Gina Bowman

Email: abpc46@r.postjobfree.com

Address: **** ***** ******* ****

City: Upper Marlboro

State: MD

Zip: 20774

Country: USA

Phone: 240-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Gina S. Bowman

2711 Beech Orchard Lane, Upper Marlboro, MD 20774

abpc46@r.postjobfree.com

240-***-****

Results-oriented Fire Claim Representative, possess over 15 years of work experience in Customer Relations. My careers include/d Underwriter Assistant, Administration, Real Estate Agent and Entrepreneur. Well versed in project management principles and policy interpretation. Team Leader, exceptionally organized and disciplined, able to motivate and direct others in a supportive cooperative team environment. WORK EXPERIENCE

STATE FARM INSURANCE, Silver Spring, MD

Sr. Fire Claims Representative (10/2008 - Present)

* Lead Claims Adjuster; Represent the organization as the principal customer contact on policy contracts and perform project leadership role; coordinate, manage and oversee day to day operations for large loss, long term complex property damage claims for residential and commercial properties.

* Plan, negotiate, monitor and review project cost to ensure adequate coverage; prepare detailed accounting reports to monitor and assure adherence to budget; establish appropriate reserves and adjust reserves over the life of the claim to reflect changes in exposure; approve and issue all payments.

* Develop, define and confirm project goals, objectives and performance requirements; identify task and how goals will be achieved; quantify the resources needed, determine budget and timeline for completion.

* Use independent judgment to provide resolutions to an extensive range of complicated problems; provide authoritative direction to ensure accurate and objective information on performance relative to the plan, and the mechanisms to implement recovery actions where necessary.

* Prepare scope of work, diagram, measure, and photo property; write large loss estimates; conduct negotiations and reconcile estimates written by other business professionals and tradesmen; determine extent of damage and period of restoration.

* Over fifty percent of time spent in field; meet with customers and other building professionals; interpret and explain policy/contract coverage`s, and conduct inspections.

* Coordinate trades, develop partnerships, and build positive rapport with a host of vendors. Interact professionally with internal, external and third parties, including but not limited to insurance industry Contractors, Engineers, Origin and Cause experts, Attorneys, Seller Servicers (Agents), Underwriters and Property Managers.

* Prepare and deliver reports (statement of loss, preliminary loss report and authority request), using Microsoft Word and/or Excel.

* Attend trial to defend litigation brought against the company.

* Travel as needed to support the organizations outreach effort; attend local events, give presentations and serve as agency liaison/spokesperson at professional meetings to provide advice and consultative services.

* Provide quality customer service, use excellent follow-through skills, successfully multi-task and handle conflicting priorities; handle confidential information at the highest level.

* Determine if product liability exists; gather and collect evidence for subrogation; hire origin and cause experts, engineers and attorneys to prepare reports and assist in subrogation efforts.

* Develop team members and provide ongoing professional guidance and direction.

* Work in a high volume fast paced customer- driven environment.

STATE FARM INSURANCE COMPANY, Frederick, MD

Sr. Auto Liability Claims Representative (09/29/2001 - 10/7/2008)

* Team Leader of six; Lead Adjuster on various projects; highest call and work volume out of a department of 244 people.

* Assigned work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

* Gave advice, counsel, or instruction to employees on both work and administrative matters; heard and resolved complaints from employees; identified developmental training needs of employees; provided or arranged for needed development and training.

* Spearheaded and developed innovative programs and initiatives to retain and attract new customers.

* Instrumental in the development of the current workflow and procedures guideline for use throughout the organization today.

* Performed telephone interviews, gathered facts from policyholders and claimants, took recorded statements; determined coverage, investigated, evaluated and settled auto claims of varying complexity without supervision to determine liability for automobile insurance claims.

* Coordinated and facilitated meetings; demonstrated technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines; ensured timely disposition of claims in accordance with jurisdictional requirements; jurisdictions handled were Maryland, District of Columbia, Delaware and West Virginia (licensed in the two later).

* Negotiated claims settlements within granted authority; notified claims management when exposure exceeded authority.

* Maintained and managed an electronic diary system and pended claims to efficiently and effectively resolve and settle.

* Excellent oral and written communication and organizational skills.

* Positive record of accomplishment on mediation, arbitration, litigation and settlement.

Progressively promoted within the company - below are other positions held:

- Personal Injury Protection Claims Representative (5/26/2001 - 9/28/2001).

-Claims Representative Trainee (3/4/2000 - 5/25/2001).

-Claims Processor (3/7/1998 - 3/3/2000).

-Special Risk Assistant (1/10/1998 - 3/6/1998).

-Auto Operations Assistant II (1/1/1996 - 1/9/1998).

-Auto Operations Assistant (9/9/1995 - 12/31/1995).

-Auto Operations Clerk (1/3/1995 - 9/8/1995).

LONG AND FOSTER REALTORS, Frederick, MD and Charles Town, WV

Realtor/Real Estate Agent (6/2004 - 7/2007)

* Listed and sold homes; sought rental properties; prepared residential leases agreements.

* Successfully guided home buyers through search of properties for sale. Marketed homes through utilization of proven negotiation tactics, strategies and successful marketing plans. Took photos and provided virtual tours on web sites; created sales brochures for each listing. Advertised and held open houses.

* Interacted and built relationships with real estate network and community; researched and tracked sales activity for prior homes sold on the Multiple Listing Services (MLS) and public databases. Prepared Comparable Market Analysis (CMA); obtained copy of subdivision plat/complex layout; deed type, lot size and dimensions, current use and zoning, land use coding and deed restrictions. Obtained copy of subdivision plat; researched property ownership.

* Obtained current mortgage loan information and verified accuracy with lender(s); obtained tax records; verified homeowner association fees; ordered bylaws; measured room sizes, obtained floor plans. Received and reviewed all Offers to Purchase contracts, evaluated offer(s).

* Counseled seller on offers; confirmed buyer/s preapproval to purchase, obtained pre-approval letter from loan officer; negotiated all offers on seller`s or buyer`s behalf. Prepared and conveyed counteroffers, acceptance or amendments; coordinated appointments, oversaw endorsement of documents and disbursement of funds from broker.

* Delivered copies of fully signed Offer to Purchase contract to seller. Coordinated closing with buyer`s agent and lender, set closing location; assisted in resolution of title problems, boundary disputes, and easements. Scheduled home and termite inspections.

* Worked closely with title agents, loan officers and appraisers to close loan.

* Scheduled final walk-through inspection; requested HUD settlement statement, provided earnest money deposit from escrow. Closed listing and removed from MLS.

* Named Top Five Realtor 2004 - 2005. Circle of Excellence Award 2005. Executive Sales Award 2005. Surpassed expected quota summer 2006.

EDUCATION

* Currently undertaking Associate in Claims (AIC) courses. Next enrollment - Charted Property Casualty Underwriter (CPCU).

* William Paterson University, Wayne, New Jersey. Bachelor of Arts in Communications - 8/2001, Dean`s list.

MEMBERSHIPS

* Insurance Claims Professionals.

REFERENCES AVAILABLE UPON REQUEST

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