Customer Service High School
Resume:
Shakeya Eddings
Email: ********@*****************.***
Address:
City: Reynoldsburg
State: OH
Zip: 43068
Country: USA
Phone: 614-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain an entry-level position with an well established company, and also gain knowledge and experience.
Educational Background:
High School Dipolma from Independence High School, Columbus Grove OH 1/2001 to 6/2001 (General High School)
Job History / Details:
Career Focus
To obtain an entry-level position with an well established company, and also gain knowledge and experience.
Core Qualifications
Data Entry
Customer Service
Microsoft Word
Internet Research
Filing and data archiving
Organizational Skills
Reading Comprehension
Scheduling
Proofreading
Microsoft Outlook
Education and Training
2001 Independence High School Columbus, Ohio
High School Diploma
Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Medical Records
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Work Experience
October 2007 to July 2012
Nationwide Children's Hospital Columbus, Ohio
HIM Specialist
Filed dental records in numerical order. Retrieved dental records from fireproof. Scanned documents requested from outside offices. Created new dental charts as patients came to our clinic. Pulled patient dental charts, and prepared them for their dentist appointment.
July 2012 to Current
Nationwide Children's Hospital Columbus, Ohio
Registration Specialist
Greet all patients, their families, staff and providers in a pleasant and courteous manner. Register patients and provide proper identification wrist bands. Verify appointment times with patients and doctors. Schedule appointments.Scan important documents into patient charts.Locate, check in and pull dental records for the doctors. Answer phones and assist callers on the phone. Demonstrate knowledge of HIPAA Privacy by handling patients information appropriately.
August 2002 to October 2007
CMACAO/CDC Headstart Columbus, Ohio
Assistant Preschool Teacher
Assisted the lead teacher with planning, preparing and conducting daily activities for the students. Observed and recorded students development in the classroom setting, developed and implemented interesting lesson plans to meet academic, intellectual and social needs of each student. Participated in frequent home visits and parent conferences to discuss the child's progress.
June 2000 to August 2002
Zaner Bloser Inc. Columbus, Ohio
Customer Service Rep.
Assisted customers with questions and concerns, utilized proper customer service skills while interacting with customers over the telephone. Entered customer orders using a computer and assisted other office personnel with completing office tasks.
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