Customer Service Sales

Jacqueline Cabral

Email: ********@*************.***

Address:

City: Naples

State: FL

Zip: 34113

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Although Store Management is the experience I have. I would like to explore the corporate level or be with a company where employee growth is practiced regularly.

Educational Background:

High School Dipolma from Edison University, Naples FL 1/2001 to 6/2007 (Licensed Realtor)

High School Dipolma from Gold Coast School of Real Estate, Naples FL 1/2001 to 11/2012

Job History / Details:

Work Experience

February 2010 to June 2012

Island Company Naples, FL & Edgartown, MA

Store Manager

Developed a reputation for building teams for two locations of six stores of which employees were transferred to during off season.

Focused on setting and achieving revenue goals and high customer satisfaction levels by building customer relationships, creating customer shopping experiences, consistently coaching and training staff on customer service, product knowledge and wardrobing.

Created and implemented policies & procedures that have improved company operations, profit margins, employee morale, sales revenues, Inventory and Company Image.

May 2008 to June 2010

Juicy Couture Naples, FL

Client Service Manager

Human Resources and Sales Training.

My duties included hiring and training of new employees and evaluating staff client books by setting and regulating thank you cards, customer phone calls, and percentage of return clients and revenue of sales generated from client relations verses general walk in's.

Conducted weekly sales training and employee "touch base" on performance where we discussed areas of opportunity and rewarded excellence.

October 2006 to May 2008

Lacoste Naples, FL

Store Supervisor/Assistant Manager

Earned management trust by serving as key holder, responsibly opening and closing store.

Duties included acting manager while Store manger was not present, supervised and coached sales employees to insure customer service standards and daily goals were achieved.

Created weekly sales reports that were to due to corporate headquarters, approved payroll, and merchandise store floor and windows.

Skills

Strategic Planning, Retail Distribution, Budget Planning, Merchandise Displays, Sales and Marketing, Inventory Control, Systems Management, Incentive Structures, Performance Standards, Safety and Compliance and create positive work environment. Computer Skills include: Excel, QuickBooks, Word, Power point, and able to adapt easily to any POS.

Educational Background

Edison University Naples, FL

Associate of Arts

Gold Coast School of Real Estate Miami, FL

Licensed Realtor

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