Project Manager Engineer

Martin Rosecrans

Email: abpcdo@r.postjobfree.com

Address: **** ****** **

City: Spring Valley

State: CA

Zip: 91977

Country: USA

Phone: 858-***-****

Skill Level: Experienced

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Martin Rosecrans

San Diego, CA

Phone: 858- 354-2268

abpcdo@r.postjobfree.com

SUMMARY:

Professional with extensive experience ranging from development and design to procurement and deployment, on through to customer training and support structures. Proficient in matching customers business needs with operational and technical solutions. Creative problem solver who thrives on challenges, providing proven results as an independent contributor or in a leadership role. Assertive leader, organized planner and skillful negotiator dealing effectively across all levels of an organization. Overall capabilities might best be summed up in a statement by a former co-worker "Martin is a tireless individual who brings a whole new definition to self-motivation and quick thinking. The military would classify his operational envelope as fire-and-forget. That is, give him a target and step aside as he executes far beyond expectations."

-Project/Program Management: Combine customer's vision with technical solutions to accurately implement and complete projects on time, within budget and with desired results. e.g., Championed the revision of restaurants "OCS" Outside Conformation Screen requirements and philosophies. Thereby securing a new product far better aligned in function and design with PCI and self-replacement initiatives. Reducing cost of development and support while providing a better overall fit.

-Process Improvement: System and process-oriented Project Leader and Business Collaborator, skilled in leading business process improvement initiatives; strong problem solving skills with a history of creating innovative solutions. e.g., Designed and led cross functional team upgrading antiquated data and reporting system from dialup to web based system. Improved functionality by 50% and greatly increased data and reporting capabilities and visibility.

-Diverse Skill Set: Solid experience in multiple job sectors including construction, manufacturing, and sales. Capable of utilizing this knowledge to complete tasks, or find someone that can. e.g., Working with vendor's fabricating team, designed an elusive bump bar bracket and combined it with a quick release cable for easy install and replacement of bump bars. Furthered efforts for more self-replacement hardware at restaurants and eliminated down time and unnecessary visits from a support technician to a site.

-Requirements Analyst: Possess skills needed to successfully interface with end users to develop, implement and deliver results. e.g., -Replaced locally based back office system with a new internet based enterprise central office system and price book. Increased profit margin at sites through better cost control and category product management and pricing. System also provided superior reporting capabilities for operations, marketing, accounting and loss prevention.

STRENGTHS:

Project Planning and Management, Support Services Coordinator, Process Reengineering and Improvement

Vendor Relationship Management, Diverse Knowledge and Background, Systems Development Life Cycle,

Strong Customer Relation Skills, Enterprise Applications and Systems, Contract Negotiation and Modification

PROFESSIONAL EXPERIENCE:

Senior Systems Analyst/Project Manager Jack-In-The-Box, Corporate Offices, San Diego, CA 2009-2012

Managed IT hardware selection process for restaurants "Technology System" Coordinated hardware selection, procurement, inventory, deployment, and service. Ongoing project incorporating cross functional teams within the company as well as outside service providers and vendors.

-Created and introduced a "System Roadmap" IT Management Life Cycle - Compiled data and established a strategic planning tool for all IT related hardware in company and franchise restaurants. Used to track and forecast repair costs and downtime as well as predicting useful life spans and approximate timing for EOL- End of Life and hardware refresh. Providing ample time for planning and budgets with corresponding justification. Prior to this process no formal Life Cycle Management existed for the IT equipment in the restaurants.

-Developed the creation of a highly visible "Hardware Self Replacement Process". Currently being initiated on many existing pieces of IT equipment at restaurants, and mandatory in all new sites. Substantially reduces expensive field service costs and lessens the impact of failed equipment at the restaurants.

-Completely re-designed entire physical back office utilizing existing space by adding storage to reduce clutter and provide secure areas for equipment, while providing a "real work area" for managers to do their tasks.

Technology Manager - Quick Stuff Convenience Stores - Owned/Operated by JIB, San Diego, CA 2000 - 2009

Managed all technology related projects. Coordinated efforts, with internal partners and external suppliers, and countless service and support companies. Developed overall system designs and support structures for sites POS, Back Office and Fuel Systems as well as providing a robust centralized data and reporting systems at our HQ. Additionally, lean staffing restraints, multiple fuel brands, combined with an operation in eight states throughout the US forced all staff members to wear many different hats on any given day. I assumed responsibility for many projects outside of the IT arena utilizing current knowledge and skills and acquiring new ones in operations, construction and marketing, incorporating technology whenever possible if it added value to the results.

-Primary System Architect responsible for assuring POS, Back Office, fuel equipment and all other technical equipment met operational, accounting, marketing and regulatory requirements. Successfully, replaced antiquated back office and POS systems at sites providing reliable, efficient and compliant systems far in advance of company and industry deadlines.

-Developed and delivered an entirely new build and opening process for c-store fuel sites. Working with internal teams and outside suppliers and support groups I redesigned the process for site build and turnovers. Particular emphasis placed on fueling areas where expertise needed to complete systems properly lagged behind rest of site build. Saving eighty thousand dollars per site. Process reduced the man hours needed to initiate and turnover a site for openings saving even more time, money and freeing up limited resources for other tasks.

-Championed and provided internet, email, and central operations/marketing information portal at all stores. Worked with grocery and fuel suppliers, and fuel regulatory company to provide there information as well. This provided stores, operations, marketing and accounting any and all information about a site 24/7. This laid the groundwork for processes utilized 5 years later when parent company Jack in the Box initiated their internet to restaurant sites.

-Developed easy to use flow charts used by site personnel and support partners. These charts simplified the complicated maze of choices needed to resolve technological problems occurring at the sites. It substantially reduced down time, lost revenues, and added expenses. Prior to these charts, determining what was wrong and who should be notified to resolve the issue was a crap' shoot.

-Working with architecture and construction - Completely re-designed entire back office utilizing existing minimal space by adding storage to reduce clutter and provide secure areas for equipment, while providing a "real working area" for managers to complete tasks.

Software Engineer II - JIB, San Diego, CA 1999 - 2000

Assigned to Platform and Development to assist in development and initiate a system wide roll out of new "Technology System" including NT Back Office, POS and satellite communication network.

-Team developed all new Back Office PC system for restaurants, (Hardware and Software)

-Assisted in development and installation of entirely new POS system. Replacing home grown "Medallion" POS system with contemporary third party systems in 1600 initial sites.

-Provided development and support resolutions to call center and field technicians for issues with new technology system.

Third Level Engineer Sutherland (Hitachi Group) San Diego,CA 1998-1999

Hired exclusively to support Hitachi America laptops and servers. Provided training and resolutions for a 35 member support center. Tested and evaluated software and hardware and maintained study labs and online reference materials (job aids, how to, FAQ, case studies) for both laptop and server line. Traveled to customer's corporate facilities to evaluate and help develop sound resolutions to on going equipment problems.

-Assisted in compiling a web based diagnostic program to identify system failures and provide solutions on both servers and laptops. Reducing field dispatching of techs, and shipments to repair depots. Saving time and money at the support center and for both Hitachi and their clients.

-First Third Level Support Engineer in company - Winner of Presidents Award, presented for exemplary skills and customer support.

Certifications and Training: Intel Servers,Mercurial Source Control Administration, NT, Novel,SQL 7 Administrator, Gilbarco Passport, Wayne Nucleus, ITIL - Currently taking Project Management Courses towards PMP Certification

EDUCATION

BS - Business Administration, Management, SDSU- San Diego State University, San Diego, CA

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