Gary Coats

Email: abpcup@r.postjobfree.com

Address: **** *********** **

City: Hailey

State: ID

Zip: 83333

Country: USA

Phone: 208-***-****

Skill Level: Senior

Salary Range: 150

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GARY L. COATS

1941 Winterhaven Dr.

Hailey, ID 833333

208-***-**** (cell)

abpcup@r.postjobfree.com

PROFESSIONAL EXPERIENCE

BITCENTRAL, Inc. Newport Beach, CA and Hailey, ID September 2010 to August 2012

Chief Operating Officer

Bitcentral is a recognized innovator of news content production, distribution and aggregation technology solutions. Developing enterprise software and as an OEM hardware integrator and reseller position Bitcentral as a preferred technology partner for 25% of the top 50 TV new broadcasters. Bitcentral has evolved into a digital media content management and production systems provider. Bitcentral is privately owned and produces $15 million annually. Our manufacturing operation built, tested sold and serviced over 500 HP servers per year. I was hired to build a scalable infrastructure, optimize performance, increase shareholder value, increase profits value and to prepare for a strategic exit event.

Responsibilities: As COO, responsible for company P&L performance, organic and M&A growth, customer deliverables, strategic partnerships, and fulfilling corporate vision along with direct management of Software Development, IT, Customer Support, Training, Vendor Relations (OEM), Business Development, Product Management and Sales & Marketing. Completely reengineered all aspects of operations to manufacture and support enterprise technology that is 70% hardware and 30% software.

Successes:

* Grew the company by more than 100% and did not increase support costs

* Standardized hardware platforms and 3rd party component configurations

* Terminated outsource integrator and built a production manufacturing operation in-house to control quality and costs. Negotiated production component agreements as OEM.

* Implemented performance metric reporting in every department and changed software development to AGILE

* Reengineered operations and processes in technology and support departments to achieve a 96% customer satisfaction rating for SaaS product

* Enhanced relationships with key accounts and increased account retention to 99%

* Restructured sales and marketing to target sustainable niche growth and emerging market growth

* Implemented post-sale account management program to improve client communications and advocacy

* Terminated integrator agreement and built in-house OEM manufacturing operation on HP platform

* Reorganized management team and implemented succession planning

* Positioned company for possible exit event at maximum value and have hired a broker. Prepared company processes to comply with SOX data center requirements

MARKETRON BROADCAST SOLUTIONS Hailey, ID August 2002 to May 2010

President & Chief Operating Officer (performed CEO duties for 6 months)

Marketron Broadcast Solutions is a compilation of the most innovative software products ever developed for the media industry over the past 40 years. More than 6,000 radio stations depend on Marketron for the support, service and development of their critical operating software. Marketron solutions are licensed by 47 of the top 50 radio broadcast groups in the United States. Marketron is owned by a private equity group.

Managed P&L and day-to-day operations for $30+ million enterprise software company. Direct reports included engineering, sales, service, QA and IT. Provide Web-based access and Hosting (ASP) services to 50% of clients. Offices located in Idaho, Alabama, Canada, Oregon, and Utah with 15 direct reports.

GARY L. COATS

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Responsibilities: Originally hired as Vice President of Operations to reengineer all aspects of call center-based client services operations then promoted to General Manager after 2 years and COO after 5 years. As COO, was responsible for full P&L management for post-acquisition operations that produced over $30 million in annual sales, with a staff of more than 150. Directly liaised with the Board of Directors.

Successes at Marketron:

CHIEF OPERATING OFFICER

* Promoted to COO 60 days after acquisition by the acquiring company.

* Reduced operating expenses by more than $9 million after acquisition

* Implemented best-practices from both companies to increase efficiencies and quality

* Reduced service costs while growing business every year for 7 years

* Consistently produced over 40% EBITDA for entire company

* Moved software protocols from Waterfall to Agile and a hybrid of SCRUM

* Produce highest customer satisfaction rate in the industry

GENERAL MANAGER

* Managed financial performance turnaround from 11% EBITDA to 48% EBITDA for company`s largest division

* Positioned the company for acquisition finalized in June 2007

* Directed sales team to produce 10%-15% annual growth consistently

* Entered and penetrated new mid-level market to capture over 200 competitor accounts in one year

* Built dynamic new sales team that included Regional Account Managers dedicated to client retention resulting in account turnover rate of less than 2% annually

* Managed client services operations to accommodate 20% annual growth in client base with no additional expenses year-to-year over 7 years

VICE PRESIDENT of OPERATIONS

* Reengineered call center operations to produce award-winning, industry-leading service offering

* Implemented new operational processes, metrics and telecommunications technologies

* Established true multi-media operational capabilities

* Achieved and maintained an average 96% client satisfaction rating

OTHER RELATED EXPERIENCE

LESCONCIERGES/ISAYSO, Corporation San Francisco, CA

Title: VICE PRESIDENT of OPERATIONS

Company profile: Startup internet B2B and B2C emergency assistance and concierge company, growth through acquisition and merger and through direct sales. Obtained VC funding ($7 million) and built successful internet-based virtual concierge company with a -human behind every click- via supporting electronic transactions with multi-media call center operations. Merged with LesConcierges, a brick and mortar concierge company, to provide a full range of corporate work-life-balance and personal concierge services via on-site and e-commerce operations.

CARLSON COMPANIES, Inc. Boise, ID

Title: GENERAL MANAGER

Company Profile: Carlson Companies is a $20 billion company. The Carlson Leisure Group was a new division formed to consolidate call center operations for leisure travel programs and internet programs. This was a new divisional startup assignment.

GARY L. COATS

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GLOBAL TRAVEL Boise, ID

Title: GENERAL MANAGER

Company Profile: 25th largest travel company in America. Over 25 retail and corporate travel offices and two call centers. Produced $175 million in annual sales. This was a turnaround assignment resulting in eliminating $2 million annual losses and posting a profit within 9 month of hiring. More than $30 million government contracts.

TRAVEL & TRANSPORT Omaha, NE

Title: VICE PRESIDENT of OPERATIONS

Company Profile: 9th largest travel company in America. Over 50 retail and corporate travel offices and two call centers. Produced $500 million in annual sales. This was a turnaround assignment resulting in eliminating first loss in 53 years and posting a profit within 10 month of hiring. More than $100 million government contracts.

EUROP ASSISTANCE Washington, DC

Title: PRESIDENT & CEO

Company Profile: North American division of world`s largest concierge and medical assistance company, Europ Assistance. Call center-based operation located in downtown Washington, DC producing $6 million in annual sales. This was a turnaround assignment resulting in eliminating $5 million annual losses and posting a profit within 11 month of hiring.

NOTE: Prior to Europ Assistance worked for SatoTravel for 11 years as Sr. Director of Operations, 90% government contracts with over $1 billion in sales from 900 offices. I was responsible for the P&L of all 900 offices which included retail products and services.

BOARD EXPERIENCE

Chairman, Repsys Holdings, Ltd (WBS Group holdings, LLC). Toronto, CN; Advisor, LesConcierges; President, Industrial Development Corporation of Hailey, Idaho; Chairman, Europ Assistance Holdings S.A. ; Toronto, CN; President of Hailey, ID Chamber of Commerce; Director, National Kidney Foundation, Washington, DC;

EDUCATION and TRAINING

Undergraduate Degree (B.A.), Business Administration, Hill University; Associate Program, General Studies, Riverside City College; Certification Training, Program on Negotiations for Senior Executives course at Harvard Law School; 13 week Inter-Personal Skills and Public Speaking Course at the Dale Carnegie Institute; French Language course at Berlitz. Additional Related Training; Completed 3 months of on-the-job international call center management training, in Europe, with Europ Assistance S.A.

SKILLS

Proven turnaround and operational reengineering skills, Record-breaking P&L management, team-building and mentorship, contract negotiations, call-center/service optimization, sales management, finance & accounting management, IT management, M&A due-diligence, post-M&A consolidation and standardization, software development and quality reengineering and management, board participation and presentations, international business management, and government contracting.

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