Customer Service High School

Mary Mentzer

Email: ********@************.***

Address:

City: Altoona

State: PA

Zip: 16602

Country: USA

Phone: 814-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to maintain and increase customer loyalty and satisfaction.

Educational Background:

High School Dipolma from Altoona Area High School, Altoona PA 1/2001 to 10/2012 (English, Mathematics, Science, and History)

High School Dipolma from Greater Altoona Career and Technology Center, Altoona PA 1/2001 to 10/2012

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to maintain and increase customer loyalty and satisfaction.

Highlights

Strong problem solving ability

Cares about the customer

Works well with others

Fast learner

Accomplishments

Represented Greater Altoona Career and Technology Center's Retail Marketing class at the Pennsylvania DECA conference in 2012.

Experience

January 2007 to November 2011

Bella Events and Catering Altoona, PA

Server

As a server, I gained customer service experience, prepared and served food, set banquet rooms, and followed the safety standard for food service and cleanliness. While there, I practiced exceptional customer service and developed problem solving skills.

I worked under the supervision of the owner, Beth Wiesinger

814-***-**** and Chef Larry Long.

April 2012 to October 2012

TJMaxx Altoona, PA

Sales Associate

As a sales associate, I had the opportunity to cross train in several departments including fitting room, cashier, markdowns and merchandising. I was able to utilize the skills I learned while enrolled at GACTC.

I worked under the supervision of Tammy Yerty and Renee Beeres-Price 814-***-****/

October 2011 to January 2011

Aeropostale-Logan Valley Mall Altoona, PA

Sales Associate

As a seasonal sales associate, I gained insight into the daily working of a national retail chain. All of the associates had to act consistently to meet customer expectations. My greatest contribution was helping the customers find products that worked for them and then directing them to complimentary accessories, creating a complete look and increasing sales.

My supervisor was Theresa Koch 814-***-****

Education

2013 Altoona Area High School Altoona, PA

Anticipating graduation in 2013 English, Mathematics, Science, and History

I am enrolled as a senior at Altoona Area High School. I currently have 23 credits and anticipate graduation in June, 2013. I attend classes from 7:50 am until 12:05 pm.

2012 Greater Altoona Career and Technology Center Altoona, PA

Certificate of completion in the course Retail Marketing

I attended three years of Retail Marketing from 2009 until 2012. My curriculum included customer service, cashiering, merchandising, advertising, and business math. I was an active member in DECA all three years.

Contact this candidate