Customer Service Sales

Gina Sparacino-Cline

Email: abpcih@r.postjobfree.com

Address: *** ****** ******

City: Elk Grove Village

State: IL

Zip: 60007

Country: USA

Phone: 847-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GINA M. SPARACINO-CLINE

517 Oakton Street * Elk Grove Village, Illinois 60007 * 847-***-**** * abpcih@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated professional, experienced in project management, customer relations, sales, financial analysis, administration, contract negotiation, database management, collections and staff support; including strong team leadership, communications and organizational capabilities. Recognized for consistently achieving or exceeding goals and deadlines as well as for efficient management of special projects, troubleshooting and customer satisfaction in high-pressure situations.

PROFESSIONAL EXPERIENCE

Homelink Corporation, Hoffman Estates, Illinois 2011 - 2012

Homelink serves all key players of the insurance industry, providing exemplary customer service to facilitate nation-wide turn-key temporary housing solutions related to Additional Living Expense (ALE) claims on a 24/7/365 basis.

Named Account Manager / Customer Service:

* Manage all activities for Homelink's (2) largest named accounts; including initial placement, servicing, up-selling, invoicing, other

* Collected over $350K long outstanding A/R during 6 week concentrated effort, representing 89.6% of 360+ aging

* Manage daily activities of small staff tasked with finding/booking emergency hotel reservations for family members and pets

* Negotiated and managed favorable national contracts for significantly discounted rates with various major hotel chains

* Provide superior customer service support to both property landlords and tenants as related to security deposits, lease terms, rent and issues/concerns of every nature. Point of contact / escalation for all landlord issues and lease concerns.

Omeda Communications, Northbrook, Illinois 2005 - 2009

Omeda is the premiere Database Management / Circulation Fulfillment Company for Business-to-Business Media companies, employing over 130 people in the United States and another 100 internationally to custom build and manage databases for over 200 separate brands in support of accurate and timely production and distribution of client's print and/or electronic B2B publications.

Account Representative:

* Developed relationship with and then up-sold long standing client to Omeda's complete product offerings for their 20+ stable of publications, thereby increasing billing revenue for this client from less than $2,500 to over $6.5 million annually.

Managed all marketing, circulation fulfillment, audit preparedness and overall decision making ownership for not less than 9 client databases/publication brands representing a Total Qualified Circulation of over 560,000 subscribers.

Assessed the on-going needs of clients and acted as expert consultant. Advised clients of most cost effective means to exceed their circulation and marketing goals. Built and maintained relationships with client, 3rd party vendors and all internal resources.

Attained industry knowledge of and became internal 'go-to' person on all aspects of circulation fulfillment including, but not limited to: Direct mail marketing, e-marketing, telemarketing, web design, interactive web-page hosting, email marketing deployments and all current audit regulations and requirements for two different governing audit agencies.

Maintained vigorous audit standards for all client databases under my management.

Liaison between Omeda, client, printers, audit bureaus and various 3rd party vendors; successfully project managed all client needs to produce and distribute client publication(s) as well as to file and pass semi-annual audits.

* Identified needs then worked with programmers to develop client unique applications on Omeda's proprietary system.

Law Office of Donna R. Farley, Chicago, Illinois 2002 - 2005

Legal Assistant / Paralegal:

* Drafted and processed all legal documents for clients in single attorney Family Law practice including Marital Settlement Agreements, Parenting Agreements, Qualified Domestic Relations Orders, Rule to Show Cause, various Petitions and Motions, and all supporting Notices and Filings. Responsibilities included composing all correspondence to clients, opposing counsel and Judges.

* Built relationships and continually earned the trust of clients and other attorneys through exemplary written and verbal communication skills, professionalism and attention to detail.

* Project Managed physical move to new office location; Maintained tight budget while overseeing all details to satisfactory completion.

GINA M. SPARACINO-CLINE

Page Two

PROFESSIONAL EXPERIENCE (Continued)

IBM (presently Siemens), Chicago, Illinois 1984 - 1998

Project Manager:

* Managed the procurement/purchasing and distribution logistics of all materials necessary for new equipment installations from numerous sources for an entire geographic region of IBM's National Distribution Planning Division (NDP).

* Led the entire consolidation/relocation project of multiple NDP regional offices to a new consolidated corporate facility.

* Acted as Department contact in absence of top management; represented department in numerous corporate roundtables.

* Key participant in development, creation and national roll-out of the Direct Ship Program; resulted in savings of $3.5 million annually.

Major Systems Marketing; Financial Analyst / Administrator: (90% travel)

* Integral member of small corporate level overlay staff organization chartered to supervise all sales activity from bid to close, for the entire product line of the company's largest systems, representing $184 million in annual quota goals.

* Authored, 'sold' to CFO, and implemented new 'Bottoms-Up' (cost plus) pricing methodology to replace existing set list prices thus allowing IBM to bid more competitively and, therefore, win more multi-million dollar sales opportunities.

* Created and maintained database and various reports used by high level management for national sales forecasting and new product production planning.

* Heavily involved in proposal response generation, bidding, contract negotiations and closings for IBM's largest system sales.

* Reported directly to Vice President.

Service Marketing Representative:

* Achieved $3 million in annual contract renewals with corporate clients through diligent follow through.

* Increased overall branch service revenue by 15% in down market; ranked #1 branch, $4 million in new business, $3M in renewals.

* Responsible for equipment service contract sales, administration and fulfillment as Chicago Branch liaison; key resource for problem solving to Service Marketing and Operations personnel at all levels.

* Identified customers' ongoing needs, introduced advantageous features of maintenance contracts, and increased value-added sales after initial equipment contractual agreements.

* Managed and developed new and existing accounts regarding sales of post warranty maintenance agreements.

* Administered field staff training materials, corporate sales contests and incentive programs at the local branch level.

Service Coordinator, Staff Support:

* Generated $3.2 million in found annual maintenance billing and $430,000 in one-time credits for the branch revenue base via stringent review and analysis of maintenance billing records. Created and established new billing procedures.

* Sold 59 multi-year maintenance contracts, including 12 competitive win-backs, which represented $1.7 million in first-year revenue during 4 month temporary reassignment.

* Created/generated reports to senior branch management, supported field representatives with distribution of appropriate sales reports, marketing collaterals, and training materials regarding new equipment and programs.

* Coordinated marketing activities between branch operations and HQ telesales sales force.

* Developed training programs for staff and customers on new product lines, equipment and services.

EDUCATION

* Wheaton College, Wheaton Illinois; completed three plus years of coursework, Theology and Psychology double major.

* Numerous seminars and workshops (IBM and other) in sales leadership, strategic marketing, new business development, relationship building, major account selling, system conversions between platforms, time management, etc.

* Technology: Windows, Outlook, Word, Excel, Works, WordPerfect, PowerPoint, Harvard Graphics, Netscape, various database management applications, AS400, ASTEA, Dispatch-1, JD Edwards, QuickBooks, other.

References Furnished On Request

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