Management High School

CLARISSA L GOOLSBY

Email: ********@**-********-********.***

Address:

City: New Albany

State: OH

Zip: 43054

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

* Combines Master of Business Administration with seventeen years of progressive experience in the financial industry directing complex projects, developing strategies and collaborating with high performance teams to enhance client relationships and business development.

Educational Background:

High School Dipolma from FRANKLIN UNIVERSITY, Columbus OH 1/2001 to 5/2006 (Business Management)

High School Dipolma from WILBERFORCE UNIVERSITY, Columbus OH 1/2001 to 11/2012

High School Dipolma from COLUMBUS STATE COMMUNITY COLLEGE, Columbus OH 1/2001 to 11/2012

Job History / Details:

Professional Summary

* Combines Master of Business Administration with seventeen years of progressive experience in the financial industry directing complex projects, developing strategies and collaborating with high performance teams to enhance client relationships and business development.

Core Qualifications

Operations management

Strong communication skills

Client advocacy

Self-motivated

Microsoft Applications and Salesforce.com

Risk management processes and analysis

Training and development

Project Management

Team Leadership

FINRA Series 7, 63 and 66

Experience

July 2003 to Current

BANK OF AMERICA -MERRILL LYNCH Columbus, Ohio

Registered Senior Client Associate -Global Wealth Management

Account management of high net worth clients' investment and financial planning.

In-depth experience providing client service and interface via relationship building initiatives.

Effectively service all retail and institutional accounts.

Integrate strategies and solutions to provide marketing opportunities.

Handle compliance transactions in accordance to regulatory and corporate procedures.

Prepare investment performance reports and portfolio reallocations.

Resolve complex client service inquires and complaints in collaboration with upper-level management.

Implement strategies that focus on client satisfaction and retention to increase business development.

Thorough knowledge of investment managed platforms, liability management, banking products and services.

Provide new hire training to Client Associates.

July 1999 to July 2003

MERRILL LYNCH Columbus, Ohio

Service Manager, Assistant Vice President- Global Private Client Group

Provide administrative and operations management for five branch offices.

Effective member of the branch leadership team representing the office and Merrill Lynch with clients, prospects, vendors, regulators and outside legal counsel.

Quality control monitoring of client accounts in accordance to regulatory requirements and corporate policies and procedures

Proficient in handling client complaints and complex service inquiries.

Responsible for managing, training and developing Client Associates and Service Support Staff.

Designed a new hire training program for Client Associates that included performance and time management techniques.

Facilitated the transition process for Financial Advisor recruits from competitive brokerage firms.

January 1997 to July 1999

HUNTINGTON INVESTMENT COMPANY Columbus, Ohio

Compliance Process Specialist

Responsible for administering the FINRA/NASD agent licensing and state registrations for the branch offices in Ohio, Indiana, Florida and Kentucky.

Composed monthly cost-analysis reports for state registration fees.

Reformed the Continuing Education Program for tracking and monitoring agent's FINRA/NASD licenses.

Handled the delivery of study materials for FINRA/NASD licenses to branch office associates, managers and agents.

January 1997 to August 1998

HUNTINGTON INVESTMENT COMPANY Columbus, Ohio

Administrator

Preformed routine client account maintenance and administration.

Initiated broker-to-broker account transitions, Individual Retirement Account distributions and input pertinent client account data into proprietary software.

Compiled financial data and prepared reports that tracked agent commissions and mutual fund trailing fees.

Extensive interface with investment sales assistants and financial analysts.

Education

FRANKLIN UNIVERSITY Columbus, Ohio

Master of Business Administration Business Management

WILBERFORCE UNIVERSITY Wilberforce, Ohio

Bachelor of Science Organizational Management

COLUMBUS STATE COMMUNITY COLLEGE Columbus, Ohio

Associate of Applied Science Business Administration

Professional Affiliations

Member, Columbus Urban League Young Professional Association (2007-present)

Member, Franklin University Alumni Association (2010-present)

Volunteer, American Red Cross of Greater Columbus

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