Customer Service High School

Martha Houston

Email: ********@*****-********.***

Address:

City: Maysville

State: NC

Zip: 28555

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 3 years of experience working in various environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Deltech Community College, Wilmington DE 1/2001 to 12/1992 (Office Tech (Certificate))

High School Dipolma from James H. Groves, Wilmington DE 1/2001 to 10/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Cashier with 3 years of experience working in various environments. Solid team player with great positive attitude.

Core Strengths

Floor set design and visual displays

Telephone inquiries

Customer service

Adaptability

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Problem solver

Fast learner

Courteous demeanor

Strong client relations

Energetic work attitude

Accomplishments

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations and accounts.

Work Experience

February 2008 to November 2010

KidsLanding Drop-in Daycare Jacksonville, North Carolina

Lead Teacher

Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Designed lesson plans focused on age and level-appropriate material.Helped clients with questions, problems and complaints in person and via telephone.Operated a cash register to process cash, check and credit card transactions.

Administered all point of sale opening and closing procedures.

Developed positive customer relationships through friendly greetings and excellent service.

November 2007 to April 2008

Walmart Jacksonville, North Carolina

Jewelry Associate

Computed sales prices, total purchases and processed payments.Answered questions regarding the store and its merchandise.Demonstrated use and care of merchandise.Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Helped customers with questions, problems and complaints in person and via telephone.

Operated a cash register to process cash, check and credit card transactions.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Replenished floor stock and processed shipments to ensure product availability for customers.

March 2007 to June 2007

Home Instead Senior Care Fredericksburg, Virgina

Caregiver

Provided caring companionship to elderly and developmentally disabled patients.Engaged patients with games, crafts, cooking, music, reading and other activities.

Helped clients with bathing, dressing and housekeeping. Running errands and taking clients to appointments.

February 2004 to May 2005

Bright Horizons Wilmington, Delaware

Associate Teacher

Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.Designed lesson plans focused on age and level-appropriate material.

December 1999 to December 2003

Giggles and Grins Family Daycare Wilmington, Delaware

Owner and Operator of Level 11 Daycare Care

Met with parents to resolve conflicting educational priorities and issues.Operated daycare for children aged newborn to 10 years old and handled all aspects of planning curriculum and activities. Created lessons plans for all age groups .

Educational Background

1992 Deltech Community College Wilmington, Delaware

(Office Tech Program) Certificate

1984 James H. Groves Wilmington, Delaware

High School Diploma

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