Manager Project

George Varghese

E-Mail: *********@*****.***

Mob: +**-**-**-**-**-**

Professional Synopsis

> A dynamic professional with rich experience in Business Development,

Procurement, General Operations, CRM Operations, and HR (Recruitment).

> Expertise in managing business operations with key focus on top line

profitability.

> Formulating goals, short term budgets, and developing Operational Plans.

> An effective communicator with good relationship management & team

building skills and the ability to relate to people at any level of

business and management.

Core Competencies

Business Development

> Preparation of detailed business plan to reach out goals and objectives.

> Conduct extensive market research and potential clientele.

> Formulating strategies & reaching out to the unexplored market segments

for business expansion.

> Exploring new business opportunities in various segments along with

concerned branches.

> Developing & deploying the key execution strategies across businesses.

Procurement

> Develop sourcing and negotiation strategies.

> Map end-to-end procurement process.

> Understand and act market demand-supply gap.

> Effective management of suppliers.

> Build long term supplier relation and long term contract.

> Sourcing of construction equipment, building materials, marketing

services

General Operations

> Improve the operational systems, processes and policies in support of

organizations mission.

> Increase the effectiveness and efficiency of each Business Vertical.

> Coordination and communication between support and business functions.

> Play a significant role in planning, including an initiative geared

toward operational excellence.

> Review planning, systems and controls, and budgets.

> Management of project and vendor budgets.

> Handling customer escalations.

CRM Operations

> Handling escalated customer's queries.

> Maintain excellent service quality throughout the cycle.

> Assessing the situation and determining an appropriate suitable course of

action.

> Design Usage policies for customer related facilities.

> Prepare SOPs and check list for CRM, Facilities, and quality related

activities.

> Process implementation in resolving customer issues.

> Plan business model to generate revenue.

> Design applications for CRM life cycle.

Human Resource:

> Setting up the Recruitment Process and correct Recruitment Strategy.

> Develop and execute recruiting plans.

> Network through industry contacts, association memberships, trade groups

and employees.

> Coordinate and implement college recruiting initiatives.

> Work with hiring managers on recruiting and planning meetings

Work Experience

Since September 2008, with Aliens Group Pvt. Ltd, Hyderabad

Career Path:

September 10: Sr. Manager Procurement & Business Development Manager

January 10: Manager CRM Operations

October 08: Executive Assistant to Joint Managing Director

September 08: HR Executive

Responsibilities as Sr. Manager Procurement

> Development of a sourcing strategy (where to buy considering demand and

supply situation, while minimizing risk and costs)

> Analyze market and delivery systems in order to assess present and future

material availability.

> Development of specifications for equipment, products or substitute

materials.

> Resolve vendor or contractor grievances, and claims against suppliers.

> Review purchase order claims and contracts for conformance to company

policy.

> Liquidation of excess stock.

> Represent companies in negotiating contracts and formulating policies

with suppliers.

> Till date I have been the lead role in procuring big buckets items

like Steel, Cement, Batching Plants, Excavators, Tower Cranes,

Passenger and Material Hoists, Welding Machines, Testing Tools,

Aluminum and uPVC windows, CP and Sanitary Fixtures, Electrical

Fixtures, Finishing Materials, and marketing services.

Responsibilities as Business Development Manager

> Prospect for potential new clients for infra segments from Civil,

Railway infrastructure, Electrical sub stations,

> Plan approaches and pitches

> Build relationships with new clients

> Sign Memorandum of understanding with JV partners and contractors

> Follow ups on tendering

> Forecast Business targets and ensure they are met by the team

Responsibilities as Manager CRM Operations

> Handling escalated customer's queries.

> Responsible for handing over then flats to the customers.

> Need to ensure the adherence of quality standards.

> Ability to take independently critical decisions for issues as demanded

by customers.

> Review with the team on the progress of the handovers along with the

project manager; understand the material constraint, resource constraint,

and challenges from the customer.

> Sign off the budget as forwarded by projects and forward to the

management

> Review complaints of Facilities management, or post handover complaints.

> Guiding the FMS manager and executive on resolving critical customer

issues.

> Having regular meeting with the society association understand the

grievances at the society level and discuss scope on improving the

society to the next level.

> Manage the property management team and strategies on business model to

increase the revenue by usage of amenities.

> Help the sales team for final closure.

> Review the reports of pre-handover status, FMS reports, and PMS.

> Present the MIS to the management and discuss the areas improved,

customer satisfaction level, challenges, and support required from the

management.

Responsibilities as Executive Assistant to Joint Managing director

> Coordinate with cross functional team on multiple projects.

> Understand the operational challenges of each team, resolve, and report

critical challenges to the management.

> Be a part of planning team for monthly planning, budgeting, and cash

flow.

> Review the reports of month execution performance and highlight the areas

of concern to the management.

> Build relationship with Vendors, negotiate for good deal, and have timely

deliverables of their scope of work.

> Coordinate with Procurement team and Vendor on issues related to product

and payment.

> Develop strategies to have effective execution of task and handle crisis-

like situation.

> Handling escalations of customers on behalf of Joint Managing Director.

> Improve processes and systems in CRM, stores, procurement, and project

coordination with support teams.

> Giving feedback to the management on improvement of quality levels while

implementing the processes and shortcomings.

> Organize cross functional team meetings and figure out intricacies and

challenges faced and plan of action to resolve issues.

Responsibilities as HR

> Sourcing right candidates for Tope Level Management

> Taking preliminary round of interview.

> Head hunt for niche profile.

> Interact with the prospective candidate and understand their skill set,

assess their skill for organization fitment, and forward to Top

Management.

> Negotiate salary of the finalized candidates.

November 2007, with Expera India Pvt. Ltd, Hyderabad

Career Path:

November 07: HR Executive

March 08: Assistant Manager for Head Office

July 08: Assistant Manager for three branches (Delhi, Mumbai, & Pune)

Responsibilities as HR Executive

> Sourcing right candidates as per client's requirement using different

search- techniques viz. Job Portals (like Monster, Naukri, Times job),

Head -Hunting, References etc.

> Screening the Data Ban.

> Short listing of CV's as per client's requirement.

> Taking preliminary round of interview.

> Scheduling interviews of short-listed candidates with clients and taking

feedback for the same.

> Maintaining MIS to generate reports on recruitment.

> Managing the database of the company.

> Making new clients and managing existing client relations.

> Client interaction through requirement gathering and analysis.

Responsibilities as Assistant Manager

> Handling team of 12 Human Resource Executives 4 each at Mumbai, Pune,

Delhi, and Hyderabad.

> Providing Training on various recruitment aspects.

> Giving orientation on client's requirement to the HRs.

> Strategizing and guiding the HRs to make closures.

> Formulating plans to achieve individual targets as well as team target.

> Monitoring works of HRs on daily, weekly, and monthly basis.

> Devising strategies to map the noteworthy accounts.

> Conducting Campus Interviews.

> Tracking & analysing the complete business activities & devising

strategies accordingly

> Forecasting achievable targets for the team.

> Exploring new business opportunities in various segments along with

concerned branches.

> Developing & deploying the key execution strategies across businesses.

April 2006 to November 2007, with Vasavi Prosoft Transcription Ltd.

Career Path:

April 2006: Medical transcription Trainee

September 2006: On-the-job trainee

November 2006: Medical Transcriptionist

Responsibilities as Medical Transcriptionist

> Handling critical accounts for meeting accuracy and TAT.

> Handling team of on job trainees and giving orientation on different

accounts.

> Transcribing documents and forwarding to proof reader with 90+% accuracy.

> Proof reading transcribed documents of on-the-job trainees.

Qualifications

> MBA from ICFAI University (pursuing)

> B. Com from Kerala University in the year 2006.

> HSC from Gujarat State Education Board, 2003

> SSC from Gujarat State Education Board, 2001

Personal Details

> Father's Name K.G. Varghese Kutty

> Date of Birth 26th October 1984

> Permanent Address: Cherukara Grace Cottage, Thrikkannamanagal,

Kottarakara, Kollam

Kerala

> Nationality Indian

> Marital Status Married

> Languages Known English, Hindi, Gujarati, Malayalam, & Telegu.

> Hobbies Singing and listening to songs (Gospel), Playing

guitar, Cricket,

Badminton, Table le Tennis and Chess.

> Present Location Hyderabad

flat #222,Luxor Park,

PJR Enclave

Gangaram

Hyderabad, AP 500050

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