Customer Service Accounting
Resume:
Byron Sullivan
Email: abpcac@r.postjobfree.com
Address: **** ****. ***.
City: Hyattsville
State: MD
Zip: 20782
Country: USA
Phone: 202-***-****
Skill Level: Experienced
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Byron L. Sullivan
6115 41st Avenue. Hyattsville, MD 20782
Email: abpcac@r.postjobfree.com
Phone: 202-***-****
Professional Profile
Over 4 year`s progressive experience in accounting, finance, business, and banking; Two years progressive experience with a not-for-profit financial institution where I was required to use customer service skills, cash handling skills, Analytical skills, interpersonal skills, accounting skills, and operational skills. Expertise includes bookkeeping for not-for-profit organizations, efficient and timely reporting, and strategic planning. Analytical decision maker with excellent problem-solving skills. Proficient in Microsoft Office applications, Symitar Episys software, Adobe applications, and QuickBooks. Recognized for ability to -wear a lot of different hats- and still get my work done efficiently and on time.
Education
University of Maryland University College
Address: 3501 University Blvd. East, Adelphi, MD 20783
Degree: Master of Business Administration & Masters of Science in Information Technology- (In Progress)
Expected Graduation Date: May 2014
University of Maryland Eastern Shore
Address: 11868 College Backbone Road, Princess Anne, MD 21853
Degree: Bachelor of Science Degree in Business Administration Graduation Date: May 2009
Related Course Work:
Accounting I &II, Financial Management I & II, Business Statistics I & II,
Business Communications, Business Ethics, Principles of Economics I & II,
Business Law I & II, Operations Research & Decision Management, Marketing.
Experience
TEFCU -Transit Employee`s Federal Credit Union
Address: 2000 Bladensburg Rd. Washington, D.C 20018
Title: Accounting Assistant Timeframe: August 2010 to October 2012
Supervisor: Luiggi Delfino Phone: 301-***-****
Accomplishments: February 2011 employee of the month, and 2011 key to success awardee.
Pay rate: $22.00/ hr
* Responsible for the accurate completion of several bookkeeping duties within the Accounting Department.
This includes: Corporate account reconciliation, Cash Management, Accounts Payable & Accounts Receivable, Prepaids & Fixed Assets, Depreciation & Amortization, Call reports, Allowance for loan losses, Card servicing, month accruals, Share draft and ACH exceptions, Payroll posting and all other accounting duties asked.
*Responsible for the accurate completion of several operational duties within the Accounting Department.
This includes: Card servicing, Wires, Responsible for all Visa fraud claims, affidavits, and unauthorized ACH returns daily, ATM machine implementation, Managing Visa credit card program, open and maintain date processing cases with Symitar, ATM implementation, Co-ops liaison for ATM machines, Responsible for the afterhours card servicing hotline daily, Liaison for or Visa credit card program with the FIS network, and Cirrus and Co-op card reporting.
*Negotiated cost of 10 contracts in one reporting period to save the credit union over $20,000.00.
*Trained all staff and also two accounting managers on daily, weekly, and monthly bookkeeping duties.
*Managed the 1099 preparation and filing of vendors annually, set up backup withholding when necessary.
*Responsible for all Visa fraud claims, affidavits, and unauthorized ACH returns daily.
*Created Microsoft Excel spreadsheets to present accounting data effectively and efficiently.
*Responsible for the preparation and completion of the credit union`s quarterly call report (5300).
*Implemented different ideas to help make overall accounting tasks superior.
*Reviewed and managed current and past contracts and compare with invoices before payment.
*Responsible for the submission of the FR-2910a annual form.
*Responsible for processing of Back-up Withholding on the 1st of each month.
*Responsible for all customer service duties while in the role of member service representative. This Included: Small loan processing, Account opening, Cash handling, Customer service, account maintenance, cross selling products and services, contact center team leading role.
M&T Bank -Manufacturers Traders and Trust Company
Address: 3700 Donnell Dr. # 100 Forestville, MD 20747
Title: Front Line Teller Timeframe: December 2009 to August 2010
Supervisor: Susan Burke Phone: 301-***-****
Pay rate: $11.50 /hr
*Conducted daily transactions, maintaining the drawer balance of cash, checks and deposits.
*Accepted payments on credit cards, loans, or utility bills.
*Produced and sale savings bonds, money orders, and travelers' checks to customers when requested.
*Educated customers on consumer products and services.
*Performed office clerical duties: copying documents, filing paperwork, and stocking materials.
State Employee Credit Union
Address: 971 Corporate Blvd. Linthicum, MD 21090
Title: Operations/accounting Clerk
Supervisor: Linda Adams Phone: 410-***-****
Pay rate: $12.00 /hr
*Responsible for the accurate completion of several operational duties within the Operational Department.
This includes: Affidavits, unauthorized ACH returns, Share draft and ACH exceptions, and other operational/accounting duties.
*Performed office clerical duties: Scanning, copying documents, filing paperwork, and stocking materials.
*Processed affidavits, incoming and outgoing wires daily.
*Provided exceptional customer service to members
*Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
*Answered telephones, direct calls, and take messages.
*Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.
*Completed work schedules, manage calendars, and arrange appointments.
Affiliations Member of Kappa Alpha Psi Fraternity Incorporated, Since December 2008
Positions held: Sergeant at arms - Maintained the integrity of meetings, and kept order during meetings
Skills
*Experienced with Capstone Business simulations
*Microsoft office suite; Word, PowerPoint, Excel, Front page, and One note.
*Adobe`s: Photoshop, Reader, and Illustrator. Symitar data processing system
*Basic knowledge with QuickBooks
*Excellent Communication skills, Cash handling skills, Interpersonal skills, Customer service skills, Cash handling skills, Interpersonal skills, analytical skills, and Bookkeeping skills.
*Class C Driver`s License (Clean DMV record)
References
Luiggi Delfino
E-mail: abpcac@r.postjobfree.com
Phone: 301-***-****
Shawn Glasgow
E-mail: abpcac@r.postjobfree.com
Phone: 718-***-****
Henri Apollon
E-mail: abpcac@r.postjobfree.com
Jeff Philippe
E-mail: abpcac@r.postjobfree.com
Phone: 202-***-****
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