Mike Starr Page * Telephone: 262-***-****

**** ****** **** *****: abpcf8@r.postjobfree.com

Pleasant Prairie, Wisconsin 53158 Web: http://www.writestarr.com/

Summary

I'm a senior-level technical writer with extensive experience creating print and online documentation for a variety of

high-tech products (both hardware and software). I m highly skilled with Microsoft Word and have developed

numerous templates with VBA/macro document automation. I also have experience as an editor, web developer,

graphic designer and I'm also an expert desktop publisher, able to work with any desktop publishing package. I don't

need much, if any, handholding. Some writers need a programmer or engineer to sit down with them and guide them

through the process or write the first draft, but I have enough background and experience to just go ahead and do it

myself. Give me the product, I'll write the documentation.

Functions and specialties

Documentation

Desktop publishing Online help

Technical writing

Technical editing Website design

Custom Microsoft Word templates

Graphic design GUI design/usability

Professional experience

Editor/Technical Writer 4/2011 8/2011 Artech

Full-time telecommute. Updated user manual for Abbott Laboratories (Abbott Park, Illinois) EIDM-A internal

user management application using Microsoft Word, Paint Shop Pro and Adobe Acrobat.

Created quick reference.

Created web-based help with RoboHelp.

Editor/Technical Writer 8/2010 4/2011 Artech

Full-time telecommute. Revised user manual and online help for Abbott Medical Optics (Santa Ana,

California) WhiteStar Signature Phacoemulsification System using Adobe Technical Communication Suite,

single-sourcing online web help from the structured FrameMaker operator s manual (with XML and DITA) via

RoboHelp.

Created and managed SVRs with MKS Integrity

Editor/Technical Writer 6/2010 8/2010 Artech

Created user manual for Abbott Laboratories (Abbott Park, Illinois) EIDM-A internal user management

application using Microsoft Word, Paint Shop Pro and Adobe Acrobat.

Created quick reference.

Created web-based help with Doc-To-Help and RoboHelp.

Business Analyst/Technical Writer 8/2009 11/2009 Mullins and Associates

Created content prep documents (wireframes) for Abbott Laboratories (Abbott Park, Illinois) myHR portal

using Microsoft Word.

Created and maintained site map spreadsheets using Microsoft Excel.

Loaded and configured myHR portal content using SAP NetWeaver Visual Composer and SharePoint.

Created content loading training presentation using Microsoft PowerPoint and Paint Shop Pro.

Consulting Technical Writer/Editor 10/1999 present WriteStarr Information Services

Created print and online documentation using Microsoft Word, Paint Shop Pro, Visio, Adobe Acrobat and

Doc-to-Help for a manufacturer of clocks that feature enterprise-wide synchronization.

Created Microsoft Word template files with document automation functionality for a major banking company

and a travel services company.

Created print and online documentation using Microsoft Word, Paint Shop Pro, Visio, Adobe Acrobat and

RoboHelp for new consumer software products for a manufacturer of wireless communication equipment and

software.

Edited investment analyst reports for a prominent financial analyst company.

Created updated versions of Microsoft Word template files with extensive document automation functionality

for a major travel-industry company.

Created printed and online documentation with Microsoft Word, Adobe Acrobat and ForeHelp for a systems

integrator/software company.

Mike Starr Page 2 Telephone: 262-***-****

8920 Wilmot Road Email: abpcf8@r.postjobfree.com

Pleasant Prairie, Wisconsin 53158 Web: http://www.writestarr.com/

Created print and online documentation using Microsoft Word, Adobe Acrobat and ForeHelp for new

consumer software products for two different software companies.

Served as technical editor of translated documents for New York-based translation company.

Assisted in the redesign of several sections of the printed catalog for a large biotech company (resulted in

substantial savings in printing costs).

Created online documentation using RoboHelp for content management system for an educational publisher.

Created websites for several small companies and two non-profit associations (pro-bono).

Business Analyst/Technical Writer 7/2008 4/2009 Alliance Consulting

Documented accounting procedures for Legion Insurance (Milwaukee, Wisconsin) using Microsoft Word,

Paint Shop Pro, Adobe Acrobat Professional, Adobe Captivate, and Visio.

Designed and implemented documentation templates.

Technical Writer 12/2007 3/2008 New Resources Consulting

Created print and online documentation for the Inflection Point Solutions (Milwaukee, Wisconsin) PIMS

(Pretreatment Information Management System) using Microsoft Word, Paint Shop Pro, Adobe Acrobat

Professional, Doc-To-Help, Bugzilla, and Visio.

Revised and updated a series of PIMS training courses.

Designed and implemented documentation templates.

Business Analyst/Technical Writer 6/2007 10/2007 Connection Strategies Enterprises, Inc. (CSEI)

Created print and online documentation for the FedEx SmartPost (New Berlin, Wisconsin) sortation

reengineering project in a .NET and Citrix environment using Microsoft Word, Paint Shop Pro, Adobe Acrobat,

Doc-To-Help, SourceForge, and Visio.

Designed and implemented documentation templates.

Technical Writer 6/2006 6/2007 Connection Strategies Enterprises, Inc. (CSEI)

Created print and online documentation for WAREsystems (Sturtevant, Wisconsin) using Microsoft Word,

Microsoft Visual FoxPro, Paint Shop Pro, Adobe Acrobat, Adobe Illustrator, Visio and RoboHelp.

Designed and implemented documentation templates.

Redesigned several key GUI elements for the Pumpware product suite using Microsoft Visual FoxPro.

Assisted in the design of GUI elements for implementation of GPS tracking features.

Technical Writer 2/2006 5/2006 Manpower Professional

Wrote and updated software and hardware documentation for Honeywell HomMed LLC (Brookfield,

Wisconsin) using Adobe Acrobat, Adobe Photoshop, Paint Shop Pro, Microsoft Word, Visio.

Served as a member of the RFP and RFI team developing proposals and information responses.

Created Engineering Change Notices (ECNs) for the release of new parts and bills of material (BOM).

Established documentation standards and style guidelines including development of Microsoft Word

templates.

Technical Writer 5/2005 8/2005 TEK Systems

Updated SAP process documentation flowcharts and Business Process Narratives for S.C. Johnson

Corporation (Racine, Wisconsin) using Microsoft Word, Paint Shop Pro, RoboHelp HTML, Adobe Acrobat and

Visio.

Received Administrator training for Microsoft SharePoint.

Technical Writer 3/2005 5/2005 Technisource

Wrote and edited software development requirements documentation for Shure Corporation (Niles, Illinois)

using Microsoft Word, Paint Shop Pro, Test Director, Visio and CaliberRM.

Technical Writer 10/2004 2/2005 MAKE Corporation

Wrote and edited software development documentation including requirements, architecture and testing for

Volkswagen Credit (Libertyville, Illinois) using Microsoft Word, Paint Shop Pro, Test Director, Visio, Visual

SourceSafe.

Mike Starr Page 3 Telephone: 262-***-****

8920 Wilmot Road Email: abpcf8@r.postjobfree.com

Pleasant Prairie, Wisconsin 53158 Web: http://www.writestarr.com/

Technical Writer 2/2004 9/2004 TEK Systems

Wrote and edited end-user and developer (API) software documentation for Marshall & Swift/Boeckh (New

Berlin, Wisconsin) using RoboHelp Office, Microsoft Word, Adobe Acrobat, Paint Shop Pro and Visio.

Created single-source solution for print, PDF and WebHelp for MS/B s RCT Express product.

Coordinated and edited French translation of WinHelp for MS/B s RCT product.

Created highly automated Microsoft Word template with macros for all MS/B products.

Technical Writer/Editor 9/2003 2/2004 York Enterprise Solutions

Wrote and edited policies and procedures for the GE Medical Systems Global Server Team (Milwaukee,

Wisconsin) using Microsoft Word, Adobe Acrobat, Paint Shop Pro, Visio.

Technical Communicator 5/2003 9/2003 Manpower

Edited and formatted marketing documents, specialty catalogs and user manuals for Allen-Bradley

(Milwaukee, Wisconsin) using Adobe FrameMaker, Microsoft Word, Adobe Acrobat, Adobe Illustrator

Senior Technical Writer 04/1999 10/1999 Interim Technology

Created online documentation for ADAC Genesys/Pegasys Nuclear Imaging system in support of GE Medical

Systems Healthcare Services business (Waukesha, Wisconsin).

Served as technical expert and principal designer of Microsoft Word template used in development of online

documentation for delivery in Adobe Acrobat PDF format.

Created scripting to add functionality to PDF document.

Senior Technical Writer 07/1998 02/1999 PLATINUM technology

Created user manuals, online help files and online documentation for PLATINUM technology (Northbrook,

Illinois) ProVision Network Monitor and Network Report Card application software products.

Designed HTML user interface for the Network Report Card application; designed and created installation

script for software product.

Consulting Technical Writer 02/1998 07/1998 WriteStarr Information Services

Created user manuals, online help files and online documentation for Geneva Software (Northbrook, Illinois)

AlertPage Enterprise and Network Report Card software products.

Technical Writer/Editor 04/1997 10/1997 Adecco

Created and coordinated application support documentation for 40 Solaris telecom applications for Ameritech

startup long distance service company (Milwaukee, Wisconsin).

Edited procedures documentation created by two procedures analysts.

Designed and supervised development of Lotus Notes database for application support even log and

management report creation.

Technical Writer 01/1997 03/1997 Systems and Computer Technology

Created and documented change-management procedures for Continental Cablevision (Richmond, Virginia)

IBM RS/6000/AIX/Tuxedo/Oracle system

Worked on application documentation for Remedy multi-platform customer service application.

Worked on policies and procedures documentation for QA group.

Senior Technical Communicator 03/1994 08/1996 Rockwell Software

Created new user's manuals and on-line documentation for Rockwell Software (West Allis, Wisconsin) using

Microsoft Word, Adobe Acrobat, Paint Shop Pro and ForeHelp.

Created data sheets and catalog text for Communications Business Unit products.

Education

Usability Certificate, Society for Technical Communication

AAS, Technical Communication, Gateway Technical College, Racine, Wisconsin

AAS, Electromechanical Technology (Robotics), Gateway Technical College, Racine, Wisconsin

Mike Starr Page 4 Telephone: 262-***-****

8920 Wilmot Road Email: abpcf8@r.postjobfree.com

Pleasant Prairie, Wisconsin 53158 Web: http://www.writestarr.com/

Publications

Give them printed documentation, too!, Intercom (Society for Technical Communication), June, 1999; reprinted

in TC Forum, December, 2001

Software

Adobe products:

Microsoft products: Other products:

Acrobat Professional Access SAP NetWeaver Visual

Captivate Excel Composer

Agile

Dreamweaver Front Page

MKS Integrity

FrameMaker Internet Explorer

WordPress

Illustrator MS-DOS

Artisteer

PageMaker Office

Doc-To-Help

PhotoShop Outlook

HTML

RoboHELP Office PowerPoint

KompoZer (Nvu)

Corel products: Project

Quark XPress

Draw SharePoint

SnagIT

Paint Shop Pro Visio

SourceForge

Ventura Publisher Visual Basic for Applications

Test Director

WordPerfect (VBA)

Bugzilla

Visual FoxPro

CaliberRM

Visual SourceSafe

Cascading style sheets

Windows (all versions)

Word (CSS)

Memberships

Software Contractor s Guild Society for Technical Former member, Curriculum

Working Writers of Wisconsin Communication committee, Gateway Technical

College Technical

Communication program

Mike Starr resume

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