Manager Customer Service

Experienced Office Manager/Staffing Coordinator seeking a position (Birmingham, Alabama)

Date: 2012-10-20, 4:22PM EDT

*****.**************@*****.***

Skillful and dedicated Office Manager/Staffing Supervisor with extensive experience in the coordination, planning, and support of daily operational and administrative functions and extensive Supervisory Staffing experience in the Administrative, Medical and Technical fields is seeking a full time position ASAP. Not interested in any Sales related or Mystery shopping positions or any Cleaning services. If you have a position it must be in the fields of either Office Management, Recruiting or Supervisory in the Staffing industry. Seeking a full time position with benefits.

Serious job offers only--NO SCAMS Please provide Name of Company, Title of position, duties of position, hrs, etc. I will only reply to offers that have this information in detail. Okay for Recruiters or Staffing Agencies to contact me as well.

Please contact Janet at *****.**************@*****.*** or 205-***-**** for further information.

Resume included:

Janet Johnson-Gardner

SUMMARY OF QUALIFICATIONS

Skillful and dedicated Office Manager/Staffing Supervisor with extensive experience in the coordination, planning, and support of daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks; proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives; highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages; proficient in Microsoft Office System, Quick Books, Microsoft Windows operating system, Windows 2000XP, Microsoft Excel, Power Point, Windows 98/95, Microsoft Word, Windows Vista, Peachtree Accounting, Staff Med, Paychex and typing 55 wpm with complete accuracy.

Professional Experience

Administrative Assistant

Personnel Staffing, Tuscaloosa, AL 09/11 to 11/11

Answered phones and email reception and correspondence, filed and organized paperwork, news and other market research and analytics, identified and targeted business development leads, set appointments and organized materials and presentations for meetings, attended and took notes during (local) meetings, documented all actions, cold-calling, creative thinking and planning for marketing and advertising campaigns, event planning and other scheduling. Provided Web site update management (just sending items to Web master), and created/updated LinkedIn and Face book sites.

Customer Support Specialist

Big Lots, Homewood, AL 10/11 to Present

Responds and take actions in regards to customer concerns. Maintains and assists with point-of-sale operations including efficient check-out; positive customer engagement and driving customer loyalty program participation. Adjusts point-of-sale coverage to business demands and oversees associate break and lunch assignment. Coordinates daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety. Assists management with cashier training. Provides direction to associates in the absence of store management.

Customer Service/Problem Resolution Agent

Convergys, Birmingham, AL 07/10 to 03/11

Received incoming calls from DirecTV customers regarding bill inquiries, payments, activations of equipment, troubleshooting of equipment and programming, programming changes and ordering equipment, etc.

Cashier/Accounting Associate

Wal-Mart, Birmingham, AL 03/10 to 7/10

Greeted customers and processed transactions regarding grocery purchases, credit card payments and loading money cards. Assisted in the Accounting office; processed loans to Cashiers and the Service Desk; balanced Cash office; processed and reset cashier bags; reviewed and processed Management paperwork; processed bank deposits and change orders from the bank; finalized bankcard, debit cards, refunds, tax exempt and cash office transactions for each day's business; processed paperwork for the Corporate office.

Customer Service Representative

West Corporation, Omaha, NE 10-08 to Present

Answer incoming calls from consumers wishing to either purchase or inquire about products seen on shopping channel.

Senior Staffing Supervisor

Kelly Services, Homewood, AL 04/08 to 10/08

Recruited, interviewed and hired applicants for open job orders for a major Call Center and other open positions in the Administrative and Industrial areas. Coached and counseled employees on attendance and job performance. Was responsible for updating the HR database with documentation of attendance, counseling and coaching sessions for all employees on a daily, weekly or monthly basis. Filled open job orders from clients; processed job orders from potential clients by recruiting candidates from the applicant system, Internet leads and referrals. Payroll--Accounted for and approved time and attendance, taxes and benefits for over 100 employees.

Recruiter

Adecco, Memphis, TN 10/07 to 11/07

Staffing and Management --Recruited, interviewed and hired applicants for open job orders for technical positions for a Call Center. Filled open positions by recruiting candidates from Internet leads and referrals.

Assistant Staffing Supervisor

ATC Healthcare Services, Homewood, AL 08/07 to 09/07

Matched qualified health care professionals to job assignments that matched their skill set. Monitored health care staff's' attendance and job performance. Filled open job orders from hospitals, assisted living facilities and nursing homes for Medical personnel to assist their patients. Recruited and hired candidates from Internet leads and referrals. Using Staff Med software, approved time and attendance and processed payroll for the health care staff. Was the PRN after Hours Staffing Coordinator for the Medical staff.

Secretary II

State Farm Mutual Insurance, Homewood, AL 10/05 to 08/07

As Secretary II to the Leadership staff of which the responsibilities included coordinating meetings both on and off site, I also maintained Senior Level Manager's calendar and made travel arrangements for in house and off site weekly, monthly, quarterly and annual meetings. I updated and maintained weekly and monthly reports; was responsible for incoming and outgoing mail for the Leadership staff. I attended weekly staff meetings and recorded minutes. Was responsible for coordinating employee awards, organizational charts, staffing numbers, transfers, attendance and time and terminations and forwarding these reports to the Human Resources Department. Was responsible for coordination of complaints from consumers, as well as the Office of the President of State Farm Insurance. Prepared Anniversary lists for employees, meeting requests for team members and many other team reports.

Human Resources Specialist

Birmingham-Jefferson County Transit Authority, Birmingham, AL 10/03 to 04/04

Screened applicants for job openings; set up interviews; conducted background checks on prospective employees, set up Physicals and Drug screens and ordered office supplies. Paychex--updated and maintained an employee HR database via this system consisting of attendance reporting, taxes, Direct Deposit and HR issues. Interacted with employees regarding Personnel issues; processed employee transactions, including step increases and maintained highly confidential personnel records and files. Maintained the Director of Human Resources' calendar; set up appointments and made travel arrangements for the Director of Human Resources.

Office Manager

FedEx Express, Homewood, AL 10/00 to 9/03

Maintained the Station Manager's and senior level management's calendars; coordinated all in state and out of state travel arrangements; coordinated meetings on and off site; met with vendors to take bids for services. Performed troubleshooting of any complaints or concerns from consumers, both on the phone and in person. Ordered supplies; coordinated and maintained an employee vacation scheduling database; maintained all employees' personnel files and correspondence including letters of reprimand and termination; set up Power Point presentations for the Station Manager and 5 other members of the management staff.

EDUCATION

Jefferson State Junior College, Birmingham, AL

Word Perfect Certification

Bessemer State Technical College, Bessemer, AL

Word Processing Certification

North Jefferson High School, Warrior, AL

Vocational Honors Diploma Class Treasurer and President National Honor Society-Local Chapter GPA 3.0

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