Sales Customer Service

CHARLIE WONG

**** ***** ****** ***, ***********, ON, L5V 1K9, 647-***-****

abpbnb@r.postjobfree.com

Account Manager

EXECUTIVE SUMMARY

Recognized by the company for outstanding sales

Sales/Customer Service service and as one of the top 10% sales

associates.

Building startup companies ranging from 3D arts

educational programs in China, setting up

Self Starter/Business ecommerce and boutique shops selling fine art

Acumen paintings from Shenzhen. Outdoor digital display

advertising in local areas. New form of interactive

web/mobile advertising and Solar panel installation

business in Ontario.

5 years experience in digital content creation at EA,

Proficient Technical Bioware Arc Productions, Ganz Interactive,

Ability Intelligent Creatures, Imarion

Full development life cycle of gaming software with 2

released titles.

B2B probing and investigation with local area

Analytical/Problem business owners of advertising

Solver avenues/needs/budget analysis to ascertain ideal

price points for Digital Advertising.

Managed outsourced business development

Project Management boutiques. Currently in the process with 5 people

building an app on the I-Phone and Android devices.

B2B Sales

Sales canvas, sales funnel, sales process timeline,

RIC Centre sales calls, stakeholder management, dealing with

red flags, tracking sales data, sales process, buying

process and cash flow timelines, conversation rates,

R=AXQ, track sales opportunities

Vision and values, start-up research, naming and

Founders Institute branding, start-up legal and IP, cofounders, hiring

and firing, revenues, costs and profits, product

development

PROFESSIONAL EXPERIENCE

Sales/Customer Service

Recognized by the company for outstanding sales service and as one of the

top 10% sales associates through demonstrations and superior customer

rapport building.

Consistently achieved 100% of sales quota. Earned recognition for up-

selling products with additional items and sale items, up to 150%.

Chosen to mentor and train new sales associates on up selling products.

Performed door-to-door sales providing charity awareness and word of mouth

brand positioning with a 10:1 people signup record.

Engaged in collaboration between different departments to come up with

solutions to best handle situation and building relationships with clients.

Self Starter/Business Acumen

Startup research ability, identifying market opportunities, determining

advantages to win in target market.

Engaged legal and accounting counsel to incorporate in the US and Canada,

including patents and trademarks.

Searching for talent and outsourcing talents to delegate work, networking

with individuals to source business partners.

Business development, building mentor/investor network to improve the

business model and pitch decks, finesses revenue projection, core team

building, creating processes and procedures, and problem solving.

Managing processes, product development, strategic planning, negotiation,

budgeting, marketing, talent scouting.

Start-up Projects:

Digital Arts program in University of Chengdu, China

o Research on Industry Competitors, Pricing, Markets, Writing

curriculum, Operation Costs, Projection of Revenue.

o Prepping partner to go to China to present to schools.

Selling Fine Art Paintings from China

o Setup e-commerce site, selling paintings to individual stores, going

to art conventions.

Solar Panel Installation

o Research industry and markets, going to conventions, setting up

partnerships and co-coordinating with manufacturers.

Outdoor digital display advertising

o Using the cloud - Competitive research, calling traditional

advertising avenues for small business, calculating cost structure:

hardware, software, installation labor cost.

o Trial infrastructure in Brazil with 20 digital displays at a cost of

around $20k.

Web and Mobile, interactive banner ads

o Conducted competitive research, pricing, markets, Executive

Summary, legality of building cooperation with American parent

and Canadian subsidiary.

o Research API technology penetration and timeframe, initialized

conversations with Google, Microsoft and industry leaders

Mobile Game App

o Currently in the process with 5 people building android app.

o Conceived at an event called Startup Weekend with developers,

designers.

o Collaborative planning, market validation, designing, building and

coding prototype.

Proficient Technical Ability

Organized software development for art asset creation and prioritizing based

on production needs.

Conducted group meetings with art leads and production managers to

prioritize, and delegate list of resources to assigned skilled artists (EA,

GANZ).

Constant upgrading of technology and learning new ways to improve the level

of work using various programs with 3rd party software.

Contributed to help implement scrum development for software (GANZ)

Identified and helped solve technical challenges in game engines, working

alongside developers to mitigate risk to create a functional running engine

(EA, GANZ).

Key member in developing, level art pipeline management, documenting

processes and methods to make sure standards are met (EA, GANZ).

Worked with designers and developers to ensure game mechanics can be

implemented in a collaborative effort and to measure limitations of the

engines.

Analytical and Problem Solver

Conducted extensive analysis for multiple business ventures in education, art,

out of home display advertising, web/mobile advertising and solar panel

installation.

Preliminary B2B probing and investigation with local area business owners of

advertising avenues/needs/budget analysis to ascertain ideal price points for

Digital Advertising.

Worked closely with the customers to identify their needs, educating

customers on product features, and providing recommendations for long term

care.

Provided feedback to supervisor on suggested improvements to the institution

based on feedback from students.

Good probing skills - worked with different departments to ensure software

development constraints are met.

Project Management

Managed outsourced business development boutiques, seeking out

freelance/work for hire vendors using Elance, Odesk, Guru, Github,

Currently in the process with 5 people building an app on Android devices

with future release on iPhone. Managing design aspects and go to market

strategy, helping to create documents for standards and procedures from

scratch.

Implemented bug tracking software, project management, and

design documents.

Managed art pipeline level and art asset creation, working alongside

team leads to ensure project milestones were met.

Coordinating of start-up business from research to validation of products

Team lead at a small studio managing all animation needs for a small project

for the Ontario Science Centre.

EMPLOYMENT HISTORY

Ganz Interactive Toronto, ON 3D Artist 2011

Recording Arts Centre Toronto, ON Course instructor 2011

Imarion Toronto, ON Environment Modeler 2010

Intelligent Creatures Toronto, ON 3D Generalist 2010

Starz Animation Toronto, ON Surfacing Artist 2009

EA Games, Bioware Edmonton, AB Level/Concept Artist 2006-2009

Black Ice Games Toronto, ON General Artist 2005-2006

Aldo Shoes Mississauga, ON Sales Associate 2002-2003

Tip Top Tailors Mississauga, ON Sales Associate 2000-2001

EDUCATION

RIC Mississauga, ON 2012

B2B Sales Workshop

Sales canvas, sales funnel, sales process timeline, sales calls, stakeholder

management, dealing with red flags, tracking sales data, sales process, buying

process and cash flow timelines, conversation rates, R=AXQ, track sales

opportunities

Founders Institute New York, NY 2012

Technology Start-Up Incubator

Vision and values, start-up research, naming and branding, start-up legal and IP,

cofounders, hiring and firing, revenues, costs and profits, product development

TEC Edmonton Edmonton, ON 2008

Business Accelerator

Business plans, finance, human resource management, intellectual property

management, supply chain management, operations management,

and marketing

Seneca College Toronto, ON 2003-2006

Traditional and 3D Animation

3DMax, Maya, Photoshop, Unreal Engine, Design, Animation, 3rd Party Software,

Draftsmanship

Centennial College Toronto, ON 2000-2001

Art Fundamentals

AFFILIATIONS AND ASSOCIATIONS

Sprouter - Ongoing basis, meeting with entrepreneurs and like minded people.

Meet-Ups Groups- Participate in entrepreneurial/business groups.

Start-up weekend- Weekend of group coding, designing, planning, marketing,

pitching, market validation, building prototypes.

Game On Finance - Volunteered at the conference to network and gain

exposure.

Business to Consumer, Residential Market, Maintain Relationships, Positive Professional, Network, Hunter, High Energy,

Sociable, Eager, Ambitious, High-Impact Presentations - Consultative Sales - Brand Implementation

- Strategic Partnerships - Client Needs Fulfillment - Executive Relationships

- Exceed Sales Quotas - Team Leadership - High Referral Base/ Vertical Channel Development

Sales Staff Mentoring / Consultative Selling Strategies / Customer Needs Fulfillment

new business development, account implementation, maintaining and deepening customer relationships within a defined

geographic territory. customer relationship, meeting or exceeding revenue goals, creating and presenting business

reviews to customers, developing and maintaining relationships through an effective call cycle, supporting implementation

by monitoring timelines and identifying barriers to success.

Contact this candidate