Customer Service Management
Resume:
Darlene V. Taylor
Email: **********@*****.***
Address: P.O. Box 367
City: Medford
State: OR
Zip: 97501
Country: USA
Phone: 541-***-****
Skill Level: Management
Salary Range: depends
Primary Skills/Experience:
Research, writing, presenting, programming, customer service, security level
Educational Background:
B.S. Business Management
Job History / Details:
DARLENE V. TAYLOR
P.O. Box 367
Medford, OR 97501
Dedicated, hard working person with high level of commitment and integrity.
Team building and strong leadership skills, creative problem solving, crisis management, devotion to community development and support, inter-agency negotiations, conflict resolution, technical skills and large project management skills.
Experience
**Owner
Taylor and Associates (Present)
Owner/Manager
Real estate development and rental management.
**Citizen Advisory Board Member
SOPTV
2010 Present
Advises SOPTV on programming, public response, special programs content, timing and accessibility, attend meetings and events, participate in community and general fundraising
**Commissioner
Oregon Commission for Women
June 2010 August 2011 Portland, Oregon
Assist in researching, writing and presenting legislation to State House and Senate, conduct research to determine ongoing needs and issues of women in Oregon, participate in local and state-wide events and presentations (Oregon Women's Health and Wellness, AAUW, League of Women Voters, etc.), coordinate efforts with national level organizations (White House Council on Women and Girls, NOAA, etc.), plan and prepare for Women of Achievement awards ceremony and fundraising, attend meetings and contribute to on-going viability and goals of OCFW.
**Research Analyst
Tecolote Research, Inc.
July 1984 March 1989
Research, prepare presentations and travel to customer's location - satellite systems, AWACS, AEGIS projects, attend training and orientation sessions regarding special projects, maintain high level security of research results, write and test code, study Jane's and other pertinent materials.
**Support Group Manager
Tektronix Component Solutions
September 1979 August 1984 Beaverton, Oregon
Manage Support Group - Safety, Training, Computer Support, Engineering and Quality Control. Completed Tektronix management training. Designed and implemented component failure reporting system for Oscilloscope Division. Wrote software and designed system. Worked with management, engineering, quality control and production. Worked on GANTT charting and long range planning; CAD/CAM. Assisted with new plant and robotics in Vancouver, WA.
Education
**Jackson County Sheriff s Department
Graduated Training Program, Conflict resolution, restraint techniques and de-escalation Specialized training with Jackson County Sheriff's Department while I worked at Jackson County Juvenile Detention Center; conflict resolution, restraint techniques, de-escalation training, on-site personal evaluation of detainees, security training, pat downs, drug identification training and safety kit usage training (HAZMAT), CPR and First Aid certification.
**Southern Oregon University
B.S. Business Management
**Tektronix, Inc. Management School (Portland State University)
Graduated Business, Management, Marketing, and Related Support Services
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