Octavia Johnson

Email: abpcu2@r.postjobfree.com

Address:

City: Mount Pleasant

State: SC

Zip: 29466

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Assistant General Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Educational Background:

High School Dipolma from Wando High School, Mount Pleasant SC 1/2001 to 12/2010 (Hospitality and Tourism)

Job History / Details:

Professional Summary

High-energy Assistant General Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Skill Highlights

Staff training/development

Consistently meet goals

Salary structure/compensation analysis

Efficient multi-tasker

Staff training

Supervision and training

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Work Experience

August 2006 to October 2012

Comfort Suites Hotel Mount Pleasant, SC

Assistant General Manager

Direct the daily operations of the Hotel.Develop and manage the property budget; oversee purchases and monitor all expenses.Responsible for preparation and management of the hotel budget and ongoing forecasting.Prepare and execute a marketing plan.Oversee risk management and emergency procedures.Ensure the business has effective operational monitoring in place and meets all statutory obligations.Manage staff including hiring, training, developing, and disciplinary measures.Oversee purchasing and payroll submission for the property.Schedule and maintain adequate staffing levels while adhering to labor standards guidelines.Motivate staff by setting goals, providing ongoing feedback, and reward and recognize employees.Uphold company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.Maintain positive community relations.Conduct staff meetings as needed.

April 2003 to July 2006

WholeFoods Market Mount Pleasant, SC

Customer Service Team Trainer

Greeted all customers.Executed cash transactions quickly and accurately.Oversaw overnight store operations, including staff assignments and production lists.Interviewed, hired and trained new team members.Delegated tasks to team members to optimize productivity.Handled products and equipment in accordance with safety and sanitation guidelines.Conducted price checks for cashiers and service clerks.Checked out customers and bagged items quickly.Managed an efficient, friendly and effective crew of 20.

January 2001 to May 2003

Extended Stay America Mount Pleasant, SC

Guest Service Representative

Greeted and registered guests and issued keys.Made and confirmed reservations.Posted charges for rooms, food, and telephone calls, to ledgers manually or by using computers.Verified customers' credit and established how the customer would pay for the accommodation.Recommended top dining and entertainment options for guests in the Charleston area.

September 1997 to November 2000

CVS Pharmacy Mount Pleasant, SC

Pharmacy Tech/ Front End Supervisor

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from doctors and pharmacists. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Communicated with all customers and staff in a pleasant and professional manner.

December 1993 to September 1997

Wendy's Mount Pleasant, SC

Cashier

Served fresh, hot food with a smile in a timely manner. Correctly received orders, processed payments and responded appropriately to guest concerns.Served orders to customers at windows, counters and tables.

Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Communicated clearly and positively with co-workers and management.

Education and Training

1995 Wando High School Mount Pleasant, South Carolina

High School Diploma

H.O.S.T Certified

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