Manager Customer Service

Leigh-Ann Johnson

Email: abpbww@r.postjobfree.com

Address:

City: Vallejo

State: CA

Zip: 94591

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Here you have a highly motivated Manager with over 18 years of Administrative Support and Human Resource experience. An accomplished Manager with extensive experience in front-of-house and back-of-house operations. A Leader with proven ability to cut costs and decrease staff turnover. A positive, result- oriented, client-focused Manager with excellent communication and relationship-building skills. Also a skilled Operation Manager with solid experience managing all levels of projects including structured budgeting and expense.

Educational Background:

High School Dipolma from SCC, Fairfield CA 1/2001 to 8/2010 (Nutrition)

Job History / Details:

Career Overview

Here you have a highly motivated Sales Manager with over 18 years of Administrative Support and Human Resource experience. An accomplished Manager with extensive experience in front-of-house and back-of-house operations. One who knows how to provide excellent customer service to clients/guest. A Leader with proven ability to cut costs and decrease staff turnover. A positive, result- oriented, client-focused Manager with excellent communication and relationship-building skills. Also a skilled Operation Manager with solid experience managing all levels of projects including structured budgeting and expense.

Skill Highlights

Leadership/communication skills

National conference-call lead

Sales trainer

Policy development

Customer service

Recruitment/Marketing

Phone communications trainer

Trainer and development

Payroll / HR

Outlook/Excel

Employee coaching

Loss prevention

BAC screening/drug screen collection

Top-rated sales performance

Event Coordinator

Core Accomplishments

Developed highly effective training strategies as sales Manager of a 35 person team. Exceeded Management sales goals by 121 percentage on a yearly basis, which led higher compensation increases. Used as the example store for the company, in the year 2001. Managed a successful team who consistently exceeded sales goals each month.

Professional Experience

October 2011 to Current

A Place of Grace, Inc. Vacaville, CA

Direct Support Professional

Identified process improvements in the day-to-day functions of the house. Nutrition specialist for the house. Participated in facility surveys and inspections made by the state. Liaison between doctor, patient and owner. Led the planning and achievement of goals with clients. Maintained several systems that safely met residents' needs. Maintained a safe, clean state board ready environment. Strategically planned methods to achieve operational and financial goals targeted by clients and/or Social workers. Assisted in resolving and satisfying client requests. Skillfully managed facility operations as a functioning million dollar health-care facility. Professional advocate for the Individuals I serve.

August 2011 to Current

The Party Staff, Inc. Napa, Ca.

Host/Bartender/Server

Host wine events with up to 400 guest. Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers. Serve a seven coarse wine tasting dinner/event. Effectively handled customer complaints and special requests. Host and serve at Napa weddings. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Quickly mixed a variety of simple and complex cocktails.

October 2010 to March 2011

Marie Callender's Fairfield, CA

Server/Host

Greeted newly seated guests in a friendly and timely manner. Gave description of our extensive menu. Strictly abide by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service with a smile. Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area. Maintained stock levels to prevent shortages of critical items. Operated credit card machines correctly and quickly. Maintained a positive working relationship with fellow staff and management. Set up special events and private parties. Covered open shifts when needed. Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen. Greeted all customers, recorded correct orders and performed cashiering duties.

January 2006 to January 2009

Partition Specialties, Inc. West Sacramento, CA

Administrative Assistant

Managed daily office operations and maintenance of equipment ie; fax machine sales and engineers computers and printers. Maintain accurate records for all business supplies. Managed and balanced branch checkbook. Event planner/monthly shopper for our branch. Interior designer of owners office. Company newsletters' official editor for three years. Processed payroll for up to 25 employees weekly. Processed hiring packets and administered drug test to new employees. Served as branch liaison between human resource and benefits departments. Cell phone trouble-shooter to the branch. Negotiated pricing with vendors regarding wholesale billing procedures. Creator and Editor of Partition Specialties, Inc. quarterly newsletter. Booked new sales jobs for sales team daily. Researched and purged aging reports through computer and hard copy monthly. I was my own boss under the owner, Shawn Still.

April 1998 to October 2004

The Picture People San Rafael, CA

Store Manager

Interviewed, hired, trained and motivated a team of up to 35 professional photographers. Directed staff training courses quarterly. Participated in weekly conference calls and asked to offer my own strategy and business plan on marketing and sales used at my store. Implemented the company's first add-on incentive program which motivated staff and resulted in a 33 percentage increase in sales 2002-2004. Surpassed revenue goals for three consecutive years. Sixth in a company of 368 stores for yearly sales and third for add-ons. Directed training of other store managers form time to time. Trouble shooter for the stores in the north bay.

January 1994 to January 1998

PCA International, Inc.

District Manager

Started as a Store Manager of a small Kiosk inside Kmart with up to three employees. Promoted to District Lead photographer than after only 6 months with the company. Worked closely with District Manager and new hires to produce productive team. Promoted to Assistant District Manager with ten stores. District trouble-shooter for marketing, sales and customer service. Promoted to District Manager of 15 stores, 1996.

Education

2011 SCC Fairfield, CA

Certificate Nutrition

I have been in the management field since age eight-teen with small classes in-between. I have eight-teen years of sales, business and management experience.

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