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Manager Customer Service

Location:
Wooster, OH
Posted:
October 31, 2012

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Resume:

William Sigler

Email: abpbwi@r.postjobfree.com

Address: **** ***** **

City: Wooster

State: OH

Zip: 44691

Country: USA

Phone: 330-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

William V.L. Sigler

3110 McCoy Road Wooster, OH 44691

330-***-**** abpbwi@r.postjobfree.com

CAREER SUMMARY

Disciplined, District / Operations Manager, with extensive experience overseeing all aspects of site management. Accomplished leader skilled in identifying problems proactively, defining solutions, and implementing new processes and procedures meeting operational goals. Adept at creating performance culture through process execution and talent development. Intuitively analytical leader known for personal credibility, integrity, and effective communication. Expertise includes:

*Safety, OSHA Compliance *Planning and Scheduling

*Budgeting and Cost Controls *Customer Relations

*Employee Relations *Operational Efficiencies

*Project Management *Employee Training & Development

PROFESSIONAL EXPERIENCE

WASTE MANAGEMENT OF OHIO INC., Wooster, Ohio 1999-2012

District Manager

Direct Reports 13; indirect reports 31; employees 44

Manage day to day operations by establishing and maintaining performance and efficiency metrics and cost management processes. Review safety, service and other operational metrics with sales, service and maintenance in order to maintain high level of safety performance, customer satisfaction and efficiency.

*Increased recycle of volume in the City of Wooster by 30% converting from curbside bag to an 18 gallon bin system.

*Secured 5 year contract extension with City of Wooster.

*Integration of on-board computers in collection vehicles reducing service areas below standard of 1 in 1,250 customers serviced.

*Maintained scheduled services on a 1 day delay following site and equipment being submerged in 3 feet of flood water.

Operations Manager 1991-1999

Direct Reports 32; indirect reports 3; employees 36

Managed daily operations of 27 routes including organizing and routing of new customers, conducting safety training, equipment inspections, establishing efficiency standards and conducting performance reviews striving for continuous improvement in safety, customer service and efficiency.

*Planned and directed implementation of first curbside recycling programs in Wayne County.

*Managed conversion from 2 to1 employee routes lowering operation support costs.

*Successfully re-routed residential customer base reducing service days required for the 3 largest municipal customers from 5 day and 3 day schedules to 1 day.

*Integrated acquired customers from former Aarron Company into existing routes resulting in 1 route increase from 4.

William V.L. Sigler Page 2

LAIDLAW WASTE SYSTEMS, Wooster, OH 1988-1991

Maintenance Technician

Performed scheduled preventative maintenance and repairs as needed on equipment and maintained adequate inventory to meet operations daily requirements. Assisted on routes, completing scheduled services. Assisted with inventory control, container and compactor repairs as needed. Operated first compost route in the City of Wooster.

EDUCATION / PROFESSIONAL DEVELOPMENT

Triway High School: Truck Mechanics

Lion Technology Inc. Applicable regulations of the USEPA

and DOT management of hazardous waste

Dale Carnegie Course: How to Supervise Better

Leadership Wooster 2007

Woosterfest Committee 2008 - Present



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