Customer Service Medical
Resume:
administrative personal asst. (Tucson Az)
Date: *012-10-24, 1:36AM MST
abpbu3@r.postjobfree.com
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MONICA LOPEZ
**** ***** *** ******, ******, AZ 520-***-****
SUMMARY OF QUALIFICATIONS
Ten years clerical and customer service experience in the medical industry and four year in sales experience.
Ability to handle heavy volume of inbound calls in a timely manner, multitasking skills, detail oriented, and strong organizational skills
Computer literate using MS Word and software related to the medical industry i.e. Med Soft and Spenserian.
Practiced on switchboard operations, translation and interpretation with proficient bilingual (Spanish-English) communications skills, verbal and written.
PROFESSIONAL EXPERIENCE
Clerical
Make travel arrangements and accommodations; manage bank accounts; assist with report production; keep track of accounts payables, office and employee expenses and reports, including assigning expenses to appropriate projects. Ensure personnel certifications are up-dated, scheduled classes as needed; arrange office maintenance, distribute company literature to new hires. General office support i.e. ordering office supplies.
Telephone answering and directed calls to appropriate staff.
Compiled and recorded medical charts, reports, and correspondence using personal computer.
Completed insurance variations and other claim forms.
Greeted visitors, ascertained purpose of visit, and directed, to appropriate staff.
Assisted patients in completing documents, case history, intake and insurance forms.
Operated office equipment i.e. voice mail messaging systems, Word processing, and other software applications to prepare medical records.
Received and routed messages and documents such as laboratory results to appropriate staff.
Transcribed recorded messages, practitioners' diagnoses and recommendations into patients' medical records.
Transmitted incoming and outgoing correspondence and medical records via E-Mail or fax.
Provided information about establishments, such as location of departments or offices of services provided.
Receive payments and recorded receipts for services provided.
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WORK HISTORY
Sparkle Cleaners: 2009 to 2011
La Frontera: Tucson, AZ: Medical Records 2007 to 2009
Water Management Consultants: office assistant 2005 to 2007
Gordon Darby Testing Center, Tucson AZ: Inspector 2003 to 2004
Carondelet Medical Group, Tucson AZ: Scheduler 2001 to 2003
VOLUNTEER WORK
2011 -- Copany: SIRROW
2002 - 2003: worked as a volunteer at the department of economic security for the jobs program providing data entry, customer service, front office support, and translating. Scheduling interviews for clients, as well as directing them to appropriate staff members to assist them with their job search, faxing and making copies.
EDUCATION/CERTIFICATIONS
High School Diploma
Certified Emissions Inspect
Certified Medical Office Secretary
Medical Records Specialist
Certified ADOT Flagger
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