Manager Engineer
Resume:
Jason Cutcher
Email: *********@********.***
Address: **** ******* ***** ***
City: Galena
State: OH
Zip: 43021
Country: USA
Phone: 740-***-****
Skill Level: Experienced
Salary Range: 80
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JASON DEAN CUTCHER
5775 SHERMAN LAKES WAY
GALENA, OH 43021
*********@********.***
OBJECTIVE
Seeking an IP Telephony or IT Training position where I can share my thirteen years of telecommunications and IP Telephony experience, challenge learners to become their best, provide students with the tools they need to succeed, and win as a team.
EXPERIENCE
Network Engineer II January 2007 - Present
Sprint Nextel, Columbus, Ohio
Design, implement, and manage converged networks for clients of Sprint Nextel`s Managed IP Telephony service. These duties are performed at the Tier III level where the scope is enterprise wide. Daily activities include, but are not limited to; trouble ticket management of enterprise level problems, engineering of IP Telephony solutions, security monitoring and response, documentation of network changes, and implementation of new VOIP services. Commonly interact with senior management and technology staff of customers for all services, providing the best possible experience. The platforms supported are Cisco (virtually all layer 2 and layer 3 devices, and any IP Telephony or VOIP) products as well Nortel (layer 2) products. Frequently provide coaching and mentoring as a senior member of the Managed Voice Services team.
Network Engineer II, Case Western Reserve University November 2005 - January 2007
Sprint Nextel, Cleveland, Ohio
Onsite Telecommunications engineer for Case Western Reserve University (CWRU) per contractual agreement with Sprint. Provide complete array of Telecommunications and network support as needed by CWRU, through all layers of the OSI model, as well as Tier II and Tier III support. Managed relationships of CWRU telecommunications circuits from assorted vendors.
Senior IT Analyst January 2005 - October 2005
Gatestone Group, Columbus, Ohio
Performed pre and post sales engineering for a startup IP Telephony service provider. For a complete list of duties, refer to Red Capital Group.
IT Analyst October 2001 - December 2004
Red Capital Group, Columbus, Ohio
One of two IP Telephony engineers tasked with managing a converged network for the leading commercial mortgage lender in the United States. Daily tasks included, but were not limited to, monitoring and responding to network security threats, managing telecommunications vendors, maintaining converged network with remote offices using voice over frame relay, and providing end user support for IP phones.
Training Facilitator April 1999 - August 2001
Winstar Communications, Dublin, Ohio
Initial manager and trainer for Customer Satisfaction representatives, as well as High Speed Internet representatives through their eight week training period. Course work during this period was relative to supporting voice and data products offered by a competitive local exchange carrier, and providing customers with award winning service. Performed weekly evaluations of employees and coached through the hand off to their permanent manager. Worked with senior management to make staffing decisions. Designed and conducted various refresher and rollout classes weekly for call center representatives.
MILITARY SERVICE
Communications Locator/Interceptor (98H) November 1991 - November 1995
United States Army, Military Intelligence
Operating SIGINT/EW (Signal Intelligence & Electronic Warfare) equipment to detect, acquire, identify, locate and exploit foreign communications devices transmitting Morse and non-Morse signals.
Providing processing and reporting of intercepted communications in the interests of national security.
Assisting in emplacement, camouflage and recovery of ground surveillance systems and associated equipment.
Detecting, locating and reporting target data by interpreting ground surveillance system information.
EDUCATION
Computer Information Science Pursuing Degree
DeVry, Columbus, Ohio
Studies focus on application development, IT project management, technical planning, IT Security and business case analysis.
REFERENCES
Provided Upon Request
Certifications
Cisco Certified Voice Professional (CCNP-Voice)
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Associate (CCNA)
Cisco IP Telephony Design Specialist (IPTDS)
COMPTIA
Network+
A+
Skills
Cisco Unified Call Manager (4.x - 8.x)
Cisco IPCC Express
Cisco Call Manager Express
Cisco Unity
Cisco Unity Express
Cisco Media Module
Cisco CUBE
SIP Trunking
H.323 and MGCP Gateways
ISDN PRI
T1 CAS
Cisco Switches and Routers
6500`s
3600`s
2950
2800`s
1800`s
Cisco PIX Firewall
VPN Concentrator
Operating Systems
Windows 7
Windows Vista/XP
Windows Server 2000 & 2003
Unix
Linux
MS Office Suite
MS Visio
C#
.NET 3.5
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