Customer Service Manager

Rochelle Thomas

Email: ********@**************.***

Address:

City: Tallassee

State: AL

Zip: 36078

Country: USA

Phone: 334-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Shift manager with more than 20 years of experience planning, developing and implementing company programs and processes. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Dynamic Customer Service Manager who leads diverse teams to achieve company goals.

Educational Background:

High School Dipolma from Troy State University Montgomery, Montgomery AL 1/2001 to 5/2002 (Business)

High School Dipolma from Alexander City Community College, Montgomery AL 1/2001 to 10/2012

Job History / Details:

Professional Summary

Shift manager with more than 20 years of experience planning, developing and implementing company programs and processes.

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Dynamic Customer Service Manager who leads diverse teams to achieve company goals.

Core Qualifications

Self-motivated

Risk management processes and analysis

Process implementation

Team leadership

Extremely organized

Client-focused

Operations management

Results-oriented

Training and development

Ability to mediate disputes

Listening skills

Reading comprehension skills

Written and oral communicaton skills

Fashion knowledge

Cash register operations

Loss prevention comprehension

Energetic self-starter

Expert in people skills

Inventory control procedures

Experience

10/27/2012 12:00:00 AM

Computed sales prices, total purchases and processed payments

.Described merchandise and explain operation of merchandise to customers.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices

.Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions

.Administered all point of sale opening and closing procedures

.Replenished floor stock and processed shipments to ensure product availability for customers.

Education

2003 Troy State University Montgomery Montgomery, AL

Bachelor of Science Business

Have a associate degree in business from Alexander city community college. Currently working on master degree in human resource. Graduated at the top of my class in the dale cargenie class with the highest award given.

Received scholarships in liberal arts, American who's who list.State champion in High school track and field.

1998 Alexander City Community College Alexander City, AL

Associate of Science Business

Professional Affiliations

Volunteered with the Habitat and was the leader for our store. It helped me promote team work and organizational skills.

Help improve store and company image which improved the relationship within community.

Belonged to the chamber of commerce in community to help build relationship with other business and city officials.

Contact this candidate