Customer Service Manager

Donna Puryear

Email: ********@************.***

Address:

City: Jonesboro

State: AR

Zip: 72401

Country: USA

Phone: 870-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced office manager with a strong ability to manage multiple projects simultaneously and ensuring efficient daily business operations.

Educational Background:

High School Dipolma from Arkansas State University, Jonesboro AR 1/2001 to 10/2012 (Sociology/Criminology)

Job History / Details:

Career Overview

Experienced office manager with a strong ability to manage multiple projects simultaneously and ensuring efficient daily business operations.

Skill Highlights

Attention to detail

Meeting minutes

QuickBooks

Staff motivation

Employee training and development

Filing and data archiving

Administrative support

Schedule management

Microsoft Excel

Microsoft Word

PowerPoint

Scheduling

Telephone Skills

Account Management

Customer Service

Data Entry

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Operations

Collaborated with my team to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including individual employees, evaluations, and daily, weekly, and monthly goals.

Professional Experience

November 1999 to June 2010

The Heritage Comapany Jonesboro, Ar

Office Manager

Directly supported Director in managing operation workflow.

Managed office with Business to Business telephone sales. Trained all employees and handled day to day paperwork related with sales and Human Resource issues.

Education

2012 Arkansas State University Jonesboro, Ar

Associate of Arts Sociology/Criminology

Secretary and Public Relations Officer of the CSG Club

3.5 GPA

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