Customer Service High School

Xuong Salas

Email: ********@**********.***

Address:

City: Santa Barbara

State: CA

Zip: 93105

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant General Manager with extensive experience developing food service team and operational procedures to achieve the highest standards in customer service for fast/exceptional dining experiences. Effectively manages food and labor costs, budgeting, scheduling, and auditing procedures to meet with corporate objective. Trains and manages staff on proper food preparation and presentation, comprehensive product knowledge, and courteous and professional behavior with guests to help build repeat business and store profitability.

Educational Background:

High School Dipolma from Moanalua High School, Honolulu HI 1/2001 to 8/1993 (Diploma)

Job History / Details:

Summary

Restaurant General Manager with extensive experience developing food service team and operational procedures to achieve the highest standards in customer service for fast/exceptional dining experiences.

Effectively manages food and labor costs, budgeting, scheduling, and auditing procedures to meet with corporate objective. Trains and manages staff on proper food preparation and presentation, comprehensive product knowledge, and courteous and professional behavior with guests to help build repeat business and store profitability.

Highlights

Staff Training & Development

P&L Management

Budget & Labor Specifications

Health & Safety Guidelines

Process Improvement

Cost Reduction

Theft Control

Auditing & Compliance

Corporate Reporting

Inventory Management

Experience

September 2007 to Current

Panda EXpress Burlington, NC

General Manager

Responsible for employee evaluation, training, P&L and scheduling.

Trained shift lead on operational procedures accordion to corporate guideline.

- Increased customer loyalty by 15 percentage enhanced teamwork, professionalism, and product knowledge of staff to build base of 30 percentage repeat customer

- Increased sales by 5 percentage . Ensured freshness of foods on steam table and highest levels of customer service,, professional practices, strong product knowledge, cleanliness and safety.

- Promoted "always say yes" approach to relationship-building between staff and guest, providing personalized, responsive service to create a quality experience and repeat business.

- Increased profit margins by 5 percentage through comprehensive monitoring of kitchen and employee to ensure maximum productivity.

- Promoted catering services through in-store promotions by catering staff offing free samples and community walk.

Education

12 Moanalua High School Honolulu, Hawaii

High School Diploma

Landmark Education Forum / communication Access to Power

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