Management Technical Support
Resume:
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Kurt Taylor
http://greenairplane.deviantart.com/gallery
Skills
Objective Software
Microsoft Windows XP,
Capable and self-motivated individual with strong computer, management, and
Vista, 7
people skills, looking for a new position.
Apple OS 10.3 10.6
Snow Leopard
Adobe: Photoshop
Education
CS1-5, Illustrator CS1,
Bachelor of the Arts, Area of Concentration Studio Art, June 2006Morehead State Flash CS4 Professional,
University, Morehead, KY InDesign CS1 and CS4,
Pagemaker 7, Acrobat
Professional 7 and 9
Work Experience Quark Xpress 8
Corel: Painter 11
Freelance Artist: January 2004 to Present
Microsoft: Word,
Outlook, Excel,
While working at HP started working as a freelance illustrator. Provided art
Powerpoint,
direction and development on various images for print and the web.
Communicator
List of Clients Browsers: Internet
Explorer, Mozilla
Illustration
Firefox, Google
Chrome
Rite Publishing: The Living Airship color cover and black and white interiors,
Virus Software: Norton
Heroes of the Jade Oath color back cover and color interiors.
Antivirus, MacAfee
Pelegrine Press: Dying Earth Fields of Silver black and white interiors.
Antivirus, AVG
Battlefield Press: Rocket Rangers black and white interiors.
Antivirus, Ad Aware.
93 Game Studio: Twilight 2013 black and white interiors.
Miscellaneous: Remote
Glutton Creeper Games: Exodus Survivors Guide black and white interiors.
Desktop, NetMeeting,
Tricky Owlbear Publishing: Behind the Spells Compendium color cover.
TypeItIn
Solipsist RPGs: Solipsist black and white interiors.
5150 Compound Bows: color logos and t-shirt designs
Hardware
Joystick Junkies: black and white t-shirt designs.
WACOM digital tablet
Total Party Kill: color t-shirt designs.
input device.
Concept Art
Scanner and printer
Atomic Blue: Planeshift Concept art. initialization and use
CD/DVD ROM, Floppy,
Video Game Art
and Hard Drive
Awesomer than Your Games: Legends of Descent icons and tiles. use/initialization/replac
Xona Games: Duality ZF background and game asset design. ement
External CD/DVD ROM
Awards/Honors
burner and Hard Drive
Winner of the Second World of Warcraft Comic Contest Card initialization and
Winner of the FAHE Welcome Home Art Contest replacement including
Honorable Mention World of Warcraft Holiday Card Contest graphic card, sound
card, and RAM
Initialization and
Replacement of
computers processor
Modem, router, and
network setup using
Ethernet and Wi-Fi
Multiple line and IP
phones
abpckn@r.postjobfree.com
Kurt Taylor http://greenairplane.deviantart.com/gallery
Skills
Work Experience, continued Media
Digital camera and video
Hewlett-Packard (HP) Helpdesk Coordinator: January 2004 to Present recorder
35 mm camera
Functioned as a member of a team, handling between 50 and 100 calls per day for a
Black and white 35 mm
diverse group of clients along with a team of other agents. Currently working as a film developing and
member of the weekend team covering every client at ou r facility. photo manipulation
Acted as interim supervisor for Covisint, EBSC retirement benefits, and
Miscellaneous
Discovery toys for a period of 6 months. Participating and organizing
Able to work
meetings to address client issues, handling scheduling, and payroll.
independently or as part
Overseeing the integration of the GMAC Exchange Portal into Covisint
of a team
which accounts for a call volume of over 500 calls a month and thousands
Excellent communication
of users.
skills
Worked as part of a team with regular updates and reviews on progress.
Communication skills, both in verbal and in written forms through handling References
calls, participating in meetings, creation and maintenance of documents,
and e-mails. Developed and maintained new processes and acting as
Kyle McCormick Assistant
creator, reviewer, and approver of the team s written records.
Office Attorney
Crisis management; gathering information about developing issues a nd
Fayette County District
developing creative resolutions along with the team and distribution of
Prosecutor
required information to all necessary parties.
Lexington, KY 40503
Provided technical support for Blue Cross and Blue shield of
Massachusetts, Blue Shield of California and Alabama, Count of San Diego
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schools, ConvaTec, AGCO, Butterfield Bank of Bermuda and Cayman,
Foamex Innovations, SKF group, Dial Corporation and Henkel, and web
Scott Pack
application support for Covisint and motor major companies including the
Ford Motor Company, Chrysler Truck and Car, Daimler Mercedes Benz, Security Analyst
GMAC, Delphi, and the Visteon Corporation. 390C HDL Center
Ohio University
Application Development; created programs that entered caller
Athens, OH 45701
information into a ticketing database which saved over 350 hours of work
yearly. 740-***-****
Trained new employees on proper call etiquette, client specific abpckn@r.postjobfree.com
information, and updated experienced agents on new procedure.
Xavier Scott, Instructional
Technology Specialist I
Hobbies and Interests
Morehead State University
Morehead, KY 40351
Long time pen and paper roleplaying fan and game master. Experience
with a range of different gaming systems.
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Avid video gamer with experience with a host of different games on many
different systems.
Magic: the Gathering card game, collecting and tournament play.
Daniel Waddell
User Interface Analyst
Jefferson County Public Schools
Louisville, KY 40214
606.356. 4302
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