Customer Service High School

Tawana L Frazier

Email: abpcnq@r.postjobfree.com

Address:

City: Durham

State: NC

Zip: 27704

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: Looking for entry level position with room for advancement

Educational Background:

High School Dipolma from Durham Technical Community College, Durham NC 1/2001 to 6/2009 (Office Systems Technology & Business Administrat)

High School Dipolma from Barclay Career School, Durham NC 1/2001 to 10/2012

High School Dipolma from Weequachic High School, Durham NC 1/2001 to 10/2012

Job History / Details:

Summary

Objective: Looking for entry level position with room for advancement

Highlights

Typing Correspondence, Typing Manuscripts, filing, editing and proof reading, Accounting and Bookkeeping, Office Procedures, Microsoft Windows, PC word-processing, PC Spreadsheet Software, Word perfect,

Microsoft Word,

.

QuickBooks, Excel PowerPoint, Medical coding and billing CPR, First Aide, Certified Nursing Assistant II, Misys Tiger Billing System, IDX?GE and Siemens

ExperienceExpert in QuickBooks Pro

Peachtree

Bookkeeping

Financial reporting

Customer relations

Accomplishments

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Experience

July 2011 to June 2012

Duke PRMO Durham, NC

Patient Account Associate

Duke Prmo.

Centralized Registration Denials.

Fiscal Responsibility: Record or generate revenue by gathering and processing information that impacts the patient revenue process.

Fiscal responsibility measured on high production levels, quality of work output, in compliance with established DUHS policy standards.

May also be defined in terms of value of work portfolio assigned and /or revenue expectations.

Customer Service: Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.

Operate general office equipment.

Generates letters, works on spreadsheets; enters and sorts data.

Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities.

Processed claims to Medicaid, Medicare, BCBS, etc.

February 2009 to July 2011

Duke PRMO Durham, NC

Patient Account Associate

File claims to commercial and private insurance companies and to follow up with insurance companies, Data entry, Telephone Protocol, CRT, Accounting, Billing and Collections, and Correspondence.

Research and analysis third party claims: verifies coverage and resubmits claims as needed.

Utilizes Internet Access: Online Access for claims review and identifies and investigates problem delinquencies through prompt follow up efforts to third party payer recommends appropriate disposition for reimbursement in a timely manner.

Knowledge of coding due to many changes in APC/DRG rates etc.

Responds by telephone or correspondence to inquire from third party payers, understands medical insurance, researches problems, and corrects errors, interprets remittance documents from all third party payers to ensure accurate postings.

Maintain statistical data and records: Prepare regular scheduled reports on productivity and medical claims.

Retrieve authorizations from Medicare, Medicaid and other companies.

August 2005 to February 2009

Patient Account Associate

Provide customer service to patients w/ check in /out provide assistance to doctors with entering charges and tests.

Collect insurance copy and apply to accounts.

Make return appointments for patients using IDX/GE software.

October 2000 to August 2005

Duke University Medical Center Durham, NC

Unit Coordinator

Unit Cord - Accounting, Customer Service, and perform interviewing work related to admissions and discharges.

Assist with financial advising of patients, assist physicians in ordering laboratory work and radiology test.

March 1999 to October 2000

Duke Telecom Communication Center Durham, NC

Switchboard Operator

Direct and assist visitors, patients and doctors in locating.

Clinics and medical services.

Also provide directory assistance throughout Duke University.

Also provide Medical alert assistance from codes, such as, code blue, code 5, code red, code orange.

I also assisted with the Divers Alert Network, (DAN).

an emergency Line for Divers all over the nation.

August 1998 to February 1999

Duke University Medical Center Durham, NC

Clerk IV

perform hearing screens on newborn babies, make appointments.

for those babies who did not past hearing screen test.

Report any and all information to pediatrician on call as well as the Nurse Manager.

07/1995 to 08/1998

Duke University Medical Center

Customer Service Representative

Provide Customer service to patients, assist with insurance referrals.

Perform varied secretarial duties of a complex and technical nature in support of general and special office activities.

Screen sort and distribute mail, and documents.

Compose routine and general correspondence in accordance with established office procedures and as directed by supervisor.

Operate office equipment, answer telephone, and take messages, screen calls, and reply to questions in accordance with general instructions.

Education

2009 Durham Technical Community College Durham, NC

Medical Coding & Billing, Pharmacy Tech, CNAII, Front Office Medical Assistant & Emergency Medical Tech

1991 Barclay Career School East Orange, New Jersey

Office Systems Technology & Business Administrat

06/1987 Weequachic High School Newark, New Jersey

Diploma

Contact this candidate