Michelle Hinkel

Email: abpbvt@r.postjobfree.com

Address:

City: Salem

State: OR

Zip: 97302

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced case manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with individuals, support staff, management personnel, and affiliated agents.

Educational Background:

High School Dipolma from Bonneville High School, Idaho Falls ID 1/2001 to 5/1982 (General Studies)

High School Dipolma from University of Idaho, Idaho Falls ID 1/2001 to 10/2012

Job History / Details:

Summary

Experienced case manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with individuals, support staff, management personnel, and affiliated agents.

Highlights

Understanding of diverse communities

Experience with case management

Experience with Medical documentation

Experience with all types of program documentation

Excellent interpersonal, oral, and written communication skills

Proficiency with Windows and Microsoft applications

Proficient writing skills

Ability to de-escalate clients in another vulnerable emotional state

Ability to maintain required records

Excellent organizational skills

Team player

Accomplishments

OIS instructor for 15 years. Mandt instructor for 2 years

Designed, developed, implemented, and monitored all program operational systems and the accompanying data collection tools.

HIred, trained, coached all agency employees, managers and consultants. Helped maintain agency employee turn-over rate of less than 30 percentage annually.

Enjoyed being part of the SIS "pilot group", helping to provide feedback on the process.

Experience

June 1996 to January 2010

EnAvant, Inc. Salem, OR

Associate Director

Maintained accurate records and reports regarding the individual's histories and progress, services provided, and other required information

Abided by the laws of confidentiality.

Assisted in the coordination of all mental health support services provided by the team

Assessed individual's risk factors and treatment service needs

Served as a trainer for program staff

Conducted intakes, assessments, and individual support plans

Developed and maintained cooperative working relationships with agencies and organizations interested in individual's care

Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources

Reviewed clients' progress in relation to measurable goals

May 1991 to June 1996

Marion County Health Dept. Salem, Oregon

Mental Health Associate II (case manager for people with DD)

Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs

Provided placement services that best met the individual's needs at the time according to program availability.

Maintained a caseload of over 150 active clients, documenting monthly contacts, support plan progress, medical and mental health services, vocational or school status updates, family involvement, financial status, etc.

Maintained accurate records and reports regarding the patients' histories and progress, services provided, and other required information

Assessed client risk factors and treatment service needs

Developed support plans with clients and their team, and performed follow-ups assessing the quantity and quality of services provided

Encouraged clients to express their feelings and discuss what was happening and what they wanted in their lives. Promoted self-advocacy for all the people on my case load.

Developed liaisons with community agencies, correctional institutions, psychiatric facilities, to help provide holistic supports to people in crisis.

Functioned as the team leader and coordinated all treatment and placement activities

Maintained case files that included activities, progress notes, evaluations, and recommendations

Maintained client-related paperwork, client diagnostic records, and progress notes as well as completing other various required paperwork.

Participated in case conferences and staff meetings

Provided in-home training and systems support to the residential agencies supporting the people on my case load when requested.

October 1988 to May 1991

Partnerships in Community Living, Inc. Monmouth, Oregon

Residential Projects Director

Developed individual support plans that fit clients' aptitudes, education levels, physical abilities, and career goals

Developed residential services for several people leaving Fairview Training Center.

Trained, coached and monitored employees working with people with developmental disabilities in individual residential settings.

Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs

Interviewed clients, reviewed records, and conferred with other professionals

Maintained accurate records and reports regarding the patients' histories and progress, services provided, and other required information

Education

1982 Bonneville High School Idaho Falls, Idaho

High School Diploma General Studies

Secretary of the Thespian Club.

Assistant Director/Director for four plays and two musical productions

Member of the speech team

University of Idaho Moscow, Idaho

did not receive Family/Developmental Psych.

I majored in Psychology, taking several upper division courses such as; Abnormal Psych, Family Dynamics, Childhood development, Psych of Aggression, etc.

I did not graduate due to the fact that I took a "summer job" as a recreation therapist at Shangri-La Corp. when it was a small, ICF/MR. I fell in love with the population and the field and have been active in it ever since.

I worked at Shangri-La for over 3 years starting as a rec. therapist then moving into the residential program, eventually becoming a "Cottage Manager" at age 20. At the time, the agency was going through the decertification process as were all ICFs and it became too stressful, so I moved on to PCL.

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