High School Customer Service

Monica Davis

Email: abpcnx@r.postjobfree.com

Address:

City: Auburn

State: CA

Zip: 95603

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication skills along with customer- service skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability; personable and reliable; organized, analytical and articulate.

Educational Background:

High School Dipolma from American River College, Sacramento CA 1/2001 to 6/2012 (Legal Assisting/Paralegal Program)

High School Dipolma from Chico State University, Sacramento CA 1/2001 to 10/2012

High School Dipolma from Butte Community College, Sacramento CA 1/2001 to 10/2012

High School Dipolma from, Sacramento CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Excellent communication skills along with customer- service skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability; personable and reliable; organized, analytical and articulate.

Skill Highlights

Self-starter

Problem resolution

Meeting deadline

Computer Knowledge

Administrative operations

Team building

Workers' compensation knowledge

OSHA compliance

Filing

Prioritization

Typing 60 WPM

Client Relations

Research/Writing

Critical Thinking

Data Entry

Time Management

Telephone Skills

Money Handling

Core Accomplishments

Training

Responsible for training all new employees to ensure continued quality of customer service.

Responsible for training clients self-sufficiency skills.

Responsible for training lawyers, police officers, and the community on Domestic Violence.

Professional Experience

November 2011 to October 2012

Rocklin Unified School District Rocklin, CA.

Paraprofessional HealthCare Aide

Assisted in implementing educational goals to special needs children in a Special Day Class. Responded to emergencies in the classroom and the playground. Supported other staff members. Responsible for knowing medical policies and procedures. Supervised children on the playground.

October 2009 to October 2011

Folsom-Cordova Unified School District Foslom, CA

Paraprofessional Healthcare Aide

Substituted in Special Day classes throughout Folsom and Rancho Cordova. Supported all academic goals and curriculum in the classrooms.

September 2007 to June 2009

Chico Unified School District Chico, CA

Paraprofessional Healthcare Aide

Provided academic support to children with many different learning, mental, and physical disabilities from fourth thru sixth grade.Responsible for knowing First Aide/CPR, medical terminology, medical procedures and specific procedures for children with fragile medical conditions.

April 2007 to June 2009

ARC of Butte County Chico, CA

Respite Provider

Provided respite care to families with children with autism, severe mental and physical disabilities. Prepared meals planned activities and provided academic support during the school year. Attended personal growth trainings.

November 2002 to August 2008

Chico Community Children Center Chico, CA.

Early Childhood EducationTeacher

Worked with low income families who were gaining self sufficiency skills by providing care for their children. Implemented daily curriculum for infants to preschool age children, followed State and Federal policies and procedures, maintained detailed daily records of children for parents, staff and the state, attended personal growth classes pertaining to Child Development, and filled in as head teacher and site supervisor as needed.

January 2008 to June 2008

American Lung Association Chico, CA

Intern/Research Assistant

Supported and provided research to the Executive Director on a project to ban smoking on the campus of California State University of Chico. Responsible for educating the public throughout Butte County through the use of health fares, school functions and Thursday markets on the dangers of smoking.

June 2006 to October 2006

Catalyst Chico, CA

Legal Advocate

Provided support to victims of Domestic Violence through the use of Catalyst and other resources. Prepared and held educational workshops on Temporary Restraining Orders and family law court papers for employees and other agencies. Held classes in three cities on the preparations of Temporary Restraining Orders for clients. Responsible for knowing the Criminal Justice and Family court policies and procedures. Attended family court once a week.

March 2001 to June 2002

Glenn County Human Resource Agency Willows, CA.

Social Worker for the Community Action Division

Served the low income population of Glenn County. Managed case loads for the homeless program, rent assistance program, and food bank. Taught self-sufficiency classes to low income families and teen mothers. Managed police logs for Victim Witness and Victim Witness case loads. Went to court and guided Victims through the Criminal Justice System. Worked with foster children in the Independent Living program preparing them to gain self-sufficiency skills. Responsible for knowing outside resources for clients.

Education

2012 American River College Sacramento, California

Associate of Arts Legal Assisting/Paralegal Program

2008 Chico State University Chico, California

Bachelor of Arts Public Administration

1997 Butte Community College Oroville, California

AA Child Development/ Early Childhood Education

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