Customer Service Sales

Erica Felger

Email: abpcoh@r.postjobfree.com

Address:

City: Martinez

State: GA

Zip: 30907

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer service representative with over four years experience in sales, account management and training. Highly motivated sales associate with extensive customer service and sales experience.

Educational Background:

High School Dipolma from Augusta Technical Institute, Augusta GA 1/2001 to 1/2010 (Accounting and Criminal Justice)

Job History / Details:

Career Overview

Enthusiastic customer service representative with over four years experience in sales, account management and training.

Highly motivated sales associate with extensive customer service and sales experience.

Skill Highlights

Cash management

Shipping and receiving

Cash flow management

Credit card processing

Inventory control management

Strategic sales knowledge

Adaptive team player

Visual merchandising proficiency

Core Accomplishments

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Telephone Service

Professionally processed 40 calls per day, providing information and service to ensure customer satisfaction.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Sales

Lead electronics extended warranty plans sales associate/cashier, increased sales 75 .

Professional Experience

January 2007 to January 2009

Taylor BMW Evans, GA

Accountant/Receptionist

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Collected and reported monthly expense variances and explanations.

Executed accounts receivable reporting enhancements and reconciliation procedures.

Managed accounting operations, accounting close, account reporting and reconciliations.

Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Reconstructed accounting records from clients' checks and cash receipts.

February 2003 to January 2007

United States Marine Corps Beaufort, SC

Company Clerk/Intergrated Maitenance Managements Systems Manager

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.

Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Implemented client training (business and technical) and supervised software integration on client's website.

Provided operational support for high-volume financial institution.

Matched purchase orders with invoices and recorded the necessary information.

Discovered warehouse releases which had never been invoiced, saving millions of dollars.

Reviewed files, records and other documents to obtain information and respond to requests.

Received and correctly processed both written and verbal instructions, prints and work orders.

Obtained appropriate tooling and fixtures.

Verified part numbers and placed parts in appropriate shipping containers.

Maintained counts and lifts, shifts and stocks materials and parts.

Recognized and reported defective material and equipment to shift supervisor.

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Observed all safety policies and procedures

Closely inspected parts to ensure they were clean and free of contaminants.

February 2001 to February 2003

California Dreaming Augusta, GA

Server

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Assertively upsold alcoholic beverages, appetizers and desserts.

Assisted co-workers whenever possible.

Effectively listened to, understood and clarified guest concerns and issues.

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.

Maintained a consistent, regular attendance record.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Entered orders into the computer system quickly and in proper sequence.

Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.

Education

Augusta Technical Institute Augusta, GA

Associate of Science

Recipient of Col. Bebe Scholarship.

Coursework in Cost Accounting and Finance.

Advanced academic research in Criminal Justice.

Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing

Marine Corps Basic Training

Marine Corps Integrated Maintenance Management Course

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