Customer Service Sales

Kevin McNamara

Email: abpbs3@r.postjobfree.com

Address: *** **** ******

City: Brooklyn

State: NY

Zip: 11220

Country: USA

Phone: 917-***-****

Skill Level: Management

Salary Range: 70

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kevin M. McNamara

Objective: Position that will utilize my various skills and abilities.

Qualifications

* NY State Security Guard License #100********

* FireGuard Certified

* Experienced leader with a proven track record in the Internet, Information, and Retail industries. Excellent leadership and management, sales and marketing, and Retail operations skills with an extensive background in information technology (IT). An innovative executive who works well under pressure, is highly self-motivated, and has excellent qualifications for IT management.

Experience

Summit Security aaa New York, New York 5/2012 aaa Present

Security Officer: PART-TIME

Protect New York Police Academy site by maintaining a high visibility presence to deter illegal and inappropriate actions, observing for signs of crime, fire or disorder; then taking action and reporting any incidents to client and emergency services as appropriate.

Costco Wholesale aaa Brooklyn, New York 10/2005 aaa 6/2011

Loss Prevention: FULL-TIME

Assistant Cashier: FULL-TIME

I. Job Summary

Packs member orders into boxes and transfers items to a separate cart for Cashiers. Performs clean-up, cart retrieval, merchandise restocking and runs for items as directed. Provides a high level of member service.

II. Identification of Job Functions

Essential Functions and Tasks:

1) Greet members, helps members load order onto conveyor belt, determines member packing preferences, answers questions, relates information on special promotions, thanks members and provides prompt and courteous member service.

2) Packs member orders into boxes and loads to a separate cart or flatbed. Checks packaging for tampering. Follows all safety and security procedures. Assists members loading orders into car when appropriate.

3) Runs for items such as merchandise, boxes, register supplies, and item numbers as requested by cashiers to keep lines moving smoothly.

4) Transfers items not on belt to separate cart or flatbed as cashiers scan them. Follows proper departmental procedures for performance of duties.

5) Maintains cleanliness of register area and general front end area. Cleans spills and trip hazards immediately.

6) Retrieves carts and flatbeds from parking area using a rope with clasping hook, pushing no more than 10 carts together. Keeps lot area free of debris and sweeps in front of building.

7) Performs related tasks such as set up and closing duties for the department, such as returning products, collecting paperwork, stocking registers, and cleaning area.

Non-Essential Functions and Tasks:

1) Assists other areas in the department as necessary.

2) Assists in other departments of the warehouse as necessary.

3) Operates mechanical trash compactor/cardboard baler.

Keyspan Energy aaa Brooklyn, New York 5/1999 aaa 11/2008

Sr. Software Engineer (EARLY RETIREMENT)

Brought on by this New York utility to maintain their object-oriented programming (OOPS), and their CICS and batch programs for their customer information system.

Evaluated, tested, and repaired all the utilityaaas programs for Y2K-related problems, producing better than expected results.

Responsible for: Gas Marketer Single-Bill-Option System; Internet-based customer-payment system; maintaining Summary-Billing System; Dormant Review & Revenue Neutral Systems; Monthly SMALLTALK Gas-Rates System; Programs for Gas-Bill Messages and Inserts; SIMUSE (similar gas usage) system.

Petland Discounts aaa Brooklyn, New York 10/2004 aaa 10/2005

Sales Associate: PART-TIME (21 hrs per week)

Sales Associates are responsible for customer service, merchandising, and animal care with a working knowledge of livestock care and retail experience. Take care of all aspects of this Retail Store, including care of animals, stock, cash register. Always striving to exceed weekly and daily goals and extremely well-received by customers.

Howard Systems Inc. aaa Brooklyn, New York 8/1997 aaa 5/1999

Programmer/Analyst, Consulting at Keyspan Energy aaa Brooklyn, New York

Hired to identify, change, and test non-compliant OOPS, CICS and batch programs for customer information systems. In TSO/ISPF and CICS environment, created data in DB2 & flat files, using Compuware Xpediter to simulate Y2K dates.

Diligently examined, tested, and rewrote code, exceeding the projectaaas Y2K objectives.

CBS/Westinghouse Inc. aaa New York, New York 9/1996 aaa 8/1997

Programmer/Analyst

Hired to support the CBS Television network sales department with enhancements of PL/1-CICS on-line programs, as well as create new transactions. Interacted with other departments to implement changes and update on-line documentation.

Enhanced system by better utilizing usersaaa knowledge, enabling the company to expand its ability to track radio and television programs.

Ciber Inc. aaa Iselin, New Jersey 7/1996 aaa 9/1996

Programmer/Analyst, Consulting at AT&T Corp. aaa Piscataway, New Jersey

Identified and modified PL/1 programs generating obsolete reports; updated on-line documentation, making operations more efficient.

Bear Stearns & Co. Inc. aaa New York, New York 6/1994 aaa 7/1996

File Transfer Analyst

Provided computer training, support, and programming for this investment banking, securities trading, and brokerage firm within a multi-platform environment: Assisted programmers and users setting up FTP scripts for data communications; Wrote FTP scripts and tested with users; Trained all new file transfer analysts; Furnished 24-hour, 7-day assistance to IS department and approximately 180 users to find remedies for data communications problems; Responsible for requests for JCL, proc, and IO-card configuration and changes needed for additions, modifications, or removal of users. Wrote and maintained electronic documentation on all programs, JCL, and procedures involving data-communications.

Market Statistics aaa New York, New York 2/1983 aaa 1/1994

Senior Programmer/Analyst

Supervised and trained programmers on various projects. Created custom client information for use in files such as PC "dbf" files, desktop publishing files with specialized imbedded codes, printed reports, and customer tapes for PCs and the mainframe. Developed a system using IBM mainframe utilities with programs that wrote other PL/1 programs and utility-program input for our ICCF file backup. Initiated use of PCs with Carbon Copy and modems to remotely work on IBM mainframe.

Developed job-prioritization procedure using professional file and report writer to re-prioritize and print all jobs within minutes, replacing an hour-long error prone process.

Implemented information package system to allow clients to transfer information.

Cut processing time in half and substantially reduced errors for the entire backup procedure.

Moody's Investor's Service aaa New York, New York 12/1980 aaa 2/1983

Programmer/Analyst

Provided IT programming and analysis for this world leader in investor information. Designed, coded and tested programs in Page Comp on the PDP 11/70 and PL/1 on the IBM 370/158 (OS/MVS) for typesetting the company's dividend record tax supplement and reports of investment ratings for state and municipal notes, and other short-term loans. Maintained programs which typeset the monthly and quarterly commercial paper record and other periodicals.

Implemented an innovative information package system, when mainframe to PC information transfer was far more uncommon, to allow clients to transfer information.

Brooklyn Union Gas Co. aaa Brooklyn, New York 4/1979 aaa 11/1980

Programmer/Analyst

Designed and programmed a PL/1 system which interfaced PDP-11 and IBM 370 via 7-track tape to gather and interpret data for more complicated analyses; Programmed revised format of information and interfaced TSO for users to modify specified fields and prepare reports; Maintained program for files comprised of 1.2 million customers.

Dramatically reduced information transfer time and error rates, while improving forecasting.

Information Technology Skills

Systems/Hardware

IBM Mainframes, Internet, PC/LAN Networks, PDP 11/70 mini-computers, IBM-PC "486"/"386", IBM 370/158, IBM 4361 with 3278 CRT's, IBM 9375, Novell Lan PDP 11/70

Software/Languages

HTML, Netscape Composer and My Internet Business Page (HTML generator), Carbon Copy, CPOE CICS, FTP, MS Excel, MS Word 6.0, OS/JCL, Netscape Navigator 3.01, Overland Data Depot, Paradox 3.5 PL/1, Professional File/Write, RUMBA for ROSCOE, TSO-ISPF, SYSM, SYNCUP (communications software using bi-synchronous modems), TCP/IP, Trumpet Winsock, VSE/SP, WGTCPIP, Windows 3.1, Windows '95, Windows NT v3.51, WS_FTP, E-mail: Eudora & Lotus ccMail.

Education

College of Santa Fe aaa Bachelor of Arts

New York University aaa Microprocessor Technology, PDP 11/70 Architecture

IBM Education Center aaa SQL Workshop; Client/Server Concepts; Report Writer Training

Kevin McKeown McNamara

917-***-**** Brooklyn, NY 11220 abpbs3@r.postjobfree.com

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