Customer Service Manager

C. Brent Mitchell

******.********@*****.*** 540-***-****

Business Operations Executive

Operations Management

Business leader with in-depth knowledge of facility management and hands-on

relationship building at all levels. Reputation as a positive change agent

who builds teams and transforms business through effectively leading

people, influencing customer relations, and resourcefully innovating

processes.

Inventory 20+ years of experience in maintaining accurate inventory

Management: from raw materials, components and finished goods.

Facility Steered multiple cost savings initiatives in consolidating

Management: facilities to maximize operational efficiencies and

establishing best practices in operations.

Account Experienced with developing relationships on all levels with

Management: integrity and commitment. Account management on sales up to

$40M yearly.

Business Comprehensive experience in budgets, staffing, project

Development: management and cost analysis for streamlining operations.

Excellent understanding of P&L.

Corporate leader with deep understanding of business structure - from

strategic direction to tactical execution - including budgeting,

staffing/training, program management.

Experience & Achievements

AmPro North America Roanoke, VA 2003 to 2013

Distributor of professional-grade hand tools for the industrial,

contractor, and retail markets

Managing Director

Responsible for US operations and all major national accounts.

Led company's US initiatives of consolidating multiple sites, operations,

assets and customer base. Full P&L responsibilities, sales, operations,

inventory, facilities.

. Operations: Planned and executed closing of sales office/warehouse from

West Coast to East Coast distribution center, saving $500,000+ annually.

. Account Management: Assumed responsibility of all sales activities and

account responsibilities for the US, which totaled greater than $5M in

sales annually.

. Inventory Management: Maintained inventory needs for 250+ customers from

overseas suppliers. Coordinated procurement of greater than 3,000 SKU's

based on sales forecasts and customer demand.

. Pricing: Established comprehensive price list for multiple markets to

maximize margins by volume purchased, resulting in a 10% increase in

overall GM for the business.

. Trade Show Marketing: Spearheaded the company's participation and

investment in attending specific trade shows to maximize brand exposure

and increase sales.

. Manufactures Rep Agencies: Managed the performance of rep agencies

across the US by establishing sales forecasts, resulted in the hiring and

firing of reps based on company's profitability.

General Manager

Brought on board to establish company's US distribution center for one of

the top aftermarket automotive retailers. Created operational policies and

procedures for distribution, order processing, returns, customer service,

inventory, shipping and transportation. Implemented the company's first

budget and prepared financial reporting for the operation.

AmPro North America (continued)

. Staffing: Responsible for the hiring of all teammates in the operation

from accounting, customer service, inventory control, warehousing.

. DC Profitability: Established protocols in man hours, supplies, inventory

control, space utilization and warehouse management for maximum

profitability. Met operations budget yearly.

. Account Management: Liaison between Chinese owners and $40M customer.

Responsible for presenting new items and the fulfillment of 500+

replenishment items. US contact to customers corporate office, buyers

and 8 US distribution centers.

Elizabeth Arden, INC Miami Lakes, FL 2001 to 2003

Cosmetics manufacture, distributor

LOGISTICS MANAGER

Managed the consolidation of 3 separate return facilities to one location.

Genco Distribution System Columbia, MD 2000 to 2001

3rd party return center for Revlon

FACILITY MANAGER

Managed 200,000 sqft facility and 200+ personnel along with all facets of

the return center operations. Budget of $9M included functions of

credits, warehousing, distribution, hazardous material handling and

fulfillment.

Manpower, INC Roanoke, VA 1999 to 2000

3rd party packaging center for Elizabeth Arden

FACILITY MANAGER

Hired to start up new venture/partnership for outsourcing package assembly

operation. Hired personnel and established operational policies,

procedures and efficiency reporting. Full P&L responsibility.

Hanover Direct Roanoke, VA 1997 to 1999

Mail order distribution center

INVENTORY CONTROL MANAGER

Responsible for inventory accuracy of $45M across 10 different catalogs.

Maintained 99.6% accuracy and implemented cycle count procedures that

eliminated the need for physical inventory.

Tower Automotive Roanoke, VA 1997

Frame rail manufacture for heavy truck industry

Buyer and Planner

Procured raw material inventory for 6 customers. Scheduled production and

account management.

Elizabeth Arden, INC Roanoke, VA 1988 to 1996

Cosmetic manufacturer

Supervisor and Production Planning

Supervised inventory control, returned goods, material usage and planned

production for make-up line.

Education & Training

Bridgewater College Bridgewater, VA

BS in Business, Minor in Economics

Played NCAA Baseball

Professional Training

Activity based Cost Accounting - American Management Association

Paperless Warehousing - The Georgia Tech Institute of Technology

Quality Awareness/Process Analysis/Team Building - American Management

Association

Proficient in Microsoft Office

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