Customer Service Sales

Christina Bartley

Email: abpcmg@r.postjobfree.com

Address:

City: Jacksonville

State: FL

Zip: 32256

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Educational Background:

High School Dipolma from Everest University, Jacksonville FL 1/2001 to 11/2010 (Medical Assisting)

High School Dipolma from Keiser Career Institute, Jacksonville FL 1/2001 to 10/2012

Job History / Details:

Career Overview

Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Core Strengths

Telecommunication skills

Multi-line phone usage

Strong organizational skills

Excellent communication skills

Adaptive team player

Conflict resolution

Drug administration trained

Medical terminology knowledge

Strategic sales knowledge

Proficient in cash management

Credit card processing

Inventory control

Local/state health laws

Healthcare billing

Accomplishments

Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive experience for all guests.

Greeted customers upon entrance and handled all cash and credit transactions.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rates.

Work Experience

August 2012 to 10/18/2012 12:00:00 AM

Extended Stay America Jacksonville, FL

Guest Service Representative

Greeted customers entering the hotel to ascertain what each customer wanted or needed.

Maintained up-to-date knowledge of hotel policies regarding payments and refunds.

Worked as a team member performing cashier duties, hotel assistance and cleaning while providing excellent customer service.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Dedicated to continuously improving sales abilities and knowledge of company.

November 2010 to December 2011

Ankod/Ardas Health Care Services Orange Park, FL

Medical Assistant/HHA

Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.

Assessed patients and documented their medical histories.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.

Provided treatment within scope of practice as defined by state law.

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.

Coordinated with doctors and registered nurses to develop care plans for patients.

Provided patient education.

Ensured HIPAA compliance.

Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.

January 2008 to May 2011

Remedy Intelligent Staffing Jacksonville, FL

Warehouse Production Worker

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Responsible for careful handling of all merchandise to avoid damage.

October 2010 to November 2010

St. Vincent's Primary Care Jacksonville, FL

Medical Assistant Extern

Assessed patients and documented their medical histories.

Ensured efficacy of treatments through monitoring of treatment regimens.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.

Provided treatment within scope of practice as defined by state law.

Coordinated with doctors and registered nurses to develop care plans for patients.

Authorized drug refills and provided detailed prescription information to pharmacies.

Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.

Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.

Educational Background

2010 Everest University Jacksonville, FL

Certificate Medical Assisting

4.0 GPA

Member of Ignitor's Ambassador Club

Keiser Career Institute Jacksonville, FL

Licensed Practical Nurse

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