Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Franklin, NC
Posted:
November 09, 2012

Contact this candidate

Resume:

Jamie Duerre

Email: abpck5@r.postjobfree.com

Address:

City: Franklin

State: NC

Zip: 28734

Country: USA

Phone: 319-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking, dedicated Manager with a strong background in the food industry. Remarkable leadership and staff management skills. Currently seeking a food service management role.

Educational Background:

High School Dipolma from I.S.O.M, Urbandale IA 1/2001 to 5/2011 (Pastoral Studies)

High School Dipolma from, Urbandale IA 1/2001 to 11/2012

Job History / Details:

Executive Summary

Hardworking, dedicated Manager with a strong background in the food industry. Remarkable leadership and staff management skills. Currently seeking a food service management role.

Core Qualifications

Operations management

Supervisory skills

Hiring and training

Staff development talent

Adaptable

Strong leader

Customer-oriented

Stable work history

Professional Experience

January 2008 to March 2012

First Assembly of God Burlington, Ia

Pastor

Efficiently resolved problems or concerns to the satisfaction of all involved parties.Counseled and disciplined staff when necessary.Provided onsite training.Planned and executed events. Guided fifteen to twenty volunteers on a weekly basis. Developed programs. Created budget and managed finances.

January 2003 to February 2012

Wal-Mart Distribution Center Mt. Pleasant, Ia

Loader/Receiver

Loaded and unloaded pieces into boxes for shipment.Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.Attached identifying tags to containers.Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment.Read work orders or received oral instructions to determine work assignments and material and equipment needs.Used item numbers to properly stock warehouse. Cross-trained in many areas to meet the needs of the Warehouse.

January 2000 to March 2003

Wendy's Burlington, Ia

Crew Leader

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

January 1995 to December 1999

KFC Burlington/Ft. Madison, Ia

Assistant Manager

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Optimized profits by controlling food, and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure qualityConsistently obtained highest rating from the county health department.Commission was part of my salary so i drove sales

Education

2010 I.S.O.M Urbandale, Ia

Credentialed Minister Pastoral Studies

Burlington, IA

Select One Restaurant Management

Courses in Hospitality and Restaurant Management

Affiliations

Des Moines County Foster/Adoptive Support Group-Ended 2012

First Assembly of God-Present



Contact this candidate