Customer Service High School

David McCall

Email: abpcoq@r.postjobfree.com

Address:

City: Mesa

State: AZ

Zip: 85213

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Exceptional leader talented at motivation, communication and customer service. Technically-savvy with outstanding relationship building, training and presentation skills.

Educational Background:

High School Dipolma from The Refrigeration School, Phoenix AZ 1/2001 to 5/1996 (Electro-Mechanical Technologies)

High School Dipolma from Pine Island High School, Phoenix AZ 1/2001 to 10/2012

High School Dipolma from Arizona State University, Phoenix AZ 1/2001 to 10/2012

Job History / Details:

Professional Summary

Exceptional leader talented at motivation, communication and customer service. Technically-savvy with outstanding relationship building, training and presentation skills.

Core Qualifications

Team leadership

Client-focused

Conflict resolution

Results-oriented

Project management

Process implementation

Client assessment and analysis

Self-motivated

Staff development

Completed advanced courses in personal development, leadership, and coaching with PSI Seminars (Personal Growth Company)

Training and development

Change management

Sales

Customer satisfaction

Business development

Creative problem solving

Client relations

Multi-task management

Experience

September 2004 to Current

McCall's Quality Services-Air Conditioning & Heating Mesa, Az

President

Successfully led key projects which resulted in $500,000 in revenue first year of operation.

Developed new process for employee evaluation which resulted in marked performance improvements.

Implement On-line dispatching software to create effective communication between company, employees and clients.

Oversee marketing, social media, and lead generation for company.

Involved in training for employees.

April 2003 to September 2004

TCK Service Group- Air Conditioning & Heating Phoenix, AZ

Co Owner

Worked directly with service technicians and installers to achieve growth in company and customer satisfaction.

Planned and executed a successful commercial maintenance program.

Developed and implemented marketing program.

June 1995 to May 2003

TCK Air Conditioning & Heating Phoenix, AZ

Service Manager

Developed new process for employee evaluation which resulted in marked performance improvements.

Implemented marketing strategies which resulted in 80 percentage growth of customer base.

Developed, trained, and managed service technicians.

Education

1995 The Refrigeration School Phoenix, AZ

Electro-Mechanical Technologies

1988 Pine Island High School Pine Island, MN

High School Diploma General

Arizona State University Tempe, AZ

Business

Professional Affiliations

Member, Better Business Bureau (2004)

Member, Registrar of Contractors #200740, 263318

Realtor Association

Boy Scouts of America

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