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Customer Service High School

Location:
Pittsburgh, PA
Posted:
October 31, 2012

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Resume:

Deborah L Smith

Email: abpbxw@r.postjobfree.com

Address:

City: Pittsburgh

State: PA

Zip: 15210

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective Seeking a work environment where I can professionally grow with the company, provide leadership, teamwork, build camaraderie between co-workers, and assist the company to achieve its goals.

Educational Background:

High School Dipolma from Duff's Business Institute, Pittsburgh PA 1/2001 to 6/1997 (Accounting Automated Financial Management)

High School Dipolma from Bedford High School, Pittsburgh PA 1/2001 to 10/2012

Job History / Details:

Professional Profile

Objective Seeking a work environment where I can professionally grow with the company, provide leadership, teamwork, build camaraderie between co-workers, and assist the company to achieve its goals.

Qualifications

Client-focused

Results-oriented

Extremely organized

Team leadership

Data management

Client assessment and analysis

Risk management processes and analysis

Self-motivated

Training and development

Accounts Receivables

Computer Literate

Creative Problem-Solving

Customer Satisfaction

Product Development

Relevant Experience

Project Development

Collaborated with team of [10] in the development of [RCN Project]

Creative Problem Solving:

New implementation affected how we previous interpreted reports resolved and implemented new procedures on how we are to interpreted current reports.

Experience

8/22/06 to Current

PNC Bank Pittsburgh, PA

Operation Analyst II

Provide accurate and precise reconcilements reports to our client service partners in timely manner.

Research any aging items and provide required materials upon request to provide customer service to our client service partners.

Respond to all electronic emails in a timely manner.

Perform all work with minimum supervision.

Research out-of-balance issues and provide client and customer service.

Maintain aging balance in the proximity of the number of days of clearance perimeters.

Knowledge in all PNC operational and software programs (PeopleSoft -Financial Reports, PNCBuys, Total Systems (TSYS), EstarStation, and Webview.

Responsible to reconcile all DDA accounts and GL Accounts and provide coverage when necessary.

Provide training and be cross-trained in other accounts within the department.

Assist in preparation of new bank product lines and Wave conversions Chair a bi-weekly meeting regarding commercial and purchasing card accounts Involvement with the Implementation of documentation for RCN Pr.

10/30/2012 12:00:00 AM

Executive Assistant to Chief Financial Officer

Monitored/maintained office supply purchases for five departments.

Processed invoices, reviewed them for accuracy, and then coded them appropriately.

Documented and distributed meeting minutes.

Provided administrative support to the business manager.

10/30/2012 12:00:00 AM

Clerk-Typist/Network Dept. Assistant

Assistants to two office Manager Customer Services Provided written and oral communication Maintained schedules and confirmations.

Provided Network liaison between the office and IT group.

10/30/2012 12:00:00 AM

ACT

Administrative Assistant

Prepared and reconciled the Vice President's expense reports.

Prepared annual meetings for the VP.

Set up travel arrangements for the VP.

5/26/06 to 8/20/06

Kelly Services Inc PNC Bank Pittsburgh, PA

Accounting Assistant

Reconciled Bank Transaction through RCN.

Research Transaction to ensure customer accounts are credited and debited accurately.

Research any out-of-balance issues and maintain aging balances.

10/1/05 to 5/26/06

First Student Inc Pittsburgh, PA

School Bus Driver

Planned and organized daily routes on scheduled school routes pickup Maintained safety and compliance of the bus, by performing routine checks of the exterior and interior components parts before each departure.

Monitored children behavior and assign seats accordingly to provide safe trip for students Write-up disciplinary report for school and bus company.

Communicated with parents concerning behavior situation regarding their children.

6/04 to 6/29/05

Accountemps Specialized Financial Staffing Pittsburgh, PA

Accounts Receivable Clerk

Cash applications specialist - applied cash receipts to appropriate receivables and cash accounts.

Researched discrepancies of cash receipts.

Payroll department - Maintained timesheets for 81 employees.

6/98 to 5/29/2003

Allegheny County Airport Authority Pittsburgh, PA

Accounting Assistant

Primary duties were to assist the accounts receivable supervisor Applied checks to customer accounts and prepared checks for daily deposits Maintained cash receipts, miscellaneous cash and weekly deposits Entered invoices for all recurring and new customers for monthly billings Entered cash payments into the JDEdwards system to record all payments received Assisted A/P in processing purchase orders and crosschecked invoices Assisted A/P in processing payments and prepared invoices for a check run Analyzed aging report and maintained customer accounts for current or delinquent invoices Notified past due customers via phone and correspondence Tracked passenger facility fees for payment accuracy and prepared quarterly reports Requested that companies submit their quarterly reports and maintained tracking system in Access Performed month-end closings by first of each week and prepared revenue accrual report Summary of Past 8 year Work Experience: Highmark Blue Cross - Associates Member.

Education

7/97 Duff's Business Institute Pittsburgh, PA

Associates in Specialized Business Degree Accounting Automated Financial Management

1985 Bedford High School Bedford, OH

High School Diploma



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