Customer Service High School

Gina Stopher

Email: ********@*********.***

Address:

City: Troy

State: IL

Zip: 62294

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company.

Educational Background:

High School Dipolma from Central Community High School, Breese IL 1/2001 to 5/1990 (Hospitality Management)

High School Dipolma from Lewis & Clark Community College, Breese IL 1/2001 to 11/2012

Job History / Details:

Executive Summary

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company.

Core Qualifications

Staff training/development

Efficient multi-tasker

Staff training

Supervision and training

Complex problem solving

Proofreading

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Publisher

Customer Service

Data Entry

Professional Experience

March 1997 to Current

Hollywood Tan St. Louis, MO

Operations Manager

Managed team of 12 professionals. Interview, hire, train, motivate and coach team members in all aspects of tanning industry, customer service and retail sales.

Designed and created Employee Handbook.

Implemented Employee Training and Orientation.

Created sales competitions to motivate and coach employees.

Completed employee payroll, daily bank deposits, daily reporting, event & sales promotions.

Developed Manager Meeting Agendas and conducted monthly meetings.

Provided efficient customer service to clients.

Created newspaper ads and coupons.

Created & maintained company Facebook page for promoting sales & events.

April 1992 to August 1997

Blaine Rehabilitation Belleville, IL

Secretary

Performed regular telephone contact with clients, medical providers and insurance companies to discuss status of vocational rehabilitation or medical management.

Provided efficient customer service to clients.

Managed incoming and outgoing calls for busy office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Accurately copied dictated reports and complied with requests for copies of records.

Prepared and drafted all outgoing correspondence in a timely manner.

January 1991 to April 1992

Coopers & Lybrand St. Louis, MO

Payroll Assistant

Provided efficient customer service to clients.

Managed incoming and outgoing calls.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Maintained and prioritized daily tasks and projects.

Completed biweekly payroll.

Education

1990 Central Community High School Breese, IL

High School Diploma

Lewis & Clark Community College Alton, IL

Hospitality Management

Contact this candidate