Customer Service Manager

Julie Decker

Email: ********@*****-********.***

Address:

City: Cement City

State: MI

Zip: 49233

Country: USA

Phone: 517-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to a company who is in search of top-level administrative support.

Educational Background:

High School Dipolma from Jackson Christian High School, Jackson MI 1/2001 to 6/1993 (General)

Job History / Details:

Profile

Energetic, results-oriented team-player eager to bring my strong administrative skills to a company who is in search of top-level administrative support.

Core Accomplishments

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports utilizing Microsoft Excel functions.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Reporting

Maintained daily spreadsheets to provide management with updated information for client projects.

Skill Highlights

Administrative support

Report development

Exceeds goals

Attention to detail

Microsoft Office skills

Administrative operations

QuickBooks

Filing and data archiving

Critical thinking

Self-starter

Typing 55 WPM

Meeting deadlines

Problem resolution

Schedule management

Data Entry

SAP

Professional Experience

February 2012 to Current

SAIC Jackson, MI

Administrative Assistant

Assists in all areas of administrative work including data entry and file organization for the Make Ready Group. Maintain daily spreadsheets for permits, releases, HVD, and in progress reviews. Create IPR Notifications in SAP for completed orders. Compile design prints with hours, material, and project costs in SAP to be reviewed for financial approval. Complete the monthly NJUNS next to go report. Assist the Survey Coordinator with cost letters. Provide Cable Coordinators a list of jobs completed in construction each week. Assist with others tasks to increase efficiencies.

September 2009 to February 2012

Advance America Jackson, MI

Assistant Manager

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Performed accounts receivable duties including invoicing, cash application, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Oversaw inventory and office supply purchases.

May 1995 to September 2009

Fineline Tool and Engineering, Inc. Jonesville, MI

Office Manager

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Processed accounts receivable and accounts payable. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

February 1994 to May 1995

Jacobson's Jackson, MI

Credit Analyst

Performed credit analysis of potential customers to ensure proper treatment of customers as well as ensuring the credit worthiness for the company.

June 1993 to February 1994

Ethan A Smith Agency Brooklyn, MI

Secretary

Processed accounts receivable and accounts payable. Scheduled and confirmed appointments for insurance agent.

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