Laneus D Franklin Jr.

Email: abpc35@r.postjobfree.com

Address:

City: bowling green

State: KY

Zip: 42101

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service representative with client interface experience. Motivated customer service representative with over 3 years retail experience in a past-paced environment.

Educational Background:

High School Dipolma from barren co high, Glasgow KY 1/2001 to 5/2007 (music education)

High School Dipolma from Kentucky state university, Glasgow KY 1/2001 to 10/2012

High School Dipolma from barren co. high, Glasgow KY 1/2001 to 10/2012

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service representative with client interface experience. Motivated customer service representative with over 3 years retail experience in a past-paced environment.

Core Strengths

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

Problem solver

MS Windows proficient

Fast learner

Strong client relations

Energetic work attitude

Customer service

Telecommunication skills

Multi-line phone usage

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all restCustomer Relations:

Earned highest marks for customer satisfaction, company-wide.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

May 2012 to August 2012

P.A.M. Transport Tontitown, AR

OTR Driver

Drive freight from pick up to destination.

March 2011 to January 2012

afni bowling green, ky / 42101

customer service

i worked in the service dept. where I took calls and solved phone problems. i also sold phones and help repair phones.

May 2010 to November 2010

coka-cola oakland, ky

stocker

I restocked the shelfs and built displays.

March 2010 to May 2010

man power bowling green, ky

temp

I worked as a temp.

November 2009 to January 2010

toys R us bowling green, ky

sales rep

i worked as a cashier and as floor rep/ helper and restocker.

September 2009 to November 2009

minit mart bowling green, ky

pizza and deli

I worked making pizza's and also make deli sandwiches. and also help run a cash register

April 2009 to August 2009

express pros. bowling green, ky

temp.

I worked as a temp for where ever the company put me.

December 2008 to April 2009

papa johns bowling green, ky / 42101

pizza maker and cashier

I made the pizza's from the doe to the oven.

Educational Background

2008 western kentucky university bowling green, ky

no degree music education

i attended the college for one semester and then i did not return as of yet.

2008 Kentucky state university Frankfort, ky

no degree music education

I attended k-state for two semesters then transfered to western ky university.

2007 barren co. high glasgow, ky

high school high school degree

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