Customer Service High School

Tamika Davis

Email: abpcci@r.postjobfree.com

Address:

City: Youngsville

State: NC

Zip: 27596

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated, personable business professional with multiple college degrees, diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, and confidential records. Flexible and versatile and able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Have the ability to take instruction and respond to supervision with the capacity to work independently on my own initiative.

Educational Background:

High School Dipolma from Miller Motte, Raleigh NC 1/2001 to 10/2012 (Allied Health Management)

High School Dipolma from Vance Granville Community Coll, Raleigh NC 1/2001 to 11/2012

High School Dipolma from Vance Granville Community Coll, Raleigh NC 1/2001 to 11/2012

High School Dipolma from Northern Vance High School, Raleigh NC 1/2001 to 11/2012

Job History / Details:

Professional Summary

Motivated, personable business professional with multiple college degrees, diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, and confidential records. Flexible and versatile and able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Have the ability to take instruction and respond to supervision with the capacity to work independently on my own initiative.

Licenses

CPR Certification

Computer Proficient

Medical Office Admin Certificate

Microsoft Office Specialist (MOS)

Skill Highlights

Excellent written and verbal skills

Report Preparation

Written Correspondence

Customer Service

Good assessment skills

Bookkeeping

Front-Office Operations

Notary Public

Business Education

Computer Skills

Child/Adult CPR and First Aid

Professional Experience

February 2012 to October 2012

Little Einstein's Academy Henderson, NC

Administration

Oversaw daily operations of daycare center.

Updated children and employee files.

Established positive relationships with students, parents, and fellow teachers.Delegated tasks to teacher assistants and volunteers.Took appropriate disciplinary measures when students misbehaved.

June 2011 to June 2012

Food Lion Henderson, NC

Bookkeeper

Created training manuals targeted at resolving even the most difficult customer issues.Monitored the daily activities of10 customer support teams.

Developed, implemented and monitored programs to maximize customer satisfaction.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.

November 2010 to February 2011

Bright Horizons Raleigh, NC

Substitute Teacher

Filled in for absent teachers. Cared for ages infant to five years old. Observed and assessed student performance and kept thorough records of progress.Established clear objectives for all lessons, units and projects.Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents.

October 2006 to October 2010

Xerox Henderson, NC

Customer Service Specialist

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Education and Training

2014 Miller Motte Raleigh, NC

Bachelor of Science Allied Health Management

2010 Vance Granville Community Coll Henderson, NC

Associate of Arts Business

2006 Vance Granville Community Coll Henderson, NC

Associate of Arts Medical Office Admin

2001 Northern Vance High School Henderson, NC

High School Diploma General

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