Customer Service Manager

Anthony Conquist

Email: abpbpb@r.postjobfree.com

Address:

City: Tallahassee

State: FL

Zip: 32303

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-focused management professional offering 18 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. S tore Manager highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Expansive background in employee management, hiring, training and benefits. Highly detail-oriented and organized. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Merchandising Manager with visual aptitude to train and communicate presentation standards.

Educational Background:

High School Dipolma from Tempe High School, Tallahassee FL 1/2001 to 5/1988 (General Education)

High School Dipolma from Phoenix College, Tallahassee FL 1/2001 to 10/2012

Job History / Details:

Career Overview

Results-focused management professional offering 18 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Store Manager highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.

Expansive background in employee management, hiring, training and benefits. Highly detail-oriented and organized.

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Merchandising Manager with visual aptitude to train and communicate presentation standards.

Core Strengths

Training and development of staff

Top sales performer

Energetic work attitude

Problem solver

Active listening skills

Strong background in human relations

Inventory control

Visual merchandising

Store operational standards

Adaptability

Expense controls

Strong mathematical and computation skills

Adaptability to changes within a work enviornment

Work Experience

May 2001 to October 2012

Michaels Arts and Crafts Tallahassee, Florida

Store Manager

Responsible for overall management of the store. Executed company policies, procedures and programs required to manage a Michaels store and meet or exceed sales and gross margin goals.

Primary responsibilities included: sales management, policies & procedures, staffing/scheduling, training/store communication, supervision of operations, sales floor presentation, inventory control, gross margin/loss prevention, controllable expenses/income, direct supervision of total store and customer service.

Opened stores in Seattle Washington, Fairbanks, Alaska, and Tallahassee, FL .

April 1994 to April 1997

Old America Stores Tempe, Arizona

Assistant Store Manager

The assistant store manager ensured store personnel was providing exceptional customer service. This included answering questions and assisting with product selection, purchases, and returns. Assistant store managers helped ensure that the store was clean, well organized, and properly merchandised. It was also the assistant's responsibility to make sure all store policies, procedures, and controls were followed, as well as planning, organizing, and delegating work among staff.

April 1991 to June 1994

Pace Membership Warehouse Tempe, Arizona

Warehouse Marketing Director

Responsible for the marketing and development of new membership through the business community and within the core market area.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Educational Background

1988 Tempe High School Tallahassee, Florida

High School Diploma General Education

Phoenix College Phoenix, College

Function Art

Perused personal interest in mathematics and the arts.

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