Customer Service Manager

Marilou Jankowski

Email: ********@******.***

Address:

City: Lake City

State: MN

Zip: 55041

Country: USA

Phone: 651-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with other team players and managers.

Educational Background:

High School Dipolma from Baylor University, Waco TX 1/2001 to 5/1993 (Psychology)

Job History / Details:

Summary

Adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with other team players and managers.

Highlights

Understanding of diverse communities

Verbal and written communication skills

Experience with clinical case management

Experience with Medical documentation

Interpersonal, oral, and written communication skills

Team-player

Ability to de-escalate clients with vulnerable emotional problems

Excellent organizational skills

Excellent team player and community builder

Creative skills in art and activity planning

Mother of five children

Experienced with special needs children with ADHD and Autism

Experienced with adoptions

Accomplishments

Volunteer at Lake City Nursing Home for three years 2010-2012

Volunteer for Telecare at Lake City Mayo Clinic 2010-2012

Volunteer at "Feed My Starving Children Missions"

Group Leader at "Mothers of Preschoolers" 1998-1999

Volunteer at mother's bible studies and children's bible studies at New Hope Church

Activity director of home-school group 2008-2009

Volunteer at Leap Reading Program at Christian Life School

Experience

December 1997 to Current

Otago Inc. Lake City, MN

Subway Franchisee/ part-owner

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards .Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

December 1996 to March 1998

Lake City Mayo Clinic and Nursing Home Lake City, MN

Social Worker

Guided clients in the development of skills and strategies for dealing with their problems. Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs. Led therapeutic groups. Maintained accurate records and reports regarding the patients' histories and progress. Abided by the laws of confidentiality. Arranged for at home therapy or assistive devices to help clients adapt to work or home environments. Provided case management services to youths and families when appropriate. Coordinated and supervised clients on outings. Developed a schedule of therapeutic activities with and for individual clients. Assisted with special events/projects that enhanced the operations of the nursing home. Collaborated with health specialists to determine community health needs and the availability of services and to develop goals for meeting needs. Coordinated client fund raisers and special activities. Functioned as the team leader and coordinated all treatment and placement activities.Participated in case conferences and staff meeting. Referred clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance.

Education

1993 Baylor University Waco, Texas

Bachelor of Arts Psychology

Social work

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