Customer Service Sales

Greg Mengel

Email: abpcrn@r.postjobfree.com

Address: **** ***** ****** **.

City: O'Fallon

State: MO

Zip: 63368

Country: USA

Phone: 636-***-****

Skill Level: Management

Salary Range: 60

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gregory P. Mengel

abpcrn@r.postjobfree.com 636-***-**** 2887 White Stable Drive, OFallon, MO 63368

Sales Operations Manager

Versatile and forward-looking professional with vision, experience, business acumen and proven ability to construct aggressive initiatives. Focused on delivering revenue growth and maximizing market penetration. More than 20 years of successful experience in positions of progressive responsibility within major organizations. Superior history of innovating process and efficiency improvements resulting in revenue gains and long-term growth. Influential leader with sincere commitment to people development. Cultivate talent and cohesive, positively focused teams.

Areas of Expertise

Sales Sales Building, Strategic Planning, Leadership Motivation, Business Development, Process Improvement, Scheduling, Workflow Optimization, Budgeting, PL, Inventory Management, Customer Service, Staff Training Development

Professional Experience

Cracker Barrel Old Country Stores St. Louis, MO 2011 to Present

Restaurant and gift store with 608 locations spanning 42 states.

Manager

Recruited from role as Market Supervisor for Sonic. Successfully completed an extensive training program. Directed all day-to-day operations, including customer service, training, supplies and maintenance, food and labor, and hiring.

Set records for highest sales for an hour: $1,997, a shift: $14,063, a day: $18,795, and a week: $80,129.

As FOH manager, active presence in dining room has directly resulted in increased guest satisfaction scores.

Increased profits by controlling food and labor, while increasing sales.

Sonic Restaurants Incorporated Greater Kansas City St. Louis, MO2007 to 2011

D.L., Rogers, Corp., Brand Ventures, LLC

Drive-in fast food restaurant chain with 3,500 locations across 43 states.

Market Supervisor

Rapidly promoted to Market Supervisor position, maintaining responsibility for $8M PL across eight restaurants. Directed all day-to-day operations, including customer service, business development, marketing, accounting, budgeting, and training and development of managerial staff. Ensured operational efficiency through strategic scheduling designed to drive employee satisfaction and retention. Served as member of Sonic St. Louis Advertising Co-op Board.

Given management responsibility for eight stores, up from four within one year.

Maintained turnover rate of 113% during industry average of 310%.

Boosted profit for market 190.1% in 2009, 157.4% in 2010, and 136.5% in 2011.

Gregory P. Mengel

abpcrn@r.postjobfree.com 636-***-**** 2887 White Stable Drive, OFallon, MO 63368

(Page 2)

Bank of America First National Bank of Missouri Greater Kansas City, MO2002 to 2007

Multinational banking and financial services corporation.

Banking Center Manager II

Served as only manager out of 34 banking centers managing two locations. Implemented dynamic scheduling system, enabling sharing of employees across locations. Conducted training and development of staff. Led bank, teller, and vault audits while ensuring security and privacy.

Garnered recognition for leading region in credit card sales.

Consistently surpassed aggressive sales goals for new accounts and mortgage loans.

Selected as a Team Lead for new software and hardware installations across the Midwest Region.

Mr. Goodcents Franchise Systems Papa Murphys International1996 to 2001

Dine-in, carry-out, and delivery restaurant with more than 115 locations nationwide.

Franchise Consultant

Conducted due diligence advising for establishment of new restaurants and operational consultation for revenue generation in 28 franchise restaurants across five states. Created business and marketing plans and guided financial analysis and RD activities. Leveraged prior restaurant franchise experience to establish delivery service from the ground up. Played integral role in courting potential franchisees and presenting business case.

Achieved increase in same-store sales. 47% in 1998, 30% in 1999, and 21% in 2000.

Spearheaded increase in store locations from two to 14 within two years.

Attained highest average sales of any new market in system.

Additional Sales Experiencewith Terminix May Company

Sales Manager

Professional Profile

Education Bachelor of Arts in Business Administration Park University Parkville, MO

Concentrations: Marketing, Management, and Economics

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