Customer Service Manager
Resume:
Bookkeeper/Office/AP,AR (St. George)
********@*******.***
Connie G. Taylor
ST. George, UT 84770
********@*******.***
Bookkeeper/Accounting Assistant
Goal: To provide timely bookkeeping and accounting duties in support of daily financial and administrative operations within a challenging but stable environment.
Proficient in many aspects of accounts payable, accounts receivable, general ledger, and customer service.
Results driven professional with proven proficiency in managing all aspects of office maintenance.
Sound understanding of general accounting principles.
Summary of Skills
Strong Accounts Payable/Receivable knowledge.
Payroll processing and disbursements management.
Outstanding communication and organizational skills.
Rare ability to excel within a team environment or independently.
Strong analytical skills with great attention to detail.
Proficient with MS Excel and ten-key
Professional Experience
Convergys November 2010-July 2012
Customer Service Representative
Inbound phone calls from Comcast Business Class customers for technical support and billing. Took payments, answered billing questions, gave credits.
Trouble-shoot cable modems, routers and computers, as well as phones and cable TV. Also E-mail issues
Schedule technicians when needed
ABC Management Technology Solutions February 2009 -- May 2009
Accounting Specialist/Purchaser
Entered bills daily, Made multiple collections calls.
Advanced Peachtree entries, Purchase Orders, Invoices, Quotes
Updated multiple spreadsheets many times each day.
Researched open invoices
As a purchaser I shopped at least 3 different vendors per order, trying to find the best possible pricing.
Spoke with government contracting officers pertaining to awards/purchase orders.
DFAS contacts made daily to find pay dates. Submitted orders into WAWF. Sent out Hardship letters to customers to be paid in a timely manner.
Responsible for RMA's
Moran & Company PC, CPA January 2008 - July 2008
Accounting Assistant
Prepared weekly, bi-weekly, and monthly payroll for multiple clients.
Handled Accounts Payable/Receivable including bank and account reconciliation, cash receipts, and quarterly disbursements.
Prepared tax returns and monthly VA tax forms.
Annual business license renewals and personal property returns.
Office management duties including reorganizing, processing, and scanning of all hard documentation.
Plantworks, Inc. January 2005 - March 2005
Office Manager
Performed Accounts Payable/Receivable including invoices and monthly statements via Quickbooks Pro and preparation of daily bank deposits.
Managed office supply and equipment inventory.
Supervised staff with day to day operational duties.
Jensen's Alternators & Starters, LLC. January 2001 - May 2004
Office Manager
Handled diversified Accounts Payable/Receivable including expense control, billing, invoicing, and payroll preparation and distribution.
Managed inventory including office supplies and parts/equipment.
Ensured that all auto part vendor accounts were paid on a weekly basis.
Performed general office management duties including customer service and staff supervision.
Mountain Magic Sports February 2000 - December 2000
Finance Manager / Intern
Performed thorough credit analyses, researched financial histories, and provided advice to clients on how to improve credit scores for financing options.
Assisted with general office responsibilities including office supply inventory.
Provided safety training and customer service as needed.
Education
Bachelor of Science in Family and Consumer Sciences, Finance
Utah State University, 2000
Associates in Office Systems Support
Utah State University, 1997
Computer and Office Skills
Microsoft Windows XP and Vista Shop Key Pro
Microsoft Word and Excel Pro Series 2007
Quickbooks Pro Laser Librarian
Adobe Pagemaker Desktop Publishing
Peach Tree Microsoft Outlook
References
Available upon request.
Contact this candidate