John Evans

Email: abpcas@r.postjobfree.com

Address: *** ****** ***** ***

City: Venice

State: FL

Zip: 34292

Country: USA

Phone: 941-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

i

JOHN A. EVANS

887 Morgan Towne Way 941-***-****

Venice, Florida 34292 abpcas@r.postjobfree.com

Business Analyst/IT Project Manager

A creative and innovative mindset, and the technological know-how to steer projects from concept through delivery, have been groomed and refined through a multi-disciplined career in IT. aBig picturea vision and a sharp eye for detail combined usefully to transform a business idea to an achievable realityaaccommodating budget limitations, tight time frameworks, and critical business production issues.

Professional strengths include:

10+ Years of Technology Management Experience

ERP a Software and Database Implementation, and Support

Call Center Management

Customer/Client Relationship Management

Project Management

Managing an Application Development Team

Team Leadership and Development

Report Writing and Development

Telecommunications Technology Experience

Sales Management Experience

Contract Negotiations

Professional Relationship Building

Network Design, Development, Support, and Maintenance

PROFESSIONAL EXPERIENCE

Neal Communities, Bradenton, Florida 2/06 a 10/2/12

ERP Administrator /Data Base Administrator - Managed user security, performed all program upgrades and maintenance, worked in the MS SQL database to create reports, tables, views and scheduled jobs.

Business Analyst a I interviewed managers and co-workers to gather the business requirements, created scopes of work, created technical documents for standard operating procedures and training documents. Met with department heads on a regular basis to improve processes, and determine their data needs for reporting. I also worked with contract developers to create web interfaces and custom reports.

Project Manager a Initiated projects in multiple departments to help them automate their departments. I set timelines and task breakdown structures, created project budgets, coordinated department efforts, controlled the end user and stakeholder experiences, and kept stringent timelines and budgets. These automation projects included the Sales, Construction, Design, Purchasing, Accounting and Warranty departments.

Other Responsibilities

Supported and diagnosed server, network, phone system, and end user issues. Created and managed an IT budget. I worked hard to keep the customer service levels high and user experiences high in productivity.

Fidelity Information Services (FIS) PowerCell, a FNF Company Jacksonville, Fl. 2/05 - 2/06

Project Manager a Project managed the implementation of a voice recognition system. Coordinated the vendors of Apropos and Nuance with the FIS management team to meet the deadlines set by the project. Created quality and load testing standards, and managed a quality testing team. The project lasted six months and we accomplished getting FISas entire customer list to be recognized. The project improved call flows and the customers time in the call queue. The voice recognition system was rolled out without any flaws or programming errors.

Systems Administrator a I managed ten Windows 2003 servers that housed the production voice routing, email routing, web chat, voice recording and speech recognition software. Set up a test environment that duplicated the production environment so that all testing and evaluations could be preformed in a safe environment. Supported a 24/7 call centre with over 280 consultants by working the technical issues, and making the required adds, moves and changes were accomplished in a timely manner. Worked with other application specialists to make sure that the CRM, MS SQL database applications, and telecommunication systems were all integrated and working seamlessly.

JOHN A. EVANS Page 2

PROFESSIONAL EXPERIENCE (Continued)

GEOTRAC, A Fidelity National Financial Company, Norwalk, OH 4/95 a 2/05

Apropos Call Center Interaction Software- An internal project to improve Geotracas Customer Service Call Center. Improvements included better management and reporting tools such as skill based call and email routing. I was the responsible initiating and project managing the project. Planned the upgrades to telecommunications and designed the call flows, identified the best possible software to fit the needs of the company and gained executive approval to implement the project. Managed a budget of $400,000 and brought the project in on time and under budget. Then I became the resident developer, business analyst, administrator, and support person. The project allowed for over 5000 additional calls per month, over 8,000 emails a month, and a reduction in staffing, the ROI was realized in just 14 months.

Volume EDI Solution- This project involved GEOTRACas largest customer, Standard Federal ABN AMRO. I project managed a small group of developers, and coordinated the tasks between both companies; I was responsible for communication between Standard Federalas IBM mainframe and Geotracas AS400. The project took 9 months and I made sure both technical departments made their timelines. This project grew improved Geotracas sales by 50%.

GeoCompass- Lead a development team to produce a software application that provided product ordering and delivery. It was a first of its type in the Flood Compliance Industry. Tracked code defects and designed qualitative and quantitative tests for the development team. Wrote the operations manual and built the knowledge database. I became the resident business analyst and project manager, and development manager to recommend product enhancements, timelines for development cycles, technology enhancements, implement support structures, and review customer satisfaction and product effectiveness.

Positions Held:

IT Manager

Responsible for lowering costs by managing outsourcing companies and producing Service Level Agreements designed to hold baseline and high performance levels.

Organize and control company policies and practices that provided extensive support for IT projects that gave the company a competitive edge and produced a strong ROI for the company.

Managed a small team of helpdesk personnel that were responsible for network performance, security and external customer satisfaction.

Telecommunications Manager/Project Manager

Responsible for lowering Telecommunications costs by $400,000 per year through the implementation of improved technology and negotiated long distance rates with carriers.

Proposed and implemented new technology for the company, including web collaboration, conference bridges, video conferencing, CRM, and Sales Force Automation.

Responsible for managing two Nortel PBXas, three fax servers, and a call center using Apropos technology for routing calls, emails, and faxes.

Business Analyst

Captured the data and communication requirements from customers to access Geotracas AS400.

Worked as a business analyst with internal departments to reduce costs and improve efficiency in our production of flood certifications.

Worked on several business process improvement projects involved fish boning, SWOT analysis and in depth research.

JOHN A. EVANS Page 3

PROFESSIONAL EXPERIENCE (Continued)

J & J SERVICES, Huron, OH 9/93 a 4/95

A Contracted services provider performing upgrades, large system rollouts, and Help Desk support services to company such as General Electric Lighting Division, Cole National, Rubber Maid, Roadway Trucking, Consolidated Natural Gas, APM Cabling, and Bank One.

Network Engineer and Consultant

Performed Novell server upgrades, large quantity computer rollouts, network solutions, LAN administrative support, and the installation of physical layers of Ethernet and Token ring networks.

THE FUTURE NOW, Cleveland, OH 12/83 a 9/93

Sales Manager/ Corporate Account Manager

Assisted the large corporate MIS departments in selecting the proper technology to reach their production and sales goals. Specialized in selling Novel and Microsoft Network Operating Systems that included associated hardware, training and support.

Circle of Excellence winner for exceeding sales quotaas and repeated salesman of the month awards.

Managed a retail location with five sales people and exceeded all sales quotas and yearly goals.

COMPUTER SKILLS

Programming Languages and Scripts

Visual Basic 6.0, MS SQL, MS Excel Macro, Newstar Report writer

Operating Systems

Windows Server 2008, Windows Server 2003,

Server and Network Hardware

Dell Servers, Equalogics SAN, HP printers, Cisco Routers and Switches 5509, 2500, 2600, 1700, 3500, 2900, Lynksys Routers, Brooktrout, Dell Desktops, Western Digital Tsunami, Toshiba.

General Software

MS Word, MS Excel, MS Access, MS Publisher, MS Visio, MS PowerPoint, MS Project, Outlook, MS SQL 2008, Help Desk Hyphen Solutions; WebEx, Tech In Line, Backup Exec, VM Admin.

Database Tools

Telecommunications Hardware and Software

Microsoft SQL 2008 and Crystal Reports.

Apropos 6.5 Voice Routing, Web Chat, Voice Recording, Email Routing, Fax Routing, Interaction Vault, Nortel Option 11C PBX, Meridian Mail Rel. 12, Siemens Hypath.

EDUCATION

32 Week Course, Cisco Certified Network Administrator

Visual Basic Programming (8 Hours of Credit)

Bachelor of Science in Management and Economics

University of Cincinnati

Associates in Applied Business Management

Lakeland Community College

Professional Development

Member of Project Management Institute (PMI) Since 2005

Director of Sarasota Subchapter of Tampa Bay Chapter - 2011

Director of Membership for Sun Coast Chapter 2009

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