Account Executive Customer
Resume:
Anona Armstead
Email: abpbui@r.postjobfree.com
Address: *** **** ******* **** ***
City: Richmond
State: VA
Zip: 23225
Country: USA
Phone: 804-***-****
Skill Level: Senior
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Anona Armstead
700 West Sunrise Five Way #C
Richmond, Virginia 23236
abpbui@r.postjobfree.com
Professional Summary:
I am an excellent proactive leader with strong communication and negotiating skills. As a qualified highly skilled professional I have been able to achieve new business targets and effectively influence positive business outcomes. I am currently seeking opportunities to broaden and develop my career within an organization that offers advancement opportunities and where I can utilize my interpersonal skills to contribute to company growth
Qualifications:
aaOrganized
aaDrive for results
aaSelf motivated
aaEffective listening and negotiating
aaPerformance Driven
Professional Experience
DT Credit Corporation Midlothian, VA
Loan Advisor, 10/11- Present
aaEffectively provided delinquent customers with difficulty maintaining accounts financial solutions to ensure success.
aaAssigned to a team to collect on accounts from 1-43 days past due.
aaI was chosen for a pilot program where the focus was on customer experience.
aaSkillfully negotiated repayment plans and educated customer on maintaining credit.
aaCollaborated with internal departments and facilitated modification process
aaConsistently was in top percentage since started with company
aa Contributed to training several employees on how to effectively communicate with customers
aaManaged an average of 875k in delinquent debt per day
SunTrust Bank Richmond, VA
Loss Mitigation Negotiator, 7/11-10/11
aaResponsible to review current mortgage customers request for various programs to help remain in property.
aaCollected documents necessary and was responsible for answering customer questions and maintaining daily goals
aaReviewed customer financials and recommended appropriate program
aaProactively educated customers on credit
aaSuccessfully worked a portfolio totaling over 3 million in potential company delinquency
Living Stone Transportation Richmond, VA
Manager/ Transportation Broker, 4/09-6/11
aaEffectively managed day to day operations of transportation fleet.
aaMarketed services to new and existing clients and negotiated rates
aaPrepared proposals and reviewed contracts with clients
aaReviewed company financials, prepared budget and scheduled expenditures
aaResolved customer inquires
aaIn charge of addressing and handling all drivers issues
aa Billed customers for services provided
aaUtilized negotiation techniques to successfully bring company over 250k in revenue
HSBC/Beneficial Richmond, VA
Senior Account Executive, 10/04-3/09
Determined customers financial service needs and prepared proposals to sell services that addressed those needs.
Responsible to contact prospective customers and presented information to explain available services.
Prepared forms and agreements to complete sales and advised customers in regards to fluctuations.
Consistently exceeded monthly closing goals throughout my time there.
Assisted other account executives to help them maintain goals and taught them solicitation strategies and techniques
Accurately processed and explained customer contracts
Analyzed customer financials; debt to income ratio and recommended products to meet customers needs
Successfully closed an average of 1.1 million on a monthly basis
Account Executive, 5/03-10/04 Bronx, NY
aaSolicited to potential and existing customers products and services
aaFacilitated face to face meetings with potential and existing customers to educate on credit and maintaining finances
aaConsistently exceeded expectations by closing over 250k in mortgages on a monthly basis
aaProcessed payments for existing customers
Tri Advantage, 5/02-5/03 Long Island, NY
Senior Collections Representative
aaSuccessfully lowered high balance, high risk accounts, managed 1.1M credit card portfolio
aaConsistently exceeded expectations by collecting over 50K in delinquency on a daily basis
aa Solicited on products and services on occasion
aa Responsible for overseeing other account representatives with ways to effectively work with customers
aaProcessed payments for accounts assigned
Training/Seminars
AVAYA Dialer Systems, FDCPA, Essentials of World Class Service, Effective Negotiating and Communicating, Identifying Customer Needs, Attitude and Positive Results, Loan Advisor Certification and Transportation Broker Certification
Education Buffalo State College
8/98-5/02 Public Communications B.A.
References: Furnished Upon Request
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