Project Manager Customer Service

Jack Speer

Email: ********@************.***

Address:

City: Springdale

State: AR

Zip: 72762

Country: USA

Phone: 479-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Project Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Educational Background:

High School Dipolma from Tulsa Junior College, Tulsa OK 1/2001 to 5/1983 (Business Management)

High School Dipolma from NWACC, Tulsa OK 1/2001 to 10/2012

High School Dipolma from Dale Carnegie Course, Tulsa OK 1/2001 to 10/2012

High School Dipolma from Tulsa Junior College, Tulsa OK 1/2001 to 10/2012

Job History / Details:

Executive Summary

Project Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Core Qualifications

Change management

Quality Management

Consistently meet goals

Staff Development

Complex problem solving

Account Management

Project Management

Skilled negotiator

Sound judgment

Computer-savvy

Calm under pressure

Purchasing

Professional Experience

March 2012 to Current

MCA Industries Massillon, Ohio

Senior Account Executive/Project Manager

Directed strategic initiatives to achieve rebuilding our presence in Northwest Arkansas.

Assessed and recommended strategic course of action to achieve goals.

Developed relationships with buyers to process and determine needs and budget.

July 2010 to April 2012

Williams Lea Bentonville, Arkansas

Account Executive/Print Buyer

Quoted prices, credit terms and other bid specifications.

Negotiated prices, terms of sales and service agreements.

Responded to all customer inquiries in a timely manner.

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Communicated with customers, employees and other individuals to answer questions and explain information.

Provided efficient customer service to clients.

February 2010 to September 2010

Walmart Home Office Bentonville, Arkansas

Category Team Assistant

Provided support towards the 'Locally Grown Program' and Buyers team in managing operation work flow. for the Fresh & Floral division at Walmart Corporate

Maintained and prioritized daily tasks and projects including: maintaining updated reports for progress & compliance monitoring, liaison between Buyers & growers, attending team & divisional meetings with management expectations of having input ready on procedures and progress

February 2008 to March 2010

Walmart Fayetteville, Arkansas

Customer Service Manager-Store 2754

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assisted customers with store and product complaints.

Recommended alternative items if product was out of stock.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately balanced cash drawer after every shift.

Developed reputation as an efficient service provider with high levels of accuracy.

Communicated all merchandise needs or issues to appropriate supervisors.

January 2006 to October 2007

Wing Hung Group

Operations Manager

Member of Executive Management Team.

Defined strategy and business plan for developing growth with Fortune 500 companies

Successfully led key projects which resulted in positive growth from startup phase.

Planned and executed project coordination with overseas production facilities

Conducted analysis to address cultural differences which led to a positive ability to produce goods that met customers quality demands

Planned and executed communication with offshore production facility to ensure quality control and pricing structure on all projects

December 1998 to January 2006

The RoArk Group

Scheduling/Purchasing Manager

Directed and coordinated the production

Ensured that all health and safety guidelines were followed.

Coordinated procedures for facility and equipment maintenance

Prepared and maintained production reports.

Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.

Maintained necessary level of communications between shifts.

Responsible for achieving production requirements.

Ensure materials were purchased at best price and quality

February 1994 to October 1998

Diversa-Graphics

Plant Manager

Directed and coordinated the production, processing, distribution and marketing activities of DiversaGraphics industrial organization.

Trained staff of 50 direct labor employees to perform assembly and manufacture of product.

Oversaw the production process and managed the production schedule.

Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.

Prepared and maintained production reports and personnel records.

Responsible for the selection and maintenance of equipment.

Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.

Supervised and motivated staff and management.

Tested products or sub-assemblies for functionality or quality.

Liaised between customers and manufacturing to design new product.

Responsible for achieving production requirements.

Education

2012 NWACC Bentonville, Arkansas

Certificate of Achievement MS Project Advanced

2012 NWACC Bentonville, Arkansas

Certified Advanced Project Manager Project Management

1987 Dale Carnegie Course Tulsa, Oklahoma

Certificate of Achievement Human Relations

1983 Tulsa Junior College Tulsa, Oklahoma

Associate Degree Business Management

Affiliations

Northwest Arkansas Chapter of Project Management Institute - Member

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