Customer Service Administrative Assistant

Leah Njenga

Email: ********@*********.***

Address:

City: Methuen

State: MA

Zip: 01844

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated tax analyst with five years experience in Indirect tax in the telecommunications industry. Highly effective at communicating any tax changes to other departments. Good analytical skills on source tax reports ensured tax compliance with State and Federal laws. Proven ability to communicate tax inquiries on customer invoices to Customer service and Sales People. Huge tax savings from managing tax exemptions from customers and resale certificates to vendors.

Educational Background:

High School Dipolma from Southern New Hampshire University, Manchester NH 1/2001 to 9/2000 (International Business)

High School Dipolma from Southern New Hampshire University, Manchester NH 1/2001 to 11/2012

High School Dipolma from United States International University, Manchester NH 1/2001 to 11/2012

Job History / Details:

Summary

Dynamic and highly qualified Tax Analyst with extensive knowledge of accounting principles, taxation policies and State and Federal indirect tax compliance.

Highlights

General and tax accounting

Strong analytical skills

Good research skills

Ability to prioritize tasks

Good written and oral communication skills

Strong interpersonal skills

Strong Microsoft Excel skills

Fast learner

Experience

May 2007 to October 2012

EarthLink Business f/k/a EarthLink, Inc Burlington, MA

Senior Tax Analyst

Ensured that customers were properly classified as taxable or exempt with the valid certificates on file

Assisted in efforts to inventory and classify customer exemption certificates to ensure their validity and track expiration dates.

Analyzed and responded to all customers' indirect tax questions on their monthly invoices.

Audited customer invoices to ensure compliance with established state and federal indirect tax laws and regulations on new and existing product types.

Responsible for all state and federal indirect tax compliance. Pulled tax reports, analyzed the tax due and reviewed the funds requests from the outside tax preparer.

Prepared corporation annual reports, business licenses, franchise tax returns and ensured the tax calendar was current on all filings.

Reconciled and analyzed use tax general ledger account.

Maintained the use tax matrix for both equipment and expenses.

Researched tax issues on RIA and CCH.

Assisted with tax audits.

May 2006 to May 2007

Fidelity Investments (Veritude /Winter Wyman Financial Contracting) Merrimack, NH

Payroll Tax Analyst

Researched and resolved W-2 issues, including deductions and tax paybacks.

Analyzed statement of earnings to ensure all tax elements in different states complied with IRS laws.

Completed wage and tax balance adjustments to ensure accurate wage and tax reporting.

Ensured that all pretax and after tax deductions were accounted for.

Ensured that Employees information complied with the Clients requirement.

Researched and analyzed any differences between Federal wages and the different State wages.

November 2005 to December 2006

Phase Forward Inc (Winter Wyman Financial Contracting) Waltham, MA

Sales Tax Audit

Reviewed invoices for MA sales and use tax

Determined the use tax due.

Prepared the use tax return for filing.

February 2004 to October 2005

Vedior North America, LLC Wakefield, MA

Payroll Tax Associate

Tax Remittance for a large volume multi state payroll.

Analyzed, calculated and incorporated changes for various excel spreadsheets and utilized payroll software to ensure accurate payroll tax reporting for large multi-state payrolls.

Prepared and analyzed various payroll tax reports for other departments and agencies.

Communicated government regulations and tax requirements to employees as required.

Ran payroll reports and supplied reports for colleagues and supervisors as required.

Researched and analyzed tax calculations.

Monitored and implemented state and local payroll tax procedures to monitor all returns for accuracy and timeliness.

GL reporting and account reconciliation for payroll tax withholding.

Prepared governmental returns for quarterly and annual withholding reconciliation.

W-2 help line support.

August 2003 to December 2003

American Tower Corporation (Accounts Pros Contract) Woburn, MA

Accounts Receivable Associate

Researched unapplied cash items.

Applied prepaid items to customer accounts.

Accounted for ACS wire transfers and cash.

Reconciled monthly accounts receivable general ledgers.

June 2000 to May 2003

Providian Financial Inc. Concord, NH

Accounting Associate

Researched and reconciled monthly customer credit card accounts.

Made journal entries and reconciled general ledgers.

Reconciled monthly customer returned payments.

Reconciled Federal Reserve account.

Prepared monthly aging reports.

Education

2001 Southern New Hampshire University,

MBA International Business

1998 Southern New Hampshire University,

Master of Science Finance

1996 United States International University,

Bachelor of Science Accounting and Finance

Candidate Resume - Dayna Gipson

Contact Information -

Email: ********@***********.***

Address:

City: Atlanta

State: GA

Zip: 30331

Country: USA

Phone: 400-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest .

Educational Background:

High School Dipolma from Bauder College, Atlanta GA 1/2001 to 5/2011 (Business Administration)

High School Dipolma from Bauder College, Atlanta GA 1/2001 to 11/2012

High School Dipolma from Chubb Institute, Atlanta GA 1/2001 to 11/2012

Job History / Details:

Professional Overview

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

Summary of Skills

Customer Service

Call Center Service Operations

Complaint Handling/Dispute Resolution

Data Entry/Records Management

Multi-line Phone Use

MS Word, Excel and Access

Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic levels.

Proven skill in persevering to solve customer's problems.

Self-motivated and confident in making independent decisions.

Very well organized and able to meet deadlines

Work Experience

February 2011 to July 2012

The Colography Group, Inc. Atlanta, GA

Customer Service Representative

Conduct telephone interviews/surveys using an approved script.

Meet and exceed production goals.

Place a minimum of 25 dials per hour unless otherwise noted.

Attain a minimum of 50 percentage daily telephone connect time unless otherwise noted.

Occasional miscellaneous filing and photocopying.

Occasionally data enter and audit a wide variety of information.

December 2009 to February 2011

Le Cordon Bleu Culinary Arts School Tucker, GA

Administrative Assistant

Provide front line telephone contact with current and potential students for admissions department.

Process out/incoming mail.

Make appointments and carried out general administrative task.

Enter admissions leads into a computer based system.

Serve as a positive representative providing outstanding customer service to anyone acquiring information.

July 2008 to August 2009

OBAC Educational Services, LLC Atlanta, GA

Office Manager/Administrative Assistant

Processed and shipped customer's orders.

Implemented new procedures and policies.

Managed sales team of 15 employees.

Handled all customer service issues and credit card disputes in a timely manner.

Maintain/run office in owner's absence.

Proficient in QuickBooks software.

May 2007 to June 2008

Metro Atlanta Respite Developmet Atlanta, GA

After-School Assistant Teacher

Provided educational and recreational activities for six children, ages five to seventeen years old.

Cared for children with a variety of problems, such as ADHD, and emotional disturbances.

Maintained a safe, clean, and appealing environment.

October 2006 to March 2007

Mercado's Cleaning Services Jonesboro, GA

Administrative Assistant/Cleaning Representative

Managed office documentation.

Managed five-member account team to serve large business customers.

Consistently earned highest rating in customer service quality surveys.

Education

2011 Bauder College Atlanta, GA

Bachelor of Science Business Administration

2006 Bauder College Atlanta, GA

Associate of Science Medical Assisting

2004 Chubb Institute Alpharetta, GA

Certificate of Completion Front Office Administration

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