Customer Service Manager

Howard Harding

Email: abpbwc@r.postjobfree.com

Address:

City: Las Vegas

State: NV

Zip: 89147

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I'm am a talented Front Desk Agent that offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. I look forward to being a Front Office Manager.

Educational Background:

High School Dipolma from Hawaii Pacific University, Honolulu HI 1/2001 to 12/2005 (communications)

Job History / Details:

Summary

I'm am a talented Front Desk Agent that offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

I look forward to being a Front Office Manager.

Highlights

Front desk training

Guest services

Reservations and booking system experience

Communicates effectively

Service-oriented

Reading comprehension

Luxury guest services

Adaptability and responsiveness

Knowledge of Las Vegas metropolitan area

VIP services

Hospitality expertise

Courteous and helpful

Concierge duties

Staff training

Listening skills

Accomplishments

Employee of the month, Caesars Palace, 05/11

Experience

May 2010 to October 2012

Caesars Palace Las Vegas, NV

Front Desk Agent

Greeted, registered and assigned rooms to guests to the busiest Hotel and Casino in the World with nearly 4,000 rooms occupied at a staggering average rate of 96 percentage .

Made walk in reservations and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Recorded guest comments or complaints, referring customers to managers as necessary.

Verified customers' credit and established how the customer would pay for the accommodation.

Promoted the hotel brand by explaining enthusiasm and pride about all the highlights, facts and exciting services Caesars Palace to offer.

Assisted guests with any special requests during their visits.

Recommended top dining and entertainment options for guests in the Las Vegas area.

Improved customer service ratings by improving service scores and assisting in the hotels efforts to advance from a Forbes 3 to 4 star rating.

Increased hotel revenue, profits and market share through upsales, for example I sold 38,000 for 04/12. I also contributed by continuously by trying to always improve guest service scores and in turn the hotel can charge maximum amounts for its value.

February 2007 to April 2009

Beverly Hills Hilton Los Angeles, CA

Bar Tender

Recommended top dining and entertainment options for guests in the Los Angeles area.

Promoted the hotel brand through catering private parties, show casing drinks on local Fox news, hosted the Golden Globes etc.

After an 80 million dollar renovation took plaIce, I was part of reopening Hilton's most valued property. We improved customer service ratings, upheld a Forbes 4 star rating, increased revenue, and overall appearance for Hilton as a brand.

August 2006 to April 2007

Norwegian Cruise Line Honolulu, HI

Bar Server

I had the pleasure of working on a ship named the Pride of America. It was the first all U.S. citizen maned ship. consisting of 935 employees to 1200 rooms.

I was required to to be trained by the U.S. Coast Guard which consisted of a 3 week stay at Piney Point Maryland Maritime training facility. There I received basic safety certifications in the following: Fire Prevention and Fire Fighting Course, Personal Survival and Techniques Course, Personal Safety and Social responsibilities Course, Crowd Management Course, I.S.P.S. Training, Elementary First Aid.

This job helped me establish a high work ethic with 2 five hour shifts a day for 5 months, seems a little nuts but I loved it.

Education

Hawaii Pacific University Honolulu, HI

High School Diploma communications

I look forward to going back to school to receive a degree in Hospitality.

Affiliations

I was in the Cement masons union, Merchant Marines union, Screen actors guild, Hotel union and Teamsters Union. I realize some of these unions have nothing to do with the job for which I am in pursuit of. I list them merely to show that I'm well rounded and can relate well with any and all hotel guests.

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