locomotives, this reduced their operating costs by 4 million dollars annuallyWell organized, with the ability to multitask and prioritize varying workloadsdocuments in detail all interactions with customers" (2006 Performance Review, Fort Irwin, California)

* "Adrian was personally selected to speak on his Battalion Commander's behalf at the 2008 Key Resolve conference that decides the fate of all movements in South KoreaHandles the demands of managing a high-volume container shipment yard with easeexemplary customer service and complaint handling skills Recruited, coached and retained an engaged team of site managers through demonstrating initiative and leading by example dedicated and reliable" (2007 Performance Review, Pusan, South Korea)

* "Single handedly coordinated and supervised the documentation, upload and export of 148 pieces of cargo shipped to Haiti Requested by name to assist in providing Terminal Management, documentation supervision and RFID tracking support during a critical mission that attracted Congressional attention... Unlimited potential Outstanding problem solver; dynamic planner and organizer "(2010 Performance Review, Fort Story, VA.)

PROFESSIONAL EXPERIENCE

2011-2012 Brigade Movements & Logistics NCOIC, FortBliss, Texas

2008-2011 Detachment First Sergeant, Fort Story, Virginia

2006-2007 Battalion Plans & Operations NCOIC, Pusan, South Korea

2003-2006 Rail Operations Supervisor, Fort Irwin, California

1996-2003 Theater Replacement Ops NCOIC, Frankfurt, Germany

ADRIAN ORTIZ

Page 2

Provided coordination and supervision for military cargo, material, passenger and HAZMAT movement at commercial sea/air ports worldwide. Accountable for the implementation of multi-million dollar contracts and labor agreements. Scheduled work priorities based on day to day Traffic Management Operations. Provided scheduling, training and supervision for subordinate personnel using automated computer systems and programs to process, store and move freight, (RFID-ITV, CADEC, GATES). Inventoried, accepted, inspected, processed and documented cargo offered for warehouse storage and/or transportation. Conducted regular property audits and inventories, ensuring properties are safe and meet all government operational standards. Managed payroll, repair and maintenance and expense budgets and P&L statements for up to 5 container storage facilities.

EDUCATION & SKILLS

2012 - present American Military University - Charlestown, WV

Bachelor's Degree in Transportation & Logistics Management

ADDITIONAL SKILLS

Initiative, Team Building, Budget Awareness, Intermodal Operations, Situational Leadership,

Manage Multiple Priorities, Complaint Handling / Customer Service, Reports & Documentation

MS Word, Excel, PowerPoint, Access, Outlook

AWARDS

Meritorious Service Medals 2011, 2012; Distinguished Honor Graduate from the Army Advanced Leadership Course 2009; Six Good Conduct Awards 1995-2010; Four Army Commendation Medals 2004, 2004, 2006, 2007

MISSION STATEMENT

Strive to exceed customer/ employer expectations by delivering second-to-none performance. Maintain customer centricity in all initiatives and interactions.

The bottom line is, the customer is the bottom line!

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